{"id":3990033,"url":"https://alion.io/job/smt-field-service-engineer-hs2-2","title":"Field Service Engineer (HS2)","company":{"id":2279097,"name":"SMT","domain":"smt.network","url":"https://alion.io/company/smt-network","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":23,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":28,"computed_at":"2026-11-10T06:52:35Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Birmingham, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-09T23:05:47Z","employer_posted_date":"2026-11-09","last_verified_at":"2026-11-10T16:11:46Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"SMT is a leading full-service distribution company specializing in machinery and trucks. Our focus is on providing equipment for the construction, material handling, recycling, and transport industry. Launched in 2010, we have already obtained a significant heritage that dates back to 1946. Our mix of agility and international experience gives us the advantage of a synergetic environment. We are active in large parts of Africa, Belgium & Luxembourg, Great Britain, the Netherlands, and in US.\nJob Title: Field Service Engineer\nLocation: Brownhills (covering HS2 - Birmingham area)\nContract: Full-time, permanent\nWe are looking for a Field Service Engineer to be based from our Brownhills depot, supporting the High Speed Rail (HS2) project across the Birmingham area. This is a key role focused on delivering a first-class service to both internal and external customers, while actively identifying opportunities to maximise service revenue and promote our aftermarket solutions.\nKey Responsibilities\nService, maintain, and repair Volvo construction equipment and related machinery\nDiagnose mechanical faults using technical expertise and diagnostic equipment, providing clear advice to customers\nWork in a commercially focused way, identifying and discussing additional revenue opportunities with customers, Customer Support Representatives, and your Line Manager\nCarry out work in line with quotations and time guides, flagging any additional work requirements\nEnsure all software updates are installed as new releases become available\nComplete all tablet inputs, job reports, and timesheets in real time with accurate detail\nOrder and manage parts efficiently, ensuring returns are clean and completed promptly\nSupport business needs through overtime and call-out participation where required\nAttend product and systems training to maintain and develop technical knowledge\nAbout You\nNVQ Level 3 / City & Guilds in Plant Maintenance, HGV, Agricultural Engineering, or similar\nStrong experience working on heavy plant equipment, including diesel engines, hydraulics, transmissions, and electrics\nAdvanced diagnostic and fault-finding skills, with a strong understanding of hydraulics, electrics, and EATS systems\nConfident communicator when dealing with customers, colleagues, and management\nCommercial awareness with a focus on cost control and profitability\nStrong problem-solving ability with high attention to detail\nIT literate, confident using systems and completing digital job records\nReliable, conscientious, and professional in all aspects of work\nAble to interpret technical manuals and documentation\nDesirable:\nWelding and fabrication experience\nWhat’s in it for you?\nAlongside a competitive salary, we offer a comprehensive benefits package designed to support your health, wellbeing, and financial security.\nTaking Care of You\nHealth Cash Plan (including prescriptions, dental, optical, physio and more)\nFree Physio Access (remote support)\n24/7 Private GP Service\nAdditional health and wellbeing support\nLife Outside of Work\nEnhanced Sick Pay\nEnhanced Family Leave (maternity, paternity, adoption)\nIVF Support\nRetirement Support including phased retirement options\nFinancial Extras\nCompany pension with up to 5% matched contribution\nCar leasing schemes (Tusker / Octopus)\nCycle to Work scheme\nRetail discounts platform\nFeeling Part of the Team\nRefer-a-friend bonus\nLong service awards from 3 years\nPaid volunteering day\nChristmas shutdown (included in holiday allowance)\nEmployee Council, Social Committee, and recognition through our Caring, Daring, Sharing awards\nWe will be interviewing on an ongoing basis for this role, so early applications are strongly encouraged.\nOur values\nOur way of working as a professional community, can be best described as Caring, Daring and Sharing. Caring because we are service-minded, and we always like to go the extra mile for our customers and give our people the attention and care they deserve. Daring because we are innovative in our business, constantly looking for smart improvement. And finally Sharing because we realize we’re doing this together; with our clients, with a great team of skilled specialists, excellent manufacturers and reliable suppliers. These values create an engaging environment for passionate people who like to work in a place with purpose.\nSMT does not accept unsolicited CVs or applications from headhunters, recruitment agencies, selection agencies, or any other third party, unless prior written consent has been given by SMT. These parties are not permitted to submit CVs or applications to SMT or its employees in any form, including, but not limited to, email, social media or online platforms, whether directly or indirectly.\nAny CVs or applications submitted in breach of this policy will be treated as unsolicited and will not create any obligation for SMT. SMT will not acknowledge or accept any claim for compensation, costs or fees arising from such submissions. SMT also expressly reserves the right to contact any candidates directly, without this creating any obligation towards the party that submitted their details","description_format":"text","description_chars":5122,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Parental leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Industrial Machinery"],"lifecycle":[{"event":"open","at":"2026-11-09T23:05:47Z"}],"visa":[],"liveness":{"score":60,"band":"ok","label":"Likely open","p_open":1,"p_active":0.602,"p_room":1,"age_days":0,"expected_fill_days":28,"reasons":["conf:1","stale_co","win:early"],"computed_at":"2026-11-10T06:52:35Z"},"pay":null,"html_url":"https://alion.io/job/smt-field-service-engineer-hs2-2","json_url":"https://alion.io/job/smt-field-service-engineer-hs2-2.json","meta":{"generated_at":"2026-11-10T17:43:51Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6777,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2279097},"rest":"https://alion.io/mcp/rest/get_company?id=2279097"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsmt-field-service-engineer-hs2-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsmt-field-service-engineer-hs2-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsmt-field-service-engineer-hs2-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/smt-field-service-engineer-hs2-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsmt-field-service-engineer-hs2-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3990033}},{"tool":"search_jobs","arguments":{"company":"smt.network","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3990033},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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