{"id":3756820,"url":"https://alion.io/job/smithnephew-credit-manager","title":"Credit Manager","company":{"id":1768800,"name":"Smith+Nephew","domain":"smith-nephew.com","url":"https://alion.io/company/smith-nephew-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":81,"open_postings":69,"ghost_share":0,"stale_share":0.754,"repost_share":0,"time_to_fill_p50_days":31,"computed_at":"2026-11-05T05:54:30Z"}},"role":"Finance","role_family":"Finance","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Pune, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-04T17:14:25Z","employer_posted_date":"2026-11-04","last_verified_at":"2026-11-05T10:41:50Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"The Credit Manager is responsible for the delivery of high quality, ongoing operation of the credit and collections processes, applied to customers in a range of geographic territories. This role will be responsible for proposing changes and improvements to the existing Credit Risk & Collection Strategy and rolling out processes and procedures which are aligned to the existing S&N Control framework.\nThe Credit Manager will work with a cross-functional stakeholder base (Finance, Commercial & Legal) to improve process and resolve issues to ensuring that the target Day-Sales-Outstanding is met.\nThe role will design appropriate governance structures to minimize bad debt exposure to S&N over the credit management process (including monitoring & management of credit limit balances, blocked order releases and annual credit limit re-approvals) and the Collection Strategy in conjunction with Collections Team Lead (including AR monitoring, collections, dispute management, bad debt provision calculation and AR write-off).\nThe role holder will own the identification and implementation of Continuous Improvement in the operational processes and performance. This will include monitoring and optimization of activities currently performed, review and approval of all relevant Standard Operating Procedures (SOPs), mentoring and training GBS team members, and identification and migration of further activities as appropriate.\nThe role holder works in close unison with commercial team and finance business partner. Where appropriate the Credit Manager will visit select customers in person to negotiate payment plans and improvement in debt.\nResponsibilities:\nDevise and manage operation of the Credit Management and Collections Strategy\nClose cooperation with commercial teams and key distributor customers\nWorking with Collections Team Leads and Finance Operation Controller/Business Partner to set up and monitor monthly collections targets in line with a standard framework\n Operation and maintenance of Global Credit Management timetable of activities - including execution of key financial controls\nMinimize DSO, Aging and write off of debt\nLiaise with management in other functions (Sales, Customer Service, Order management) to improve the end-to-end process and unblock / resolve long running disputes and identify their root causes\nManage customer credit limits in accordance with the Business Unit Strategy, ensuring sign off in alignment with Delegated Authority Matrix (DAM). Proactively monitor customer credit limit headroom to minimize blocked orders.\nSet the Business Unit rules and monitor compliance for the approval or Order Releases in accordance with the S&N Delegation of Authority Matrix. Embed rules within the system workflows, if not possible, design a compliant and efficient manual workflow approval process.\nEnsure appropriate governance structures are in place for disputed customer balances which lead to alternative payment arrangements (e.g. Payment plans), transfer of aged debt into the legal process, write-offs of debt.\nEnsure appropriate reporting is in place for teams to proactively monitor credit worthiness (AR ageing, credit limit headroom) and determine actions where there are changes in status that may impact DSO\nReview and approve SOPs\nMentor and train Credit & Collections staff on market specifics and the localized collections strategy\nCreating procedures and policies that ensure timely payments while maintaining a high level of customer retention\nAct as an escalation point for commercial, Customer Service and OTC teams\nSite visits / face-to-face contact with key customers\nRequirements:\nA minimum of 5 years' experience in Credit Management and Collections.\nDemonstrates experience in analyzing financial data, drawing sound conclusions and developing proposals/solutions.\nMust have strong credit control experience.\nMust be able to demonstrate past track record of success in Order-To-Cash cycle deliverables\nMust be able to demonstrate working knowledge of financial statements and key ratios relevant for credit risk analysis\nKnowledge of SAP FI/CO within order-to-cash space, or other industry standard ERP\nMust have experience of working with cross functional senior stakeholders and be able to effectively influence commercial business outcomes\nAccounting qualification is an asset\nMust be fluent in English and Spanish (Portuguese is an asset)\nStay connected by joining our Talent Community.\nWe're more than just a company - we'rea community! Follow us on LinkedIn to see how we support and empower our employees and patients every day.\nCheck us out on Glassdoor for a glimpse behind the scenes and a sneak peek into You. Unlimited., life, culture, and benefits at S+N.\nExplore our website and learn more about our mission, our team, and the opportunities we offer.","description_format":"text","description_chars":4832,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Spanish","level":"Advanced (C1)","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Surgical Instruments & Devices","Orthopedic & Spine Implants"],"lifecycle":[{"event":"open","at":"2026-11-04T17:14:25Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":0,"expected_fill_days":31,"reasons":["conf:1","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-11-05T05:54:30Z"},"pay":null,"html_url":"https://alion.io/job/smithnephew-credit-manager","json_url":"https://alion.io/job/smithnephew-credit-manager.json","meta":{"generated_at":"2026-11-05T16:22:49Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":21513,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-06T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1768800},"rest":"https://alion.io/mcp/rest/get_company?id=1768800"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsmithnephew-credit-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsmithnephew-credit-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsmithnephew-credit-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/smithnephew-credit-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsmithnephew-credit-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3756820}},{"tool":"search_jobs","arguments":{"company":"smith-nephew.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3756820},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}