{"id":1706534,"url":"https://alion.io/job/snap-on-inc-product-specialist-technical-support","title":"Product Specialist - Technical Support","company":{"id":1808866,"name":"Snap-on","domain":"snapon.com","url":"https://alion.io/company/snapon-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Dallas, United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":37000,"max_usd":69000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":80},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-02T15:02:34Z","employer_posted_date":"2026-10-02","last_verified_at":"2026-10-18T19:53:10Z","board_verified":true,"closed_at":null,"days_open":16,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":16},"description":"Overview\nWho we are:\nPeople know Snap-on for the quality of our products, but we know that it is the passion and character of our people that make our company a global leader. With our diverse talents and deep pride in the Snap-on family of brands, we drive innovation and create value. We work hard together. We grow together. We are one Snap-on team.\nProvide installation and technical support for the most complex Snap-on products to internal and external customers including troubleshooting, documentation and training for assigned product line. Remote work in the Dallas, TX area. Travel is about 60-80% of the role.\nResponsibilities\nProvide implementation, customer training, and ongoing troubleshooting and maintenance for Snap-on Tool Control systems.\nMake recommendations to improve and enhance products and work with internal and external sources to resolve problems.\nSupport and install new product implementation by working closely with Engineering and Sales personnel as products are developed and provided to Client.\nDocument incoming calls. Develop and maintain information databases as required and utilize data to prepare for service calls. \nCoordinate service activities on assigned products.\nAct as a resource for others as needed.\nKeep abreast with changing industry standards and emerging technology.\nParticipate in special projects as needed.\nFollow company policies and procedures.\nTravel to customer facilities including overnight domestic travel.\nOther duties as assigned.\nQualifications\nAssociate degree in related field with 1-3 years of experience or equivalent work experience; a Bachelor's degree preferred\n1-5 years of field service or technical support experience\nBasic mechanical ability and basic equipment repair skills\nStrong problem-solving skills with the ability to work independently\nCustomer focused\nAbility to learn a broad range of products across multiple product lines\nComputer skills: Proficiency with Windows operating systems, as well as Office 365, experience in using Service Ticket systems\nAbility to add PCs to a network and troubleshoot basic PC problems\nExcellent communication skills - both verbal and written, including technical writing skills\nPresentation skills with prior training experience\nDemonstrated organizational skills, leadership ability, project coordination capabilities\nDemonstrated ability to work cross-functionally\nMust be able to pass background check to gain access to military and government facilities\n Snap-on is an Equal Opportunity Employer, Minority/Female/Disabled/Veteran\nWe strongly encourage people of color, the LGBTQ+ community, veterans and active-duty military, parents, individuals with disabilities, and individuals from all cultural backgrounds to apply. Snap-on is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices and laws. Snap-on strictly prohibits and does not tolerate, discrimination against applicants, associates, or any other covered persons for any reason including race, ethnicity, religion, color, national origin, sex, age, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law.","description_format":"text","description_chars":3264,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"associate","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Corporate Training","Health & Medical Electronics"],"lifecycle":[{"event":"open","at":"2026-10-02T15:02:34Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"green card filings: 1","filings_12m":0,"filings_prev_12m":5,"green_card_filings_12m":1,"median_offered_wage_usd":147500,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":10,"band":"cold","label":"Long shot","p_open":1,"p_active":0.273,"p_room":0.35,"age_days":14,"expected_fill_days":7,"reasons":["conf:1","velocity","win:tail","comp:junior,brand"],"computed_at":"2026-10-17T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/snap-on-inc-product-specialist-technical-support","json_url":"https://alion.io/job/snap-on-inc-product-specialist-technical-support.json","meta":{"generated_at":"2026-10-18T21:44:29Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":25114,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-19T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1808866},"rest":"https://alion.io/mcp/rest/get_company?id=1808866"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsnap-on-inc-product-specialist-technical-support"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsnap-on-inc-product-specialist-technical-support"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsnap-on-inc-product-specialist-technical-support"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/snap-on-inc-product-specialist-technical-support\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsnap-on-inc-product-specialist-technical-support"}]}