{"id":3775039,"url":"https://alion.io/job/smithnephew-analista-de-servicio-al-cliente","title":"Analista de Servicio al Cliente","company":{"id":1768800,"name":"Smith+Nephew","domain":"smith-nephew.com","url":"https://alion.io/company/smith-nephew-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":81,"open_postings":70,"ghost_share":0,"stale_share":0.743,"repost_share":0.014,"time_to_fill_p50_days":31,"computed_at":"2026-11-06T05:58:05Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bogotá, Colombia"],"countries":["CO"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"LinkedIn","optional":true}],"status":"live","first_seen_at":"2026-11-04T23:00:12Z","employer_posted_date":"2026-11-04","last_verified_at":"2026-11-06T03:49:48Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Life Unlimited. En Smith+Nephew diseñamos y manufacturamos tecnología que elimina los límites de la vida.\nDar atención a las solicitudes de cirugía nuestros clientes, asignando y gestionando los recursos correcta y oportunamente, para dar soporte al negocio a través de un servicio de calidad que permita ganar y mantener la confianza de nuestros clientes.\n¿Qué estarás haciendo?\nFunciones y responsabilidades del cargo:\nIngresar en el sistema completa y oportunamente los casos de cirugía recibidos.\nControlar y gestionar autorizaciones antes del despacho de material para los clientes que lo requieran.\nPlanear, gestionar y asignar los recursos necesarios teniendo en cuenta fecha y hora de cirugia, material en consignación, tiempos de recepción y devolución de nuestros clientes, manteniendo comunicación asertiva con el área de Operaciones.\nMantener actualizado el cuadro guía de asignación de instrumentales y equipos.\nGenerar alertas de prioridad de material en retorno y devolución para las demás áreas involucradas en el proceso.\nHacer seguimiento a los casos despachados parcialmente hasta que sean despachados completos.\nPlanear el material de zona viajera con 2 días de anterioridad para garantizar la entrega en los horarios establecidos.\nInformar al área comercial las novedades que se presenten durante el proceso logístico de atención a cirugía.\nDar cumplimiento a los acuerdos de servicio establecidos con nuestros clientes internos y externos.\nGarantizar entregas de turno diarias documentando cada caso de solicitud de cirugia y reportando novedades adicionales.\n¿Qué necesitas para tener éxito en esta posición?\nEstudios\nProfesional en Instrumentación Quirúrgica o Administración en Salud. Deseable Especialización en logística o carreras administrativas.\nExperiencia\nMínimo 2 años en cargos similares, preferiblemente del sector de Dispositivos Médicos\nIdiomas\nInglés básico\nConocimiento\nMicrosoft Office\nWebOps\nCompetencias\nAtención al Cliente\nOrientación a resultados\nComunicación Verbal/Escrita\nCapacidad Resolutiva\nTrabajo en Equipo\nComunicación Asertiva\nYou.Unlimited.\nInclusión+pertenencia: Comprometidos a dar la bienvenida, celebrar y prosperar. Conozca más sobre los grupos de inclusión para empleados en nuestro sitio web\nOtras razones por las cuales amarás estar aquí\nTu economía: póliza exequial \nTu bienestar: Médicina prepagada, programa de reconocimientos, programa de asistencia legal, financiera y psicológica, seguro de vida, seguro dental. \nFlexibilidad: Modalidad híbrida según las funciones del cargo, flexibilidad en licencia de paternidad y maternidad \nStay connected by joining our Talent Community.\nWe're more than just a company - we'rea community! Follow us on LinkedIn to see how we support and empower our employees and patients every day.\nCheck us out on Glassdoor for a glimpse behind the scenes and a sneak peek into You. Unlimited., life, culture, and benefits at S+N.\nExplore our website and learn more about our mission, our team, and the opportunities we offer.","description_format":"text","description_chars":3018,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Spanish","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Colombia","iso":"CO","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Surgical Instruments & Devices","Orthopedic & Spine Implants"],"lifecycle":[{"event":"open","at":"2026-11-04T23:00:12Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":1,"expected_fill_days":31,"reasons":["conf:2","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-11-06T05:58:05Z"},"pay":null,"html_url":"https://alion.io/job/smithnephew-analista-de-servicio-al-cliente","json_url":"https://alion.io/job/smithnephew-analista-de-servicio-al-cliente.json","meta":{"generated_at":"2026-11-06T09:00:32Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":16236,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1768800},"rest":"https://alion.io/mcp/rest/get_company?id=1768800"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsmithnephew-analista-de-servicio-al-cliente"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsmithnephew-analista-de-servicio-al-cliente"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsmithnephew-analista-de-servicio-al-cliente"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/smithnephew-analista-de-servicio-al-cliente\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsmithnephew-analista-de-servicio-al-cliente"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3775039}},{"tool":"search_jobs","arguments":{"company":"smith-nephew.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3775039},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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