{"id":2063548,"url":"https://alion.io/job/smith-and-smith-customer-service-operator","title":"Customer Service Operator","company":{"id":2412792,"name":"Smith and Smith","domain":"smithandsmith.co.nz","url":"https://alion.io/company/smithandsmith-co-nz","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Field & Service","role_family":"Field & Service","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New Zealand"],"countries":["NZ"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":28000,"max_usd":50000,"period":"year","method":"role_country_seniority_unknown","sample_n":33},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-08T02:59:29Z","employer_posted_date":"2026-10-08","last_verified_at":"2026-10-12T22:40:23Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"About the role - LGS Customer Service Operator\nWe’re looking for an organised and customer-focused fixed term LGS Customer Service Operator to provide operational administration and coordination support across designated Laser Group Services service and maintenance customer accounts.\nIn this varied role, you’ll help coordinate jobs from initial customer request through to completion and invoicing. You’ll manage customer portals and trackers, follow up outstanding work, review supporting documentation and work closely with Laser Members, customers, internal teams and Finance to keep work progressing.\nThis opportunity will suit someone who enjoys working across multiple priorities, follows processes carefully and takes pride in providing accurate, responsive support.\nLocation: NZ Support Office & DC - Mount Wellington\nHours: 40 hours per week, Monday - Friday\nFixed term: November 2026 to February 2027\nWhat we’re looking for\nPrevious experience in customer service, administration, coordination, invoicing support or a similar business support role. \nStrong administration and organisation skills, with the ability to manage multiple priorities and follow up outstanding actions. \nExcellent attention to detail and confidence maintaining accurate job records, invoices and supporting documentation. \nClear and professional written and verbal communication skills. \nConfidence using operational systems, customer portals and spreadsheets. \nSound invoicing and reconciliation awareness, with the ability to identify discrepancies and missing information. \nA customer-focused, practical approach and confidence working with different stakeholders. \nExperience with SimPro, contractor invoicing, purchase order tracking, split invoicing or finance reconciliation processes would be an advantage. \nWhat we offer:\nGlobal opportunities - As part of the Belron® group, you’ll have access to career pathways not just across New Zealand, but around the world.\nCareer development - We’re committed to helping you grow, with ongoing training and development opportunities.\n Flexible working opportunities -Opportunity to work flexibly where mutually agreed (minimum 3 days in the office).\nRewarding you - Access a fantastic rewards programme.\nAbout us:\nBelron® is the world's leading vehicle glass repair and replacement group, operating in 40 countries across 6 continents, and home to 26000 employees.\nOur New Zealand operations consist of three well-respected brands in the market being Smith&Smith®, Laser® and Exceed. Smith&Smith® is New Zealand’s leading Automotive Vehicle Glass Repair and Replacement specialist; Laser is New Zealand’s leading Plumbing and Electrical brand and Exceed is a leader in repairing door and window hardware.\nAt Belron New Zealand, you’ll be joining a whānau where diversity, equity and inclusion are at the core of who we are. We also take our role in society seriously and are proud to have been awarded a Gold 2026 EcoVadis Sustainability Rating - putting us in the top 5% of global companies for social, environmental, and ethical performance.\nIf you’re interested in learning more or want to apply for the role, click Apply Now.","description_format":"text","description_chars":3167,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity","Flexible schedule"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Consumer Goods"],"lifecycle":[{"event":"open","at":"2026-10-08T02:59:29Z"}],"visa":[],"liveness":{"score":78,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.822,"p_room":0.945,"age_days":5,"expected_fill_days":14,"reasons":["conf:7","win:mid"],"computed_at":"2026-10-13T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/smith-and-smith-customer-service-operator","json_url":"https://alion.io/job/smith-and-smith-customer-service-operator.json","meta":{"generated_at":"2026-10-13T06:07:59Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":9572,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2412792},"rest":"https://alion.io/mcp/rest/get_company?id=2412792"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsmith-and-smith-customer-service-operator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsmith-and-smith-customer-service-operator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsmith-and-smith-customer-service-operator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/smith-and-smith-customer-service-operator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsmith-and-smith-customer-service-operator"}]}