{"id":3940064,"url":"https://alion.io/job/smollan-bi-operations-manager","title":"BI Operations Manager","company":{"id":3039194,"name":"Smollan","domain":"smollan.com","url":"https://alion.io/company/smollan","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Teamtailor","truth_index":null},"role":"Management","role_family":"Management","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-10-13T08:04:36Z","employer_posted_date":null,"last_verified_at":"2026-10-13T08:04:36Z","board_verified":false,"closed_at":null,"days_open":27,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":27},"description":"Key Responsibilities and Deliverables:\n\nStrategic CoE Alignment & Technology Roadmap Governance\n\n Serve as the primary strategic liaison between the Business Unit and the Smollan Field Intelligence CoE to evaluate, pilot, and scale corporate technical innovations (e.g., automated workforce tools, next-gen systems features).\n\n Ensure that the BU strictly adheres to group-wide data architecture guidelines and platform compliance frameworks while successfully prioritising localised technical enhancements within the global IT backlog. End-to-End Operational Ecosystem & Master Data Stewardship\n\n Govern the overall reliability, system structure integrity, and processing workflows across the BU’s technical engine room - specifically overseeing\n\nMaster Data architectures, Mobility tools (SMART), and Workforce Scheduling platforms.\n\n Accountable for cross-functional data accuracy protocols to ensure that staff-to-store links, secondary master repositories, call cycle structures, and survey logics sync seamlessly without downtime or operational disruption.\n\nHigh-Impact Commercial Insights & Action-Standard Implementation\n\n Direct the analytical strategy for the business unit, transforming unstructured market data into\n\n cohesive, 360-degree performance visibility dashboards for both executive leadership and corporate clients.\n\n Champion the transition from traditional static reporting to active predictive modeling,\n\n highlighting performance anomalies, execution blockages, and commercial opportunities that\n\n drive localised field performance improvements.\n\nCross-Functional Client & Stakeholder Management\n\n Partner closely with the Client Development Lead, BU Operations Directors, and customer stakeholders to interpret complex business requirements and negotiate scalable, data-driven SLAs.\n\n Present high-level data diagnostics, operational audits, and performance narratives directly to client executives to validate execution accuracy and demonstrate continuous business value.\n\nFinancial Management, Team Capability Building & Mentorship\n\n Formulate, track, and manage the annual operational intelligence departmental budget, proactively mitigating expense variances and tracking operational tool costs.\n\n Provide leadership, clear performance targets, and professional mentorship to the tactical team leaders and specialised specialists, systematically upgrading the technical capability and analytical maturity of the team.\n\nRequirements\n\n Minimum Qualifications: Grade 12, Related diploma / degree, Post graduate qualification – BIS/Informatics. MS Office. Knowledge and understanding of SQL and Business systems\n\n Minimum Experience: 6 years’ experience in the FMCG industry within a systems / analytical environment.\n\n 3 years business and project management experience/manufacturing – Operational experience in the Retail Industry advantage\n\n Knowledge, Skills & Abilities: Category brand knowledge\n\n Strong collaboration attitude. Innovative attitude andout-of-the-box thinking\n\n Ability to interpret and translate business requirements\n\n Management and leadership skills\n\n Communication skills\n\n Critical thinking skills\n\n Project Management skills","description_format":"text","description_chars":3179,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Business Development"],"lifecycle":[{"event":"open","at":"2026-11-08T12:23:50Z"}],"visa":[],"liveness":{"score":8,"band":"cold","label":"Long shot","p_open":0.85,"p_active":0.28,"p_room":0.35,"age_days":26,"expected_fill_days":7,"reasons":["seen:26","win:tail"],"computed_at":"2026-11-09T06:03:00Z"},"pay":null,"html_url":"https://alion.io/job/smollan-bi-operations-manager","json_url":"https://alion.io/job/smollan-bi-operations-manager.json","meta":{"generated_at":"2026-11-09T14:25:48Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":19706,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3039194},"rest":"https://alion.io/mcp/rest/get_company?id=3039194"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsmollan-bi-operations-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsmollan-bi-operations-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsmollan-bi-operations-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/smollan-bi-operations-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsmollan-bi-operations-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3940064}},{"tool":"search_jobs","arguments":{"company":"smollan.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3940064},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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