{"id":3489587,"url":"https://alion.io/job/smithnephew-people-operations-senior-associate","title":"People Operations Senior Associate","company":{"id":1768800,"name":"Smith+Nephew","domain":"smith-nephew.com","url":"https://alion.io/company/smith-nephew-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":78,"open_postings":66,"ghost_share":0,"stale_share":0.894,"repost_share":0,"time_to_fill_p50_days":31,"computed_at":"2026-11-02T06:13:15Z"}},"role":"HR","role_family":"HR","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Alajuela, Costa Rica"],"countries":["CR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":30000,"max_usd":71000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":3901},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Salesforce","optional":false},{"name":"ServiceNow","optional":false},{"name":"LinkedIn","optional":true},{"name":"Microsoft Office","optional":true}],"status":"live","first_seen_at":"2026-10-29T23:00:32Z","employer_posted_date":"2026-10-29","last_verified_at":"2026-11-02T07:22:49Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Life Unlimited. At Smith+Nephew we design and manufacture technology that takes the limits off living.\nThe HR Service Associate provides end-to-end HR operational support across onboarding, employee lifecycle administration, pay and benefits processes, employment compliance, and customer service delivery. The role also leads vendor credentialing activities for representatives requiring healthcare facility access, managing credentialing requests, vendor relationships, and subscription governance. Success in this role requires strong attention to detail, customer focus, stakeholder management, and the ability to operate effectively in a compliance-driven environment.\nThis position is B3 level (for internal use only)\nWhat will you be doing?\nCustomer Service Delivery\nDeliver a quality and professional service to all customers.\nResolve day to day customer service enquiries, issues and complaints, escalating as appropriate, and deal with any service recovery.\nProvide efficient employee and pay administration and timely advice to customers on employee lifecycle activities.\nEnsure that all employee data is entered into Workday and associated HR systems in a timely, accurate and consistent manner, to agreed standards and targets.\nCreate and maintain documents, records and data to agreed procedures and standards.\nEnsure the service management system reflects the nature of the query to ensure a high level of customer service satisfaction.\nAction workflow requests in a timely and consistent manner.\nIdentify and escalate issues and incidents.\nLiaise with customers as required and in accordance with guidelines and parameters to ensure smooth operation of transactional services.\nEnsure a high level of confidentiality is maintained in all aspects of work.\nEnsure all corporate policies, standards and agreed HR Customer Service processes are adhered to by all staff, rectifying any non- conformities as appropriate.\nEmployee Services Administration\nAdminister end to end employee lifecycle transactional processes, including joiners, movers, leavers, pay changes, special leave types and compensation and benefit administration for all employees and managers.\nAdminister changes to individual’s terms and conditions\nAdminister the probation period, liaising with the line manager, escalating any formal issues to the HR Consultancy team.\nAdminister deductions and calculate entitlements.\nEnsure the prompt and accurate processing of leavers.\nPay and Reward Administration\nEffectively process pay data, documentation and information to ensure timely and accurate production of the S+N payrolls.\nMaintain accurate records and history of the pay and ensure all statutory documentation is correctly filed including miscellaneous and year end returns in accordance with the requirements of local legislation, Internal Audit and the local tax authorities.\nDeal with and comply with statutory obligations under pay and pensions as required.\nAction voluntary deductions as authorized by the employee.\nSupport HR Customer Services Advisors in relation to pay related queries, if and when required.\nAdminister Sharesave and insurance claims and produce relevant correspondence.\nAdminister Reward/Benefit schemes on behalf of S+N.\nContracts & Employment Compliance\nAdminister and monitor the offer and on-boarding processes for internal and external candidates, including standard offers, background checks, issuing of contracts of employment, joining instructions, and on-boarding documentation within agreed timescales and service standards.\nEnsure accurate pre-employment checks are undertaken and recorded, using the appropriate technology.\nProvide timely, accurate advice to new starters regarding their induction, and S+N systems and processes\nEnsure all renewal employment checks are conducted in a timely and accurate manner.\nProvide reports to managers highlighting non-compliance with renewal employment checks.\nCredentialing & Vendor Management\nServe as the accountable owner for the credentialing vendors and subscription lifecycle, supporting representatives who require credentialing for hospital access.\nReview and approve credentialing and subscription requests.\nSubmit approved credentialing requests to vendors and coordinate cases through completion, including resolution of access-related incidents with vendors and internal stakeholders.\nMonitor and validate the active credentialed population and license utilization, including account maintenance, worker population tracking, and license ownership by franchise.\nPerform periodic data reconciliations across vendor records, Workday, and credentialing vendor platforms to identify discrepancies and maintain accurate credentialing and subscription records.\nSupport the financial governance of credentialing subscriptions by validating billing-party assignments, budget allocation, additional-capacity requirements, quotations, purchase orders, invoices, and contract renewals in collaboration with Finance, Procurement, and vendor stakeholders.\nAdminister and communicate the credentialing subscription policy and support service changes and system configuration requirements.\nContinuous Improvement\nUnderstand the needs of customers (internal and external) and continuously seek to improve customer service.\nUnderstand all relevant performance indicators and use performance information to continually improve services.\nContribute towards the HR Customer Service Delivery strategy, with a view to identifying means of improving performance. Assist in reviewing business processes as necessary.\nCoaching and Training\nProvide guidance and support to more junior members of the team\nSupport with the delivery of training to new starters within the team.\nWhat will you need to be successful?\nEducation:\nHigh School Bachelor´s Degree (minimum degree required).\nDegree in HR or equivalent qualification preferred.\nExperience\nMinimum 2+ years of HR administration experience within a regional HR Shared Services organization. (Must)\nPrevious experience in healthcare credentialing, vendor credentialing, or a related compliance-driven operational environment, including management of credentialing requests and access requirements.External candidates must meet this requirement; relevant internal experience may be considered for internal candidates.\nExperience of delivering to customer service targets within a complex environment.\nExperience of working in HR, Sales or Payroll team, ideally within a customer orientated commercial environment.\nExperience with Workday, ServiceNow, and Salesforce is preferred but not required.\nLanguage\nEnglish Level B2+ (minimum required).\nKnowledge\nA good understanding of employment legislation, its application and best practice for the relevant countries served.\nA good understanding of the HR employee lifecycle.\nA good understanding of the role HR Customer Service Delivery plays and its interactions with other HR functions across the employee life cycle\nAble to fully utilize standard Microsoft Office products and the application of Workday, HR systems and case management tools.\nYou. Unlimited\nWe believe in creating the greatest good for society. Our strongest investments are in our people and the patients we serve.\nInclusion + Belonging - Committed to Welcoming, Celebrating and Thriving. Learn more about our Employee Inclusion Groups on our website https://www.smith-nephew.com/\nYour future: stock purchase program, referral bonus, subsidy in transport and food, recognition program.\nWork/Life Balance: Extra days off, birthday off, voluntary hours.\nYour Wellbeing: company doctor, medical insurance, gym, health campaigns, employee assistance program, parental leave. \n Flexibility: Hybrid work model (for more professional roles), flexible schedules.\nTraining: Training program, unlimited learning.\nExtra perks: employees association, and more…\nStay connected by joining our Talent Community.\nWe're more than just a company - we'rea community! Follow us on LinkedIn to see how we support and empower our employees and patients every day.\nCheck us out on Glassdoor for a glimpse behind the scenes and a sneak peek into You. Unlimited., life, culture, and benefits at S+N.\nExplore our website and learn more about our mission, our team, and the opportunities we offer.","description_format":"text","description_chars":8289,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":["Flexible schedule","Health insurance","Hybrid work","Parental leave"],"hiring_locations":[{"name":"Costa Rica","iso":"CR","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Surgical Instruments & Devices","Orthopedic & Spine Implants"],"lifecycle":[{"event":"open","at":"2026-10-29T23:00:32Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":3,"expected_fill_days":31,"reasons":["conf:9","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-11-02T06:13:15Z"},"pay":null,"html_url":"https://alion.io/job/smithnephew-people-operations-senior-associate","json_url":"https://alion.io/job/smithnephew-people-operations-senior-associate.json","meta":{"generated_at":"2026-11-02T10:17:17Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":14313,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-03T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1768800},"rest":"https://alion.io/mcp/rest/get_company?id=1768800"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsmithnephew-people-operations-senior-associate"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsmithnephew-people-operations-senior-associate"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsmithnephew-people-operations-senior-associate"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/smithnephew-people-operations-senior-associate\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsmithnephew-people-operations-senior-associate"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3489587}},{"tool":"search_jobs","arguments":{"company":"smith-nephew.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3489587},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}