{"id":3360461,"url":"https://alion.io/job/smithnephew-customer-care-specialist","title":"Customer Care Specialist","company":{"id":1768800,"name":"Smith+Nephew","domain":"smith-nephew.com","url":"https://alion.io/company/smith-nephew-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":80,"open_postings":60,"ghost_share":0,"stale_share":0.817,"repost_share":0,"time_to_fill_p50_days":31,"computed_at":"2026-10-30T05:48:23Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Wrocław, Poland"],"countries":["PL"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":69500,"max":104250,"currency":"PLN","period":"year","gross":null,"usd_annual":26410},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"LinkedIn","optional":true}],"status":"live","first_seen_at":"2026-10-27T21:10:19Z","employer_posted_date":"2026-10-27","last_verified_at":"2026-10-30T03:53:40Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Life. Unlimited. At Smith+Nephew we design and manufacture technology that takes the limits off living.\nJoin our Global Customer Care team in Wrocław and become an important part of the customer journey. In this role, you will coordinate international orders from start to finish, solve problems as they arise and work across teams to make sure customers receive the responsive, reliable service they expect.\nWhat will you be doing?\nManage the end to end order fulfilment process, ensuring customer requirements for delivery, timing and invoicing are met.\nMonitor backorders and blocked orders, proactively identifying solutions to keep orders progressing.\nCoordinate equipment dispatch, collection, tracking and invoicing.\nRespond to customer enquiries and provide clear, timely updates on order status.\nProactively resolve customer needs through solutions such as substitute products, inventory management and troubleshooting.\nManage customer complaints, including investigating issues, coordinating product returns and proposing appropriate commercial solutions.\nProcess return credit notes and follow up on unresolved cases with the Accounting team.\nBuild strong operational relationships with Sales and other internal teams to deliver a seamless customer experience.\nWhat will you need to be successful?\nBachelor's or Master's degree\nSome experience in a similar position will be an advantage\nFluent communication in English (at least B2 level)\nGood communication in German will be additional advantage\nConfident using MS Office tools\nSAP experience preferred\nEffective communication and teamwork skills\nStrong attention to detail\nProactive problem solving approach\nAbility to manage different priorities\nThe anticipated base compensation range for this position is PLN 69,500 - PLN 104,250 annually.\nThe actual base pay offered to the successful candidate will be based on objective, job-related factors including (but not limited to) relevant skills, qualifications, and experience, scope and responsibilities of the role, geographic location, and internal equity considerations. Compensation decisions are made using consistent and gender-neutral criteria, in line with applicable pay transparency laws. This role has been evaluated within our internal job architecture and mapped to a defined pay band to ensure consistency and fairness.\nYou. Unlimited.\nWe believe in creating the greatest good for society. Our Strongest investments are in our people and patients we serve.\nInclusion & Belonging: Committed to Welcoming, Celebrating and Thriving on Inclusion and Belonging, Learn more about our Employee Inclusion Groups on our website\nYour Future: Generous annual bonus, life insurance, Save As You Earn share options.\nWork/Life Balance: Flexible Vacation and Time Off, Paid Holidays and Paid Volunteering Hours, so we can give back to our communities!\nYour Wellbeing: Private Health and Dental plans, multisport card/my benefit platform and much more.\nFlexibility: Hybrid Working Model (For most professional roles).\nTraining: Hands-On, Team-Customised, Mentorship, subsidies for language classes, certifications and postgraduate studies\nStay connected by joining our Talent Community.\nWe're more than just a company - we'rea community! Follow us on LinkedIn to see how we support and empower our employees and patients every day.\nCheck us out on Glassdoor for a glimpse behind the scenes and a sneak peek into You. Unlimited., life, culture, and benefits at S+N.\nExplore our website and learn more about our mission, our team, and the opportunities we offer.","description_format":"text","description_chars":3571,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"German","level":"Upper-Intermediate (B2)","optional":true},{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":["Equity","Hybrid work","Life insurance","Stock options"],"hiring_locations":[{"name":"Poland","iso":"PL","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Surgical Instruments & Devices","Orthopedic & Spine Implants"],"lifecycle":[{"event":"open","at":"2026-10-27T21:10:19Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":2,"expected_fill_days":31,"reasons":["conf:1","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-10-30T05:48:23Z"},"pay":{"stated_usd_annual":26410,"is_top_pay":false},"html_url":"https://alion.io/job/smithnephew-customer-care-specialist","json_url":"https://alion.io/job/smithnephew-customer-care-specialist.json","meta":{"generated_at":"2026-10-30T15:36:49Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3500,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-31T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1768800},"rest":"https://alion.io/mcp/rest/get_company?id=1768800"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsmithnephew-customer-care-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsmithnephew-customer-care-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsmithnephew-customer-care-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/smithnephew-customer-care-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsmithnephew-customer-care-specialist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3360461}},{"tool":"search_jobs","arguments":{"company":"smith-nephew.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3360461},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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