{"id":3371449,"url":"https://alion.io/job/smiths-group-customer-reliability-engineer-pipeline","title":"Customer Reliability Engineer - Pipeline","company":{"id":5486,"name":"Smiths Group","domain":"smiths.com","url":"https://alion.io/company/smiths-group-plc","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":75,"open_postings":89,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":28,"computed_at":"2026-10-28T05:59:10Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Pasadena, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":55000,"max_usd":99000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":4343},"experience_years_min":2,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-26T20:52:13Z","employer_posted_date":"2026-10-26","last_verified_at":"2026-10-28T15:16:13Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"John Crane, a business of Smiths Group, is a global leader in mission-critical flow control solutions for energy and process industries that enable efficient and sustainable operations. Our products include mechanical seals and systems, couplings, bearings, filtration systems, and predictive digital monitoring technologies.\nWe have a global network of more than 200 sites in over 50 countries and employ more than 6,000 people worldwide. We partner with our customers to help them keep their operations safe, reduce downtime, improve efficiency, and meet the latest environmental standards.\nJohn Crane is part of Smiths Group. For over 170 years, Smiths has been pioneering progress by engineering for a better future. We serve millions of people every year, helping to create a safer, more efficient, productive, and better-connected world across four global markets: energy, security & defence, space & aerospace, and general industrial. Listed on the London Stock Exchange, Smiths employs approximately 16,000 colleagues in over 50 countries.\n No Sponsorship available for this position.\nThis position requires moderate travel; a company car will be provided.\nThe Pipeline Support Engineer is a key customer-facing professional responsible for managing engineering review, troubleshooting efforts, technical discussions offering reliability improvement solutions and ensuring customers are well trained with our products and services. This role serves as a key liaison between customers and internal teams to ensure exceptional field service support, equipment reliability improvement, technical alignment and customer satisfaction.\nResponsibilities include but not limited to the following:\nFacilitate all Tear-Down & Inspection report initiatives for Texas and Oklahoma pipeline operators\nParticipate in pipeline operator Root Cause Failure Analysis initiatives\nProvide technical support for field commissioning efforts, equipment installation in field/pump shops and field troubleshooting support requests from pipeline operators\nAssist local account management with I-Project and seal design projects per pipeline operator requests\nManage ServiceMax for pipeline operators utilizing our reliability software package\nCompile KPI’s per various pipeline operator demand and customer engagement with focus on performance reliability, bad actor equipment lists, repair cycle times, etc.\nAssist with facilitating pipeline operator training for Texas and Oklahoma pipeline operators. Training focuses on pipeline functional groups to include reliability engineering, maintenance and operations.\nBachelor’s degree in engineering required, ME preferred.\nMinimum 2 years of Engineering experience with customer interfacing preferred\nProficiency with Microsoft Office applications and skillset to learn internal John Crane engineering software quite\nAbility to interpret technical documentation, blueprints, and product specifications.\nStrong communication, relationship-building, and conflict-resolution skills.\nExcellent analytical, organizational, and problem-solving abilities.\nAbility to manage multiple priorities and work effectively across cross-functional teams.\nDemonstrated leadership, mentoring, and collaboration capabilities.\nExperience in working with culturally diverse stakeholders in a global organization is preferred.\nAll your information will be kept confidential according to EEO guidelines.\nWe believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.\nAt no time during the hiring process will Smiths Group, nor any of our recruitment partners ever request payment to enable participation - including, but not limited to, interviews or testing. Avoid fraudulent requests by applying jobs directly through our career’s website (Careers - Smiths Group plc)","description_format":"text","description_chars":4185,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Mechanical Components & Fasteners","Passive Components & Connectors","Homeland Security"],"lifecycle":[{"event":"open","at":"2026-10-28T01:09:57Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":1,"expected_fill_days":28,"reasons":["seen:1","stale_co","velocity","win:early","comp:junior,brand"],"computed_at":"2026-10-28T05:59:10Z"},"pay":null,"html_url":"https://alion.io/job/smiths-group-customer-reliability-engineer-pipeline","json_url":"https://alion.io/job/smiths-group-customer-reliability-engineer-pipeline.json","meta":{"generated_at":"2026-10-28T16:34:22Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":22523,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-29T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":5486},"rest":"https://alion.io/mcp/rest/get_company?id=5486"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsmiths-group-customer-reliability-engineer-pipeline"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsmiths-group-customer-reliability-engineer-pipeline"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsmiths-group-customer-reliability-engineer-pipeline"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/smiths-group-customer-reliability-engineer-pipeline\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsmiths-group-customer-reliability-engineer-pipeline"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3371449}},{"tool":"search_jobs","arguments":{"company":"smiths.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3371449},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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