{"id":1706430,"url":"https://alion.io/job/snap-on-inc-customer-care-representative","title":"Customer Care Representative","company":{"id":1808866,"name":"Snap-on","domain":"snapon.com","url":"https://alion.io/company/snapon-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Crystal Lake, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":20,"max":null,"currency":"USD","period":"hour","gross":null,"usd_annual":40000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-02T15:02:34Z","employer_posted_date":"2026-10-02","last_verified_at":"2026-10-12T19:46:54Z","board_verified":true,"closed_at":null,"days_open":10,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":10},"description":"Overview\nAre you looking to start your career with a great company? Do you enjoy solving problems and talking with customers? A Customer Service Role at Snap-on could be for you! Snap-on’s Customer Care Center is currently hiring in-office CSRs to support our franchise network. Our Customer Care Center is a fun, friendly, fast-paced environment where our team provides a World Class Customer Experience via Phone, Email, and Text Message. We offer competitive pay, full benefits, and a great work/life balance. We are currently looking to fill positions in our Crystal Lake Contact Center (this is not a fully remote role; you must be local). Shift time will be 11:00 am to 7:30 pm Monday through Friday.\nBenefits and Perks\n$20.50/hour\nOpportunity to earn Sales Bonus ($200-$750) each month\nHybrid Work From Home program (up to 10 days each month based on metric performance)\nStart with 13 paid vacation days and 1 week paid sick time (accrued based on hire date)\nEmployee Assistance Program\nFull medical with options for Dental and Vision\n401k with company match\nEmployee Stock Purchase Program\nEmployee Purchase Program\nPension\nAbility to bid on other shifts based on job performance\nAnnual raises and bonuses (dependent on profitability of the business)\nResponsibilities\nReceive and resolve customer interactions.\nExpedite orders through production plants, vendors and distribution centers.\nProvide technical product, statement and order management support.\nAdd value by offering promotional products on every call.\nProvide Sales Support to customers.\nLeverage continuous improvement tools to identify and implement process opportunities to enhance service and/or improve franchisee productivity.\nRespond to customer requests for quotes and product information.\nWork to resolve customer service issues.\nProcess customer orders into ERP system.\nGenerate, update and close customer notes in CRM database.\nQualifications\n2 years of customer service experience, call center environment preferred\nHigh school diploma or equivalent. \nMulti-task with accuracy and promptness in a busy call center environment.\nAbility to consistently maintain a professional and positive attitude when dealing with customers and franchisees.\nProficient data entry skills.\nComputer skills: basic knowledge of Microsoft Office.\nAbility to interface cooperatively with the customer service team and all related departments.\nAbility to remain calm under pressure and work in stressful situations in order to promote good customer relations both within and outside the company.\nSnap-on is a government contractor covered by the Federal Drug-Free Workplace Act. As such, all applicants who receive an offer of employment will be required to pass a drug screen and background check post offer.\n Snap-on is an Equal Opportunity Employer, Minority/Female/Disabled/Veteran","description_format":"text","description_chars":2843,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[]},"benefits":["401k plan","Hybrid work"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Corporate Training","Health & Medical Electronics"],"lifecycle":[{"event":"open","at":"2026-10-02T15:02:34Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"green card filings: 1","filings_12m":0,"filings_prev_12m":5,"green_card_filings_12m":1,"median_offered_wage_usd":147500,"route":null,"cap_exempt":false,"checked_at":"2026-10-03T21:08:04+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":26,"band":"fade","label":"Fading","p_open":1,"p_active":0.479,"p_room":0.55,"age_days":9,"expected_fill_days":7,"reasons":["conf:3","velocity","win:tail","comp:junior,brand"],"computed_at":"2026-10-12T06:55:09Z"},"pay":{"stated_usd_annual":40000,"is_top_pay":false},"html_url":"https://alion.io/job/snap-on-inc-customer-care-representative","json_url":"https://alion.io/job/snap-on-inc-customer-care-representative.json","meta":{"generated_at":"2026-10-12T22:12:25Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":36382,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1808866},"rest":"https://alion.io/mcp/rest/get_company?id=1808866"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsnap-on-inc-customer-care-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsnap-on-inc-customer-care-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsnap-on-inc-customer-care-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/snap-on-inc-customer-care-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsnap-on-inc-customer-care-representative"}]}