{"id":2307533,"url":"https://alion.io/job/smith-and-smith-nz-customer-service-delivery-representative","title":"NZ - Customer Service Delivery Representative","company":{"id":2412792,"name":"Smith and Smith","domain":"smithandsmith.co.nz","url":"https://alion.io/company/smithandsmith-co-nz","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Operations","role_family":"Operations","seniority":null,"employment_type":"part_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Napier, New Zealand"],"countries":["NZ"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":40000,"max_usd":106000,"period":"year","method":"role_country_seniority_unknown","sample_n":16},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-11T23:40:44Z","employer_posted_date":"2026-10-11","last_verified_at":"2026-11-01T07:01:42Z","board_verified":true,"closed_at":null,"days_open":20,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":20},"description":"The Opportunity\nWe are looking for some great people to join our team as a Fixed-Term Customer Service Representative where you’ll be the primary liaison between our valued customers and branch network this summer period.\nYour main focus will be to ensure that our customers receive exceptional service throughout their journey with us, with day-to-day tasks involving the handling of customer enquiries, processing orders, and addressing any concerns of complaints promptly and professionally.\nEmbracing a cross-functional approach, you’ll have the opportunity to work closely with teams across the organisation, such as logistics and branch operations - supporting our mission to help keep Kiwis safe on our roads.\nWe have several contracts available that range from 20 to 30 hours rostered between 7:30am and 5:30pm Monday to Friday and a monthly Saturday 8.00am to 4.00pm.\nYou’ll be joining a collaborative and vibrant team and given full support and training to ensure you are perfectly equipped with all the knowledge and solutions you will need to help with customer queries.\nLocation: Napier Support Office (105 Ford Road, Onekawa, Napier 4110)\nFixed-Term Duration: From Mid-November to 30 April 2027\nWhat we’re looking for\nPrior experience in a customer service role, ideally with phone or administration experience.\nExcellent communication and problem-solving skills.\nExcellent multitasker.\nConfident with computers and using multiple systems.\nAbility to work independently and efficiently while also ensuring availability to work Full Time and Part Time hours rostered between 07:00am and 07:00pm Monday to Saturday, with the Saturday worked on rotation.\nPlease note the successful candidate must be available until 30 April 2027.\nWhat we offer\nFull training and support to make sure you have the knowledge, confidence, and ongoing support that you need to excel. \nOpportunities for hybrid working after full training. \nDevelopment opportunities for your career \nRewarding you - Access a fantastic rewards programme. \nBeing part of the Belron group brings its bonuses as you can access jobs not just locally but internationally as well. \nAbout us - Belron New Zealand (Smith&Smith®, Laser® and Exceed)\nBelron® is the world's leading vehicle glass repair and replacement group, operating in 40 countries across 6 continents, and home to 26000 employees.\nOur New Zealand operations consist of three well-respected brands in the market being Smith&Smith®, Laser® and Exceed. Smith&Smith® is New Zealand’s leading Automotive Vehicle Glass Repair and Replacement specialist; Laser is New Zealand’s leading Plumbing and Electrical brand and Exceed is a leader in repairing door and window hardware.\nAt Belron NZ, you’ll be joining a whānau where diversity, equity and inclusion are at the core of who we are. We believe in recognising and rewarding the contributions of our team members, offering competitive pay rates, comprehensive benefits, and ongoing opportunities for development. We also take our role in society seriously and are proud to have been awarded Gold 2026 EcoVadis Sustainability Rating. - putting us in the top 5% of global companies rated for our social, environmental, and ethical performance.\nIf you’re interested in learning more or want to apply for the role, click Apply Now.","description_format":"text","description_chars":3306,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity","Hybrid work"],"hiring_locations":[{"name":"New Zealand","iso":"NZ","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Automotive Components"],"lifecycle":[{"event":"open","at":"2026-10-11T23:40:44Z"}],"visa":[],"liveness":{"score":66,"band":"ok","label":"Likely open","p_open":1,"p_active":0.737,"p_room":0.9,"age_days":20,"expected_fill_days":35,"reasons":["conf:10","win:mid"],"computed_at":"2026-11-01T06:10:25Z"},"pay":null,"html_url":"https://alion.io/job/smith-and-smith-nz-customer-service-delivery-representative","json_url":"https://alion.io/job/smith-and-smith-nz-customer-service-delivery-representative.json","meta":{"generated_at":"2026-11-01T08:13:59Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":12832,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-02T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2412792},"rest":"https://alion.io/mcp/rest/get_company?id=2412792"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsmith-and-smith-nz-customer-service-delivery-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsmith-and-smith-nz-customer-service-delivery-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsmith-and-smith-nz-customer-service-delivery-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/smith-and-smith-nz-customer-service-delivery-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsmith-and-smith-nz-customer-service-delivery-representative"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2307533}},{"tool":"search_jobs","arguments":{"company":"smithandsmith.co.nz","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2307533},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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