{"id":1990360,"url":"https://alion.io/job/smiths-group-technical-channel-partner-engineer-3","title":"Technical Channel Partner Engineer","company":{"id":5486,"name":"Smiths Group","domain":"smiths.com","url":"https://alion.io/company/smiths-group-plc","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":75,"open_postings":84,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":26,"computed_at":"2026-10-12T06:55:09Z"}},"role":"Solutions","role_family":"Solutions","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Dubai, United Arab Emirates"],"countries":["AE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":60000,"max_usd":139000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1501},"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-07T05:27:50Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-10-12T15:44:08Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"John Crane, a business of Smiths Group, is a global leader in mission-critical flow control solutions for energy and process industries that enable efficient and sustainable operations. Our products include mechanical seals and systems, couplings, filtration systems, and predictive digital monitoring technologies.\nWe have a global network of more than 200 sites in over 50 countries and employ more than 6,000 people worldwide. We partner with our customers to help them keep their operations safe, reduce downtime, improve efficiency, and meet the latest environmental standards.\nJohn Crane is part of Smiths Group. For over 170 years, Smiths has been pioneering progress by engineering for a better future. We serve millions of people every year, helping to create a safer, more efficient, productive, and better-connected world across four global markets: energy, security & defence, space & aerospace, and general industrial. Listed on the London Stock Exchange, Smiths employs approximately 16,000 colleagues in over 50 countries.\n To provide technical support, training, governance, certification and capability development to our Channel Partners across MEA region ensuring alignment with John Crane standards while protecting our Intellectual property.\nAct as the primary technical focal point for all certified Channel Partners within the assigned region.\nProvide technical support related to repair activities, refurbishment processes, assembly procedures, testing requirements, and service execution.\nReview and support technical requests from Channel Partners within approved authorization limits.\nCoordinate technical escalations between Channel Partners and John Crane Engineering, Product Management, and Service Operations teams.\nDeliver and coordinate technical training programs for Channel Partner personnel.\nSupport certification and recertification of Channel Partner technicians and engineers.\nEvaluate technical competence and readiness of Channel Partner personnel.\nPerform technical assessments and audits of Channel Partner facilities.\nVerify compliance with approved Service Operations standards, SOPs, and quality requirements.\nSupport onboarding of new Channel Partners and certification programs.\nParticipate in capability assessments and authorization reviews of Channel Partner Service Centers.\nSupport repair troubleshooting activities and resolution of complex technical issues.\nProvide guidance on component inspection, repairability assessments, assembly requirements, testing methods, and reporting standards.\nSupport implementation of new service technologies, repair methodologies, and global standards.\nEnsure proper control and distribution of technical documentation provided to Channel Partners.\nMaintain records of technical support provided, decisions made, training completed, and certifications issued.\nIdentify recurring technical issues and recommend corrective actions and improvement opportunities.\nSupport Root Cause Analysis investigations involving Channel Partner activities.\nCollaborate with regional Service Operations teams to improve Channel Partner performance and capability.\n8+ years experience in Service Operations, Field Service, Repair Operations, Engineering, or Reliability.\nKnowledge of John Crane products and services strongly preferred.\nStrong knowledge of mechanical seals, sealing systems, rotating equipment, and associated repair methodologies.\nDeep understanding of repair, inspection, assembly, testing, and certification processes.\nExperience supporting service centers, distributors, agents, or channel partners.\nStrong troubleshooting and technical problem-solving capabilities.\nExperience in Root Cause Analysis methodologies.\nExperience conducting technical audits and assessments.\nAbility to deliver technical training and mentor personnel.\nStrong communication and stakeholder management skills.\nExperience working across multiple countries and cultures.\nEngineering Degree or equivalent technical qualification.\nFluent English required. Arabic, French and/or Russian is an advantage\n With colleagues stretching across the globe, we are proud of our diversity. To foster inclusivity, we run employee resource groups (ERGs) to provide a safe space for employees to connect and support each other. Our cross-business ERGs include Veterans, Pride Network, Black Employee Network, Women@Work Network, and Neurodiversity.\nAcross our company, we recognize excellence, culminating in the Smiths Excellence Awards, our annual celebration of the most extraordinary activities, people, and projects that best showcase our strengths and help drive our business forward. We announce these on our annual Smiths Day, a global celebration of Smiths around our network.\nJoin us for a great career with competitive compensation and benefits, while helping engineer a better future.\nWe believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.\nAt no time during the hiring process will Smiths Group, nor any of our recruitment partners ever request payment to enable participation - including, but not limited to, interviews or testing. Avoid fraudulent requests by applying jobs directly through our career’s website (Careers - Smiths Group plc)","description_format":"text","description_chars":5625,"description_truncated":false,"requirements":{"experience_years_min":8,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Mechanical Components & Fasteners","Passive Components & Connectors","Homeland Security"],"lifecycle":[{"event":"open","at":"2026-10-07T05:43:04Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.626,"p_room":1,"age_days":5,"expected_fill_days":26,"reasons":["conf:3","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-10-12T06:55:09Z"},"pay":null,"html_url":"https://alion.io/job/smiths-group-technical-channel-partner-engineer-3","json_url":"https://alion.io/job/smiths-group-technical-channel-partner-engineer-3.json","meta":{"generated_at":"2026-10-12T19:19:23Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":31313,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":5486},"rest":"https://alion.io/mcp/rest/get_company?id=5486"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsmiths-group-technical-channel-partner-engineer-3"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsmiths-group-technical-channel-partner-engineer-3"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsmiths-group-technical-channel-partner-engineer-3"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/smiths-group-technical-channel-partner-engineer-3\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsmiths-group-technical-channel-partner-engineer-3"}]}