{"id":3104748,"url":"https://alion.io/job/sms-magic-onboarding-implementation-manager","title":"Onboarding & Implementation Manager","company":{"id":5175,"name":"SMS-Magic","domain":"sms-magic.com","url":"https://alion.io/company/sms-magic","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Solutions","role_family":"Solutions","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Pune, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":18000,"max_usd":40000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":15},"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":true}],"status":"live","first_seen_at":"2026-10-22T18:35:15Z","employer_posted_date":null,"last_verified_at":"2026-10-22T18:35:15Z","board_verified":false,"closed_at":null,"days_open":15,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":15},"description":"This is a leadership role responsible for managing enterprise SaaS customer onboarding and implementation projects across the US and EMEA regions. The person will lead an implementation team, ensure smooth project delivery, manage customer escalations, and work closely with sales, customer success, product, engineering, and support teams to deliver successful implementations.\n\nResponsibilities: \nLead end-to-end customer onboarding and implementation delivery.\nManage implementation planning, execution, and customer go-live.\nHandle critical customer escalations and ensure timely resolution.\nLead and mentor onboarding specialists and business analysts.\nConduct delivery reviews and strategic planning sessions.\nStandardize implementation processes, SOPs, and playbooks.\nTrack delivery KPIs such as on-time implementations, project cycle time, customer escalations, rework percentage, and engineering effort.\nPartner with product teams by sharing customer feedback and influencing product improvements.\nDrive continuous process improvements to improve customer experience.\n\nRequirements: \n8-12 years in Customer Implementation, Professional Services, Technical Delivery, or Customer Onboarding.\nAt least 3 years managing implementation/onboarding teams.\nStrong enterprise SaaS implementation experience.\nHands-on knowledge of Salesforce Sales Cloud, Salesforce Service Cloud, and Salesforce Marketing Cloud.\nExperience handling enterprise customers and executive stakeholders.\nStrong cross-functional collaboration with Engineering, Product, Sales, Customer Success, and Support.\nExcellent communication and leadership skills.\nComfortable working US business hours.\n\nPreferred Skills: \nSalesforce Certifications.\nExperience with conversational AI, chatbots, voice bots, or contact center platforms.\nJira and Agile methodologies.\nAPIs and enterprise integrations.\nDomain experience in healthcare, education, financial services, or mortgages.\n\nLook for candidates who have: \nLed enterprise SaaS implementation or professional services teams.\nManaged customer onboarding across global markets (US/EMEA).\nStrong Salesforce implementation experience.\nExperience managing enterprise customer escalations.\nTeam leadership experience with cross-functional stakeholder management.\nExposure to AI, automation, and enterprise integrations.\nSkills\nenterprise saas, implementation, marketing cloud, onboarding, professional services, saas, sales cloud, salesforce, service cloud, technical delivery","description_format":"text","description_chars":2489,"description_truncated":false,"requirements":{"experience_years_min":8,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Marketing & Sales AI"],"lifecycle":[{"event":"open","at":"2026-10-22T18:35:15Z"}],"visa":[],"liveness":{"score":66,"band":"ok","label":"Likely open","p_open":0.85,"p_active":0.861,"p_room":0.9,"age_days":15,"expected_fill_days":29,"reasons":["seen:15","velocity","win:mid"],"computed_at":"2026-11-07T05:47:08Z"},"pay":null,"html_url":"https://alion.io/job/sms-magic-onboarding-implementation-manager","json_url":"https://alion.io/job/sms-magic-onboarding-implementation-manager.json","meta":{"generated_at":"2026-11-07T09:25:46Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":7317,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-08T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":5175},"rest":"https://alion.io/mcp/rest/get_company?id=5175"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsms-magic-onboarding-implementation-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsms-magic-onboarding-implementation-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsms-magic-onboarding-implementation-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/sms-magic-onboarding-implementation-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsms-magic-onboarding-implementation-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3104748}},{"tool":"search_jobs","arguments":{"company":"sms-magic.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3104748},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}