{"id":3826848,"url":"https://alion.io/job/sms-magic-l2-support-engineer-salesforce","title":"L2 Support Engineer (Salesforce)","company":{"id":5175,"name":"SMS-Magic","domain":"sms-magic.com","url":"https://alion.io/company/sms-magic","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Enterprise Apps","role_family":"Enterprise Apps","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Pune, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Amazon CloudWatch","optional":false},{"name":"Amazon EC2","optional":false},{"name":"Amazon S3","optional":false},{"name":"Apex","optional":false},{"name":"Aura Components","optional":false},{"name":"AWS","optional":false},{"name":"Git","optional":false},{"name":"JavaScript","optional":false},{"name":"Queueable Apex","optional":false},{"name":"Rest API","optional":false},{"name":"Visualforce","optional":false}],"status":"live","first_seen_at":"2026-11-05T18:35:25Z","employer_posted_date":null,"last_verified_at":"2026-11-05T18:35:25Z","board_verified":false,"closed_at":null,"days_open":0,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":0},"description":"Job Responsibilities:\nInvestigate and troubleshoot complex customer-reported issues in Salesforce production environments.\nPerform root cause analysis (RCA) by analyzing debug logs, Apex execution, Flow behavior, platform events, SOQL queries, and Lightning components.\nRead and understand Apex code, Triggers, Batch Apex, Queueables, Scheduled Jobs, and Flows to identify functional or technical issues.\nReproduce customer issues in internal environments and validate potential fixes.\nWork closely with Product Engineering to escalate product defects and provide detailed technical analysis.\nCollaborate with QA teams to verify fixes and ensure product quality before deployment.\nParticipate in patch releases by validating fixes, monitoring deployments, and supporting post-release verification.\nDebug issues involving Salesforce security model, sharing, profiles, permission sets, field-level security, and object permissions.\nInvestigate integration issues involving REST APIs, Callouts, Named Credentials, Remote Site Settings, OAuth, and external systems.\nAnalyze governor limit exceptions, asynchronous processing, performance bottlenecks, and data integrity issues.\nPrepare clear technical documentation, RCA reports, and knowledge base articles for recurring issues.\nWork directly with customers and internal stakeholders during troubleshooting sessions and technical calls.\nCoordinate with Salesforce Support for platform-related issues when required.\n\nSoft Skills:\nExcellent analytical and problem-solving skills.\nStrong debugging and logical reasoning abilities.\nAbility to communicate technical concepts clearly to both technical and non-technical stakeholders.\nCustomer-first mindset with strong ownership of issues.\nAbility to work effectively in a fast-paced product environment.\nStrong collaboration skills with Engineering, QA, Product Management, and Customer Success teams.\n\nSalesforce Development:\nStrong understanding of Apex, Triggers, SOQL, SOSL, Batch Apex, Queueable Apex, Future Methods, and Scheduled Apex.\nGood understanding of Lightning Experience, Aura Components, and Visualforce.\nExperience working with Salesforce Flows.\nUnderstanding of Salesforce governor limits and performance optimization.\n\nSalesforce Administration:\nSecurity Model (Profiles, Permission Sets, Sharing Rules, Roles, FLS, CRUD)\nValidation Rules\nProcess Automation\nCustom Metadata Types and Custom Settings\n\nDebugging & Troubleshooting:\nStrong ability to analyze Debug Logs.\nRoot Cause Analysis (RCA) skills.\nAbility to trace transactions across multiple automation layers (Triggers, Flows, Validation Rules, Process Builder, Apex).\nExperience troubleshooting asynchronous jobs and platform events.\nAbility to identify whether an issue is due to product code, customer configuration, or Salesforce platform limitations.\n\nIntegrations:\nREST APIs\nWeb Services\nHTTP Callouts\nOAuth Authentication\n\nRelease & Quality:\nExperience supporting production deployments and patch releases.\nUnderstanding of SDLC and release management.\nFamiliarity with Git-based version control.\nExperience validating bug fixes before release.\n\nKey Skill Sets Include:\nSalesforce Admin, Apex, Aura Framework/LWC, HTML, CSS, and JavaScript.\nExperience with AWS services (EC2, S3, RDS, CloudWatch).\nProficiency in reading logs, querying databases, and understanding REST APIs.\nReady to learn cross-functional technology.\nGood team player and contributor.\nVery good coordination, planning, and management skills.\nStrong debugging skills.\nGood communication - written and verbal.\nProblem-solving skills.\nSkills\nApex, REST API, REST APIs, Salesforce","description_format":"text","description_chars":3620,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Marketing & Sales AI"],"lifecycle":[{"event":"open","at":"2026-11-05T18:35:25Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring 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