{"id":4290272,"url":"https://alion.io/job/smiths-group-office-administrator","title":"Office Administrator","company":{"id":5486,"name":"Smiths Group","domain":"smiths.com","url":"https://alion.io/company/smiths-group-plc","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":76,"open_postings":107,"ghost_share":0,"stale_share":0.963,"repost_share":0,"time_to_fill_p50_days":29,"computed_at":"2026-11-14T05:58:10Z"}},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Springfield, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":true},{"name":"Outlook","optional":true}],"status":"live","first_seen_at":"2026-11-13T19:04:00Z","employer_posted_date":"2026-11-13","last_verified_at":"2026-11-14T18:47:42Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Duc-Pac Corporation is a Springfield, Massachusetts-based manufacturer specializing in custom steel ductwork and air distribution products for the HVAC industry. Since 1949, the company has built a reputation for quality craftsmanship, reliable service, and innovative manufacturing solutions that support commercial and industrial construction projects throughout the region and beyond.\nCommitted to excellence, safety, and community involvement, Duc-Pac Corporation takes pride in delivering high-quality products while providing rewarding career opportunities and supporting the local Springfield community.\n The Administrator is responsible for providing professional administrative support to ensure efficient office operations. This role serves as the first point of contact for visitors and callers, manages front desk activities, processes customer orders, and prepares accurate invoices. The Administrator plays a key role in maintaining customer satisfaction through timely communication, attention to detail, and effective coordination with internal departments.\nEssential Duties and Responsibilities\nGreet and assist visitors, customers, and vendors in a professional and courteous manner.\nAnswer and direct incoming telephone calls and emails.\nMaintain a clean, organized, and professional reception area.\nDistribute mail and manage incoming and outgoing correspondence.\nCoordinate visitor sign-in procedures and office safety and security protocols.\nPrepare and process customer invoices accurately and in a timely manner.\nVerify pricing, quantities, and other billing information.\nMonitor invoice status and assist with collections as needed.\nRespond to customer inquiries regarding invoices and account balances.\nMaintain organized invoicing and financial records.\nPerform data entry and maintain filing systems.\nPrepare reports, correspondence, and other administrative documents.\nAssist with order entry and customer communication as needed.\nSupport management with administrative projects and special assignments.\nMaintain confidentiality of company and customer information\n High school diploma or equivalent required; associate degree preferred.\nPrevious administrative, accounts payable, or office support experience preferred.\nExperience with order processing, invoicing, and data entry is highly desirable.\nProficiency in Microsoft Office Suite (Word, Excel, Outlook).\nExperience with ERP, accounting, or order management systems preferred.\nStrong organizational and time management skills.\nExcellent verbal and written communication skills.\nAbility to multitask and prioritize workload in a fast-paced environment.\nStrong attention to detail and accuracy.\n All your information will be kept confidential according to EEO guidelines.\nWe believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.\nAt no time during the hiring process will Smiths Group, nor any of our recruitment partners ever request payment to enable participation - including, but not limited to, interviews or testing. Avoid fraudulent requests by applying jobs directly through our career’s website (Careers - Smiths Group plc)","description_format":"text","description_chars":3531,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Mechanical Components & Fasteners","Passive Components & Connectors","Homeland Security"],"lifecycle":[{"event":"open","at":"2026-11-13T23:07:34Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":0,"expected_fill_days":29,"reasons":["conf:1","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-11-14T05:58:10Z"},"pay":null,"html_url":"https://alion.io/job/smiths-group-office-administrator","json_url":"https://alion.io/job/smiths-group-office-administrator.json","meta":{"generated_at":"2026-11-14T20:34:25Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":25932,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":5486},"rest":"https://alion.io/mcp/rest/get_company?id=5486"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsmiths-group-office-administrator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsmiths-group-office-administrator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsmiths-group-office-administrator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/smiths-group-office-administrator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsmiths-group-office-administrator"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4290272}},{"tool":"search_jobs","arguments":{"company":"smiths.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4290272},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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