{"id":1526116,"url":"https://alion.io/job/smithnephew-order-management-coordinator","title":"Order Management Coordinator","company":{"id":1768800,"name":"Smith+Nephew","domain":"smith-nephew.com","url":"https://alion.io/company/smith-nephew-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":81,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-15T05:46:00Z"}},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Singapore"],"countries":["SG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":21000,"max_usd":45000,"period":"year","method":"role_country_seniority_unknown","sample_n":103},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-30T14:09:14Z","employer_posted_date":"2026-09-30","last_verified_at":"2026-10-15T12:32:34Z","board_verified":true,"closed_at":null,"days_open":15,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":15},"description":"Order Management Coordinator based in Singapore\nLife Unlimited. At Smith+Nephew, we craft and manufacture technology that takes the limits off living.\nThe Order Management Coordinator provides an effective interface between Smith+Nephew and its internal and external customers by managing surgical case bookings and related customer-service activities. The role coordinates customer requirements, product availability, orders, billing, quotations and logistics information to support hospitals, healthcare customers and the Sales organisation. Success requires a strong commitment to customer satisfaction, accurate and timely transaction processing, proactive communication and effective management of customer expectations\nWhat will you be doing?\nManage and optimise the case-bookings process, providing timely telephone and email support to internal and external customers.\nDetermine and fulfil customer requirements while setting and managing service expectations throughout the booking lifecycle.\nProcess surgical case bookings, customer orders, billing transactions and quotations accurately and within required timeframes.\nProvide clear information on products, availability, pricing, order status and service arrangements to customers and internal stakeholders.\nCoordinate closely with divisional teams, Sales personnel, Customer Service, operational teams, warehouse and logistics personnel, and freight carriers to support successful case fulfilment.\nSupport field Sales personnel through efficient communication of relevant booking, product, availability, delivery and customer information, and prompt responses to requests.\nDevelop preferred-supplier relationships with key customers by proactively understanding individual requirements, resolving issues and adding value to the customer experience.\nIdentify, analyse and resolve booking and service problems; measure performance and coordinate corrective action to improve processes and eliminate recurring causes.\nMaintain accurate booking, order and customer records in SAP and relevant systems, applying strong numerical accuracy and attention to detail.\nEscalate risks relating to product availability, booking fulfilment, delivery timing, billing or customer expectations to the appropriate Supervisor or Manager.\nUnderstand and comply with the Smith+Nephew Code of Conduct and Business Principles, applicable Medical Technology Association of Australia requirements, and related procedures and training obligations.\nOperate in accordance with Equal Employment Opportunity, occupational health and safety, environmental and Quality System requirements.\nReport actual or potential quality issues and unsatisfactory practices, and process customer complaints in accordance with the Smith+Nephew complaints process.\nPerform other related duties as required to support Customer Service, Supply Chain and business priorities.\nWhat will you need to be successful?\nSuccess in the role will requires a combination of technical knowledge, soft skills, and a deep understanding of both the business and service-providing sides of an organization.\nSuccessful candidates would need the following:\nBachelor degree or similar qualification in engineering, supply chain, logistics, business or a related field is preferred\nDemonstrated logistics, asset-management or inventory-planning experience, with SAP exposure and a background in operations\nExperience in medical devices, loaner or consignment inventory and surgical instrument sets is highly desirable. \nYou. Unlimited.\nWe believe in creating the greatest good for society. Our strongest investments are in our people and the patients we serve.\nInclusion + Belonging: Committed to Welcoming, Celebrating and Thriving. Learn more about our Employee Inclusion Groups on our website https://www.smith-nephew.com\nYour Future: Generous annual bonus and pension Schemes, Save As You Earn share options.\nWork/Life Balance: Flexible Vacation and Time Off, Paid Holidays and Paid Volunteering Hours, so we can give back to our communities!\nYour Wellbeing: Private Health and Dental plans, Healthcare Cash Plans, Income Protection, Life Assurance and much more.\nFlexibility: Hybrid Working Model (For most professional roles).\nTraining: Hands-On, Team-Customised, Mentorship.\nStay connected by joining our Talent Community.\nWe're more than just a company - we'rea community! Follow us on LinkedIn to see how we support and empower our employees and patients every day.\nCheck us out on Glassdoor for a glimpse behind the scenes and a sneak peek into You. Unlimited., life, culture, and benefits at S+N.\nExplore our website and learn more about our mission, our team, and the opportunities we offer.","description_format":"text","description_chars":4697,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Hybrid work","Stock options"],"hiring_locations":[{"name":"Singapore","iso":"SG","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-14T02:00:51Z"}],"visa":[],"liveness":{"score":42,"band":"fade","label":"Fading","p_open":1,"p_active":0.555,"p_room":0.75,"age_days":14,"expected_fill_days":20,"reasons":["conf:2","stale_co","velocity","win:late","comp:brand"],"computed_at":"2026-10-15T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/smithnephew-order-management-coordinator","json_url":"https://alion.io/job/smithnephew-order-management-coordinator.json","meta":{"generated_at":"2026-10-15T15:05:59Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":23077,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1768800},"rest":"https://alion.io/mcp/rest/get_company?id=1768800"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsmithnephew-order-management-coordinator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsmithnephew-order-management-coordinator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsmithnephew-order-management-coordinator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/smithnephew-order-management-coordinator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsmithnephew-order-management-coordinator"}]}