{"id":3167261,"url":"https://alion.io/job/smiths-group-network-service-engineer","title":"Network Service Engineer","company":{"id":5486,"name":"Smiths Group","domain":"smiths.com","url":"https://alion.io/company/smiths-group-plc","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":75,"open_postings":92,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":28,"computed_at":"2026-10-29T05:49:05Z"}},"role":"Networking","role_family":"Networking","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Vitry-sur-Seine, France"],"countries":["FR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":46000,"max_usd":79000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":15},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false},{"name":"VMWare","optional":false},{"name":"Linux","optional":true},{"name":"Microsoft Office","optional":true},{"name":"TCP/IP","optional":true},{"name":"Unix","optional":true},{"name":"Windows Server","optional":true}],"status":"live","first_seen_at":"2026-10-23T13:50:37Z","employer_posted_date":"2026-10-23","last_verified_at":"2026-10-29T21:21:33Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"Every minute of every day, Smiths Detection’s threat detection and security screening technology helps to protect people and infrastructure, making the world a safer place.\nSmiths Detection, part of Smiths Group is a global leader in the development, manufacture and management of security and detection solutions designed to make the world a safer place. Our technology provides threat detection and screening solutions for customers in our key markets: aviation, ports and borders, defence, and urban security.\nOur expertise spans 21 global offices, seven manufacturing sites and five R&D centres, with a global network of 3,000 dedicated colleagues contributing towards over 40 years at the frontline of advances in safety and security.\nThis results in careers built on variety and the opportunity to work on a range of state-of-the-art solutions, where you can develop your knowledge and experience every day.\n The purpose of the role is to support the Smiths Detection Northwest Europe Service Projects Team in the delivery, installation, and ongoing support of service IT systems, networking, and system integrations that underpin business-critical customer solutions. The role contributes to service related IT programmes, tenders, pre-sales support, product support, and project execution, working under the guidance of senior engineers and technical leads.\nThe role supports infrastructure comprising physical and virtual environments, software platforms, network services, and data storage solutions across both Checkpoint and Hold-baggage. Typical activities include the installation, configuration, maintenance, and support of applications in both physical and virtual environments, assisting with the integration of multiple virtual servers on a single host, and providing day-to-day support across servers, networks, and operating systems.\nThe role is responsible for carrying out software upgrades and patching activities on a scheduled and as-required basis, ensuring system stability, security, and compliance. They also participate in an out-of-hours on-call rota, providing support for system incidents, maintenance activities, and customer operational requirements.\nA key objective is to help ensure deployed systems at customer sites operate reliably and in compliance with customer, contractual, and regulatory requirements, while maintaining a strong customer-focused approach.\nDuties:\nProvide IT/Digital and network technical support for trials, product tenders, customers, Field Service Engineers (FSEs), and the Sales Team\nSupport site visits and client meetings, helping to define technical requirements, expectations, and delivery activities\nAssist in assessing business needs and evaluating existing network infrastructure and systems\nSupport change control processes for hardware and software in line with company procedures\nInstall, configure, support, and diagnose both physical and virtual enterprise systems including servers and workstations\nAct as a key technical contributor for products requiring system integration (e.g. EDX, CTiX, XCT, servers, workstations)\nAssist in installations, breakdown response, upgrades, and maintenance of company IT/Digital products\nCarry out scheduled and ad-hoc software upgrades, patching, and security updates\nProvide remote and onsite diagnostic support and fault resolution\nSupport optimisation of network hardware and software to enable VMware integration\nAssist in deploying and maintaining VMware virtual environments\nSupport the creation and maintenance of multiple virtual servers on host systems\nTroubleshoot and resolve VMware, server, OS, and networking issues\nInstall operating systems, service packs, firmware, security patches, and bug fixes\nMaintain technical documentation and support guides for systems and processes\nKeep informed of developments in VMware, operating systems, and networking technologies relevant to the role\nAdhere to Health and Safety requirements for all project and service activities\nAccurately record time and expenses to WBS/Work Orders\nMaintain a customer-centric approach when addressing incidents and service requests\nWork in accordance with ITIL best-practice processes\nParticipate in out-of-hours on-call support as required by the business\n Technical Knowledge and Skills:\nProven experience in IT engineering activities including installation, system integration, support, maintenance, and fault diagnosis\nHNC/ONC/City & Guilds in IT, Electrical, Mechanical, or related engineering discipline (or equivalent experience)\nExperience working with VMware environments, certification desirable\nWorking knowledge of Windows Server and desktop operating systems\nWorking knowledge of Linux/Unix operating systems\nUnderstanding of TCP/IP networking concepts and LAN/WAN connectivity \nFamiliarity with virtualisation technologies (VMware ESX/ESXi preferred)\nITIL Foundation awareness or experience.\nExperience supporting enterprise IT systems in customer-facing environments\nStrong fault-finding, log analysis, and troubleshooting skills\nGood written and verbal communication skills\nCompetent in Microsoft Office applications\nFault finding and log analysis skills.\nAble to build and maintain relationships - excellent communication skills.\nExcellent customer care skills.\nStrong organizational ability, able to manage own time and workload.\nAble to work under pressure with accuracy and focus\nCompetencies and Abilities:\nStrong communication, networking and IT skills\nStrong electrical and mechanical engineering knowledge and experience\nMin 5 years’ experience working with company networked IT systems interfacing to Smiths Detection capital products or similar industry\nMust have a good understanding of WAN connectivity and routing protocols with experience and understanding of the implementation, configuration and management of virtual and physical networking solutions\nPossess an advanced level of technical knowledge and know how in IT support and networking\nExperience in compilation and delivery of SAT and UAT documentation in support of new and installed products\nDelivery of technical support documentation to support customers and Field Service Teams\nExtensive experience installing supporting and troubleshooting company capital enterprise digital solutions\nEscalation experience and ability to tackle complex problems and incidents\nExperience of working under pressure to meet deadlines while handling multiple priorities\nAbility to read and understand complex designs and suggest viable solutions to improve stability, scalability and availability\nThe ability and motivation to persistently pursue and achieve effective results which drive the business forward.\nThe ability to effectively lead and manage the performance of people by being a role model to others, monitoring progress on objectives and behaviors and coaching others for success.\nThe ability to make effective, timely decisions in a complex, global market by sourcing and analysing critical information. \nThe understanding and recognition of the organisations commercial environment and positioning themselves, their role and their actions in order to support the organisations commercial success.\nThe ability to engage, challenge and work effectively with others.\nThe ability to build an effective network of relationships both internally and externally, understanding their customers’ needs.\nWilling and able to identify and support change and continuous improvement in own and wider business environment.\nTechnical Knowledge and Skills:\n\nProven experience in IT engineering activities including installation, system integration, support, maintenance, and fault diagnosis\nHNC/ONC/City & Guilds in IT, Electrical, Mechanical, or related engineering discipline (or equivalent experience)\nExperience working with VMware environments, certification desirable\nWorking knowledge of Windows Server and desktop operating systems\nWorking knowledge of Linux/Unix operating systems\nUnderstanding of TCP/IP networking concepts and LAN/WAN connectivity \nFamiliarity with virtualisation technologies (VMware ESX/ESXi preferred)\nITIL Foundation awareness or experience.\nExperience supporting enterprise IT systems in customer-facing environments\nStrong fault-finding, log analysis, and troubleshooting skills\nGood written and verbal communication skills\nCompetent in Microsoft Office applications\nFault finding and log analysis skills.\nAble to build and maintain relationships - excellent communication skills.\nExcellent customer care skills.\nStrong organizational ability, able to manage own time and workload.\nAble to work under pressure with accuracy and focus\nCompetencies and Abilities:\n\nStrong communication, networking and IT skills\nStrong electrical and mechanical engineering knowledge and experience\nMin 5 years’ experience working with company networked IT systems interfacing to Smiths Detection capital products or similar industry\nMust have a good understanding of WAN connectivity and routing protocols with experience and understanding of the implementation, configuration and management of virtual and physical networking solutions\nPossess an advanced level of technical knowledge and know how in IT support and networking\nExperience in compilation and delivery of SAT and UAT documentation in support of new and installed products\nDelivery of technical support documentation to support customers and Field Service Teams\nExtensive experience installing supporting and troubleshooting company capital enterprise digital solutions\nEscalation experience and ability to tackle complex problems and incidents\nExperience of working under pressure to meet deadlines while handling multiple priorities\nAbility to read and understand complex designs and suggest viable solutions to improve stability, scalability and availability\nThe ability and motivation to persistently pursue and achieve effective results which drive the business forward.\nThe ability to effectively lead and manage the performance of people by being a role model to others, monitoring progress on objectives and behaviors and coaching others for success.\nThe ability to make effective, timely decisions in a complex, global market by sourcing and analysing critical information. \nThe understanding and recognition of the organisations commercial environment and positioning themselves, their role and their actions in order to support the organisations commercial success.\nThe ability to engage, challenge and work effectively with others.\nThe ability to build an effective network of relationships both internally and externally, understanding their customers’ needs.\nWilling and able to identify and support change and continuous improvement in own and wider business environment.\nTravel : more than 50%\n We offer…\nJoin us and we’ll help build your career, with excellent training and opportunities for career growth across the business, both locally and globally. You’ll experience an inclusive environment, with strong leadership and a focus on safety and wellbeing. You’ll also have the flexibility to choose from a wide range of benefits to suit your lifestyle, offering you and your family support from a health and wellbeing, financial and lifestyle perspective.\nJoin us and work for a world-leader, with the benefits and training to reward your dedication and skills. Be part of a team where we are making the world a safer place.\nNous sommes convaincus que ce sont la diversité des points de vue et des parcours qui contribuent au succès de l’entreprise. Tous les candidats qualifiés bénéficieront d’une considération égale en matière d’embauche, sans distinction de couleur de peau, de religion, de sexe, d’orientation sexuelle, d’identité de genre, d’origine, de situation économique, de handicap, d’âge ou toute autre caractéristique protégée par la loi. Nous sommes fiers d’être une entreprise inclusive, avec des valeurs d’égalité et d’éthique, où la diversité est célébrée, appréciée, et valorisée.\nÀ aucun moment du processus...","description_format":"text","description_chars":12322,"description_truncated":true,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Mechanical Components & Fasteners","Passive Components & Connectors","Homeland Security"],"lifecycle":[{"event":"open","at":"2026-10-23T17:43:21Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":5,"expected_fill_days":28,"reasons":["conf:2","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-10-29T05:49:05Z"},"pay":null,"html_url":"https://alion.io/job/smiths-group-network-service-engineer","json_url":"https://alion.io/job/smiths-group-network-service-engineer.json","meta":{"generated_at":"2026-10-29T22:40:40Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":33554,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-30T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":5486},"rest":"https://alion.io/mcp/rest/get_company?id=5486"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsmiths-group-network-service-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsmiths-group-network-service-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsmiths-group-network-service-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/smiths-group-network-service-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsmiths-group-network-service-engineer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3167261}},{"tool":"search_jobs","arguments":{"company":"smiths.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3167261},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}