{"id":1706376,"url":"https://alion.io/job/smtc-sr-program-manager","title":"Sr Program Manager","company":{"id":3859379,"name":"SMTC","domain":"smtc.com","url":"https://alion.io/company/smtc-com","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"ADP","truth_index":null},"role":"Management","role_family":"Management","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"inferred_payroll_markers","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":100000,"max":140000,"currency":"USD","period":"year","gross":null,"usd_annual":140000},"salary_estimate":null,"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-08-31T12:55:00Z","employer_posted_date":"2026-08-31","last_verified_at":"2026-10-06T01:05:05Z","board_verified":true,"closed_at":null,"days_open":35,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":35},"description":"We are hiring now for a Program Manager!\n\nSMTC Corporation was founded in 1985. SMTC is a mid-size provider of end-to-end electronics manufacturing services (EMS) including PCBA production, systems integration and comprehensive testing services, enclosure fabrication, as well as product design, sustaining engineering and supply chain management services. SMTC has facilities in the United States, Mexico, China and Canada. Services extend over the entire electronic product life cycle from the development and introduction of new products through to the growth, maturity and end-of-life phases.\nBenefits Highlights:\n*401K with company match\n*PTO, Paid Holidays\n*Tuition Reimbursement\n*Medical HRA Plan\n*Short term/Long term Disability Insurance, etc.\nSummary:\nThe Senior Program Manager is responsible for leading the strategic execution of complex customer programs while serving as the primary business relationship manager for key customer accounts. This role provides leadership across the entire product lifecycle by managing customer expectations, driving operational performance, mitigating business risks, and leading cross-functional teams to achieve customer, operational, and financial objectives.\nWorking closely with Engineering, Supply Chain, Manufacturing, Quality, Finance, Sales, and executive leadership, the Senior Program Manager develops long-term customer partnerships, leads strategic initiatives, supports business growth, and ensures program success through effective communication, proactive leadership, and operational excellence within a high-reliability electronics manufacturing environment.\nEssential Functions:\nServe as the primary business relationship manager for strategic customer accounts by developing trusted partnerships and ensuring long-term customer satisfaction and business growth. \nLead complex Customer Focus Teams (CFTs) by aligning cross-functional resources, driving accountability, and ensuring successful execution of customer requirements and business objectives. \nManage multiple or highly complex customer programs throughout the product lifecycle by balancing customer expectations, operational priorities, financial performance, and contractual commitments. \nLead executive-level customer communications, Quarterly Business Reviews (QBRs), and strategic business discussions while presenting program performance, risks, and improvement initiatives. \nCollaborate with Engineering, Supply Chain, Manufacturing, Quality, Finance, and Sales to develop integrated solutions that support customer requirements, operational readiness, and profitable program execution. \nEvaluate program financial performance, including revenue, margins, inventory exposure, liabilities, and operational costs, while identifying opportunities to improve profitability and business performance. \nLead new product introductions (NPI), manufacturing readiness activities, engineering change implementation, and product transitions to ensure successful program launches and sustained operational performance. \nIdentify program risks, customer concerns, supply chain challenges, and operational constraints while leading cross-functional teams to develop proactive mitigation strategies and corrective actions. \nSupport customer growth initiatives by identifying opportunities for additional business, improved service offerings, and operational enhancements that strengthen long-term customer partnerships. \nMentor Program Managers by sharing best practices, providing guidance on customer management, and supporting the development of program management capabilities across the organization. \nLead continuous improvement initiatives that enhance customer satisfaction, operational efficiency, communication, business processes, and program performance. \nEnsure compliance with contractual obligations, customer requirements, company policies, and applicable quality management system standards.\nCompetencies:\nStrategic Program Management: Ability to lead complex customer programs while achieving strategic business and operational objectives. \nCustomer Relationship Management: Ability to develop trusted customer partnerships that drive long-term business success. \nExecutive Customer Engagement: Ability to effectively influence executive-level customer stakeholders through strategic communication and business leadership. \n Customer Focus Team (CFT) Leadership: Ability to lead cross-functional teams that achieve customer commitments and business objectives. \nFinancial Acumen: Ability to evaluate program financial performance and identify opportunities to improve profitability and business results. \nContract Management: Ability to interpret contractual requirements and ensure compliance with customer commitments. \nRisk Management: Ability to proactively identify business risks and implement effective mitigation strategies. \n New Product Introduction (NPI): Ability to lead new product introductions, manufacturing readiness, and product transitions. \nManufacturing Knowledge: Advanced understanding of manufacturing operations, supply chain processes, and operational execution. \nChange Management: Ability to lead organizational and customer-driven changes while maintaining operational continuity. \nCross-Functional Leadership: Ability to influence cross-functional organizations and drive alignment toward strategic objectives. \nNegotiation: Ability to negotiate customer requirements, business priorities, and mutually beneficial solutions. \nContinuous Improvement: Ability to lead initiatives that improve customer satisfaction, operational performance, and business processes. \nStrategic Decision Making: Ability to analyze complex business information and make informed decisions that support organizational objectives. \nMentorship: Ability to coach and develop Program Managers while promoting knowledge sharing and professional growth. \nExecutive Communication: Ability to communicate effectively with executive leadership, customers, and key stakeholders.\nQualifications:\n Education:Master's degree in Business Administration (MBA), Engineering, or a related discipline preferred.\n\n Certifications:Project Management Professional (PMP) \nCertified Associate in Project Management (CAPM) \nLean Six Sigma Green Belt \nAPICS/ASCM Certified Supply Chain Professional (CSCP)\n\nExperience:\nMinimum of eight (8) years of progressive experience in program management, project management, operations, engineering, supply chain, or customer account management within a manufacturing environment. \nElectronics Manufacturing Services (EMS) experience strongly preferred. \nDemonstrated experience managing strategic customer accounts, complex manufacturing programs, and cross-functional business initiatives. \nExperience leading executive customer meetings, Quarterly Business Reviews (QBRs), and contract performance discussions. \nStrong understanding of manufacturing operations, supply chain management, quality systems, engineering change processes, and financial performance metrics. \nExperience utilizing ERP/MRP systems to support customer programs and operational execution. \nDemonstrated ability to mentor team members, influence cross-functional organizations, and drive business improvements. \nExcellent analytical, organizational, negotiation, presentation, and communication skills. \nAdvanced proficiency with Microsoft Office applications, including Excel, PowerPoint, and Outlook.\nPhysical Requirements:\nAbility to sit for extended periods while performing computer-based work. \nAbility to use a computer, keyboard, mouse, telephone, and other office equipment for prolonged periods. \nAbility to communicate effectively in person, by telephone, and through electronic communication methods. \nAbility to occasionally stand, walk, bend, reach, and lift office materials up to 25 pounds. \nAbility to visually review documents, reports, spreadsheets, and computer displays with or without corrective lenses. \nAbility to move throughout office and production areas as business needs require. \nMental Requirements:\nThe employee is required to exercise sound judgment, analytical thinking, and problem-solving skills in a professional business environment.\nThe role requires the ability to prioritize multiple responsibilities, manage competing deadlines, interpret and analyze information, and make decisions consistent with organizational objectives.\nEmployees must effectively communicate with internal and external stakeholders, maintain confidentiality where appropriate, and adapt to changing business needs.\nThe position requires sustained concentration, attention to detail, and the ability to work independently while maintaining productivity and accuracy.\nWork Environment:\nWork is performed in a combination of professional office, electronics manufacturing, remote, and travel-based environments. Responsibilities may require regular interaction with production areas, exposing employees to moderate noise levels, fluctuating temperatures, production equipment, soldering operations, automated machinery, and general manufacturing activity. Duties may involve extended periods of sitting, standing, walking, bending, computer-based work, and occasional lifting or movement of materials consistent with job responsibilities. Employees entering production or controlled areas are required to follow all environmental, safety, ESD, quality, and equipment-handling procedures, including the use of SMTC-provided ESD-safe items where applicable. The role also requires travel between company locations, customer sites, or other business-related destinations as needed, as well as the ability to maintain a safe and secure remote workspace with reliable internet access when working remotely. Employees must remain attentive and compliant with all operational, safety, quality, confidentiality, and company policy requirements across all work environments. \nTravel: 11-25% of the time based on business needs.\nPlease note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.\nSMTC is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, disability, veteran status, genetic information or other protected status. \nIf you require assistance completing this application due to a disability, please contact Human Resources to ask for an accommodation or an alternative application process.","description_format":"text","description_chars":10658,"description_truncated":false,"requirements":{"experience_years_min":8,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"master","optional":true},"security_clearance":false,"languages":[]},"benefits":["401k plan"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Electronics Manufacturing"],"lifecycle":[{"event":"open","at":"2026-10-02T15:02:06Z"}],"visa":[],"liveness":{"score":62,"band":"ok","label":"Likely open","p_open":1,"p_active":0.829,"p_room":0.75,"age_days":34,"expected_fill_days":39,"reasons":["conf:2","win:late"],"computed_at":"2026-10-05T05:45:15Z"},"pay":{"stated_usd_annual":140000,"is_top_pay":false},"html_url":"https://alion.io/job/smtc-sr-program-manager","json_url":"https://alion.io/job/smtc-sr-program-manager.json","meta":{"generated_at":"2026-10-06T01:40:11Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":2370,"day_limit":5000,"remaining_today":2630,"minute_limit":60,"resets_at":"2026-10-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3859379},"rest":"https://alion.io/mcp/rest/get_company?id=3859379"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsmtc-sr-program-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsmtc-sr-program-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsmtc-sr-program-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/smtc-sr-program-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsmtc-sr-program-manager"}]}