{"id":1706432,"url":"https://alion.io/job/snap-on-inc-customer-service-representative","title":"Customer Service Representative","company":{"id":1808866,"name":"Snap-on","domain":"snapon.com","url":"https://alion.io/company/snapon-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Kenosha, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":27000,"max_usd":52000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1114},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-02T15:02:34Z","employer_posted_date":"2026-10-02","last_verified_at":"2026-10-16T02:12:25Z","board_verified":true,"closed_at":null,"days_open":13,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":13},"description":"Overview\nCustomer service representatives interface directly with customers, assisting them with product information, selection and order processing. This activity is conducted in a professional and friendly manner, requiring the ability to remain calm in a fast paced environment while managing the customer expectations and making on-the-spot decisions. Additionally, work with suppliers to place orders and follow-up with deliveries. Beyond customer service, the position includes broad responsibility for basic account procedures and supporting various telephone campaigns.\nResponsibilities\nReceive incoming phone calls, faxes and internet orders from customers and enter into order entry system.*\nReceive and respond to customer requests for product information, product availability, pricing, order status, track shipments, billing questions, return goods (RGA), loaner tools, program recommended products, etc.*\nMaintain an excellent understanding of the various program product offerings and suppliers. *\nPresent customer with new program offerings, websites and promotions offered by SBS. *\nIssue purchase orders to meet all customer orders as needed.*\nInteract with authorized suppliers when technical data or answers are needed for customer. *\nSupport outgoing telemarketing campaigns as needed. *\nDrive cross-training to support all programs effectively. *\nCommunicate clearly with customers while remaining sensitive to the ongoing conversations in the call center. *\nQualifications\nJob Qualifications\nMust possess excellent communication skills\nHave the ability to consistently maintain a professional and positive attitude when dealing with customers\nMulti-task with accuracy and promptness in a busy call center environment\nComputer skills: basic knowledge of Microsoft Office\nCall center customer service experience\nProduct knowledge or aptitude for technical automotive applications of tools and equipment\nAbility to interface cooperatively with the customer service team and all related departments.\nAssociate degree, equivalent or two years related experience\nPosition Competencies\nProficient data entry\nGood communication skills\nMicrosoft Office - basic understanding\nUnderstanding of basic accounting procedures\nEssential FunctionsDuties and responsibilities noted with an asterisks(*) are considered to be essential functions of the position.\nThis job description is not intended, and should not be construed, to be an all-inclusive list of all responsibilities, skills, efforts, or working conditions as associated with a job. While this job description is intended to be an accurate reflection of the job requirements, management reserves the right to modify, add or remove duties from particular jobs and to assign other duties as necessary.\nSnap-on Incorporated is a leading global innovator, manufacturer and marketer of tools, diagnostics, equipment, software and service solutions for professional users. Products and services include hand and power tools, tool storage, diagnostics software, information and management systems, shop equipment and other solutions for vehicle dealerships and repair centers, as well as customers in industry, government, agriculture, aviation and natural resources. Products and services are sold through the company's franchisee, company-direct, distributor and Internet channels. Founded in 1920, Snap-on is a $2.8 billion, S&P 500 Company headquartered in Kenosha, Wisconsin.\nSnap-on is an Equal Opportunity Employer, Minority/Female/Disabled/Veteran\nIf you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to David Perry II, HR, Safety & Facilities Mgr., Phone: 262-656-4774 email: ","description_format":"text","description_chars":3833,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"associate","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Corporate Training","Health & Medical Electronics"],"lifecycle":[{"event":"open","at":"2026-10-02T15:02:34Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"green card filings: 1","filings_12m":0,"filings_prev_12m":5,"green_card_filings_12m":1,"median_offered_wage_usd":147500,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":17,"band":"cold","label":"Long shot","p_open":1,"p_active":0.375,"p_room":0.45,"age_days":13,"expected_fill_days":7,"reasons":["conf:3","velocity","win:tail","comp:junior,brand"],"computed_at":"2026-10-16T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/snap-on-inc-customer-service-representative","json_url":"https://alion.io/job/snap-on-inc-customer-service-representative.json","meta":{"generated_at":"2026-10-16T06:10:49Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3587,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-17T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1808866},"rest":"https://alion.io/mcp/rest/get_company?id=1808866"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsnap-on-inc-customer-service-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsnap-on-inc-customer-service-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsnap-on-inc-customer-service-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/snap-on-inc-customer-service-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsnap-on-inc-customer-service-representative"}]}