{"id":3770956,"url":"https://alion.io/job/smokeball-it-support-specialist","title":"IT Support Specialist","company":{"id":58812,"name":"Smokeball","domain":"smokeball.com","url":"https://alion.io/company/smokeball","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Rippling","truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Chicago, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":60000,"max":70000,"currency":"USD","period":"year","gross":null,"usd_annual":70000},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"SharePoint","optional":false},{"name":"Slack","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-11-04T20:49:39Z","employer_posted_date":"2026-11-04","last_verified_at":"2026-11-05T07:24:13Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"About Smokeball\nSmokeball is powering people-law. Our legal practice management software lightens the administrative burden, so legal professionals have more time to serve the people who need them most. With automatic time tracking, tailored workflows, and rapid innovation through AI, Smokeball is the industry standard in people-law.\nWith offices across Australia, the US, and the UK, we're united by a clear purpose and that purpose has shaped a culture worth being part of.\nAbout the role\nWe’re on the hunt for a full-time IT Support Specialist based in our Chicago office to help keep our people connected, our technology running smoothly, and those pesky IT issues under control! While your working hours and role are based in Chicago, you’ll share the workload with our global IT team to provide IT support to colleagues around the world. You’ll report directly to the Head of IT.\nIf you love solving problems, enjoy getting your hands on different technologies, and are the go-to person when something stops working, we want to hear from you!\nYou will bring experience in IT support, desktop and network troubleshooting, along with a proactive, can-do attitude. We're looking for someone who is curious, collaborative, loves a challenge and is always keen to learn something new.\nNo two days will look quite the same, so if you thrive in a fast-paced environment and love helping people, you’ll fit right in!\nThis is a hybrid role based in our office in Chicago, IL. This role requires a minimum of 3 days per week in the office.\nPrimary responsibilities\nProvide direct IT support to Chicago staff and, as part of the global IT team, to Smokeball colleagues worldwide in a professional and approachable manner.\nProvide technical support on hardware, software and network-related issues in person and via phone, email and remote support tools.\nIdentify, categorize, prioritize, diagnose and resolve service incidents and requests, including software, hardware, Microsoft 365, printers, SharePoint, and standard business applications such as Zoom and Slack.\nSupport users with Windows 11, Microsoft 365 services, desktop applications, and macOS devices.\nSet up, configure and maintain new desktops, laptops and peripherals for staff, ensuring timely onboarding of new employees.\nManage user accounts, permissions and security protocols for systems and applications.\nTroubleshoot network and server issues, assist with basic network administration and carry out regular maintenance as required.\nCreate and deploy new software installations, system updates and software deployments.\nSet up, maintain and troubleshoot video conferencing software and hardware.\nMaintain an inventory of hardware and software assets.\nProvide training and guidance to end-users on IT-related topics, including best practices for system usage.\nEnsure all IT service requests are resolved within defined service levels and according to their priority, prioritizing workload and managing deadlines.\nEscalate complex issues to higher-level support when necessary.\nDocument all relevant software, hardware and operational procedures.\nShare the workload with the global IT team to provide IT support globally.\nCommunicate updates to the Head of IT and set clear service expectations.\nRequired skills & experience\n1-3 years’ experience in IT support or a similar role, including desktop and network troubleshooting.\nIT certifications or equivalent hands-on experience.\nStrong knowledge of Windows 11, Microsoft 365, IT hardware, software and basic networking.\nExperience administering Microsoft 365, managing devices and packaging applications through Intune, and using remote support tools.\nPrevious customer service experience with excellent communication, professionalism and problem-solving skills.\nStrong organizational skills, attention to detail and the ability to prioritize in a fast-paced environment.\nProactive, solutions-focused attitude with a sense of urgency and a positive, can-do approach.\nAbility to support AV and meeting room setups, software licensing and IT onboarding.\nComfortable following IT processes, security protocols and escalation procedures, with guidance from internal or external IT support.\nPassionate about new technologies and willing to learn.\nCompensation\n$60-70k per year\nWhat's in it for you?\nCompetitive Salary\nWork-Life Balance: 20 vacation days, 3 reboot days, birthday off, volunteer time, and more!\nBenefits: Excellent medical, dental, vision coverage. 401(k) match, & monthly wellness stipend\nParental leave\nOffice lunch and loads of snacks\nAnd of course...the SWAG!\nWant to Know More?\nWhy do we do what we do? Where did the name ‘Smokeball’ come from? What are our values? Learn more here!\n*Smokeball values diversity & inclusion and is proud to be an Equal Employment Opportunity employer. Smokeball considers all individuals seeking employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic.\nIf you’re excited about this role, we encourage you to apply even if your experience doesn’t check every box.","description_format":"text","description_chars":5204,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Parental leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Document Management","Legal Services","Legal Software"],"lifecycle":[{"event":"open","at":"2026-11-04T21:34:51Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 3","filings_12m":3,"filings_prev_12m":3,"green_card_filings_12m":0,"median_offered_wage_usd":82500,"route":null,"cap_exempt":false,"checked_at":"2026-10-29T16:27:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":50,"reasons":["conf:3","win:early","comp:junior"],"computed_at":"2026-11-05T05:54:30Z"},"pay":{"stated_usd_annual":70000,"is_top_pay":true},"html_url":"https://alion.io/job/smokeball-it-support-specialist","json_url":"https://alion.io/job/smokeball-it-support-specialist.json","meta":{"generated_at":"2026-11-05T09:15:44Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":11728,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-06T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":58812},"rest":"https://alion.io/mcp/rest/get_company?id=58812"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsmokeball-it-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsmokeball-it-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsmokeball-it-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/smokeball-it-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsmokeball-it-support-specialist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3770956}},{"tool":"search_jobs","arguments":{"company":"smokeball.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3770956},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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