{"id":4149752,"url":"https://alion.io/job/smiths-group-field-service-engineer-l2-5","title":"Field Service Engineer (L2)","company":{"id":5486,"name":"Smiths Group","domain":"smiths.com","url":"https://alion.io/company/smiths-group-plc","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":76,"open_postings":102,"ghost_share":0,"stale_share":0.961,"repost_share":0,"time_to_fill_p50_days":29,"computed_at":"2026-11-11T05:49:22Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cairns, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-11-12T03:34:51Z","employer_posted_date":"2026-11-12","last_verified_at":"2026-11-12T08:40:57Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Every minute of every day, Smiths Detection’s threat detection and security screening technology helps to protect people and infrastructure, making the world a safer place.\nSmiths Detection, part of Smiths Group is a global leader in the development, manufacture and management of security and detection solutions designed to make the world a safer place. Our technology provides threat detection and screening solutions for customers in our key markets: aviation, ports and borders, defence, and urban security.\nOur expertise spans 21 global offices, seven manufacturing sites and five R&D centres, with a global network of 3,000 dedicated colleagues contributing towards over 40 years at the frontline of advances in safety and security.\nThis results in careers built on variety and the opportunity to work on a range of state-of-the-art solutions, where you can develop your knowledge and experience every day.\n At Smiths Detection, we help make the world a safer place. As a global leader in threat detection and security screening technologies, we provide advanced solutions that protect airports, ports, borders, defence facilities, and critical infrastructure worldwide.\nWe are currently seeking a Field Service Engineer to join our service team based in Cairns, Queensland. This is an exciting opportunity for a hands-on technical professional who enjoys troubleshooting, working autonomously, and travelling to customer sites while delivering exceptional customer service.\nPlease note: Due to customer security requirements and the need to obtain relevant security clearances, applicants must hold Australian Citizenship or Permanent Residency at the time of application.\nAbout the Role\nAs a Field Service Engineer, you will be responsible for the installation, maintenance, repair, and support of our industry-leading X-ray and trace detection systems across Cairns and surrounding regional locations.\nThis role offers a high degree of autonomy, exposure to cutting-edge technology, and the opportunity to work closely with a diverse range of customers in aviation, government, defence, and critical infrastructure sectors.\nKey Responsibilities\nService, troubleshoot, maintain, and repair X-ray and trace detection systems at customer sites\nPerform preventative and corrective maintenance activities in accordance with service agreements\nDiagnose electrical, electronic, mechanical, and software-related faults\nReplace and repair components including motors, belts, sensors, rollers, and mechanical assemblies\nInstall, commission, and configure new equipment\nProvide onsite and remote technical support to customers\nComplete service reports, maintenance records, and field documentation\nParticipate in an on-call support roster when required\nTravel across Cairns, regional Queensland, and remote customer locations, including overnight stays\nBuild strong customer relationships through responsive and professional service\nCollaborate with colleagues, subcontractors, and internal stakeholders to ensure service excellence\nContribute to continuous improvement initiatives and knowledge sharing within the team\n About You\nTo be successful in this role, you will bring:\nCertificate III Trade Qualification, Diploma, or Degree in Electrical, Electronics, Mechanical Engineering, Mechatronics, IT, or a related discipline\nMinimum 3 years' experience in field service, technical support, equipment maintenance, or a similar hands-on engineering environment\nStrong fault-finding and troubleshooting skills across electrical and mechanical systems\nExperience using hand tools, power tools, diagnostic equipment, and laptop-based service software\nStrong customer service and communication skills\nAbility to work independently and manage competing priorities\nProficiency in Microsoft Office applications\nCurrent Australian Driver's Licence\nAbility to obtain required security clearances and site access licences\nAustralian Citizenship or Permanent Residency\nWhy Join Smiths Detection?\nWork with world-leading security screening and detection technologies\nDiverse and challenging field-based work across multiple industries\nOngoing technical training and professional development\nCompetitive salary package, company vehicle, tools, and equipment\nOpportunities for career growth within a global organisation\nSupportive team culture focused on safety, innovation, and customer success\nApply Now\nIf you are a hands-on technical professional looking to build your career with a global technology leader, we'd love to hear from you.\nJoin Smiths Detection and help create a safer world through innovative technology and exceptional service.\n Join us and we’ll help build your career, with excellent training and opportunities for career growth across the business, both locally and globally. You’ll experience an inclusive environment, with strong leadership and a focus on safety and wellbeing. You’ll also have the flexibility to choose from a wide range of benefits to suit your lifestyle, offering you and your family support from a health and wellbeing, financial and lifestyle perspective.\nJoin us and work for a world-leader, with the benefits and training to reward your dedication and skills. Be part of a team where we are making the world a safer place.\nWe believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.\nAt no time during the hiring process will Smiths Detection, nor any of our recruitment partners ever request payment to enable participation - including, but not limited to, interviews or testing. 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