{"id":1706543,"url":"https://alion.io/job/snap-on-inc-service-operations-technical-supervisor","title":"Service Operations & Technical Supervisor","company":{"id":1808866,"name":"Snap-on","domain":"snapon.com","url":"https://alion.io/company/snapon-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["San Jose, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":62000,"max_usd":146000,"period":"year","method":"role_country_seniority_unknown","sample_n":11930},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[],"status":"live","first_seen_at":"2026-10-02T15:02:34Z","employer_posted_date":"2026-10-02","last_verified_at":"2026-10-13T23:40:59Z","board_verified":true,"closed_at":null,"days_open":11,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":11},"description":"Overview\nSee What We’re All About Since 1965, Mountz Inc. has proven its in-depth knowledge of torque solutions by consistently developing, producing, and servicing cutting-edge manufacturing tools. We are known to the manufacturing industry as the nation's premier torque tool specialists. As a company built in the heart of Silicon Valley, we combine a 60-year history of bold thinking and a 100% focus on torque solutions that deliver confidence at every turn. We care about our customers. Our whole-hearted commitment to service and unmatched expertise in torque benefit our customers and the world. We are fulfilling a monumental purpose-forging a safer world through accuracy and precision. Our tools currently reside on the assembly lines of the world's largest manufacturing companies, and we are working towards more!\nOur recent acquisition by Snap-on, Inc, a leading global innovator, manufacturer, and marketer of tools, equipment, diagnostics, repair information and systems solutions provides us with even greater opportunities to realize our vision.\nIf you’re ready to roll up your sleeves, go above and beyond, and put your ambition to work, all while impacting the manufacturing industry, let’s chat - Apply Today!\nResponsibilities\nThe Job at a Glance\nWe are seeking a Service Operations & Technical Supervisor to lead the day-to-day operations of our San Jose Service team while providing technical leadership and support across the broader Service organization.\nThis leadership role is ideal for an experienced service or technical professional who enjoys leading people, solving complex technical problems, improving processes, and developing team capabilities. The position will oversee San Jose technicians and the Service Coordinator while serving as a key technical resource for calibration, repair, field service, measurement processes, and technical quality.\nThis position is based in our San Jose, CA facility.\nCome join a company dedicated to making the world a safer place. We have 60 years of knowledge and a retooled vision that challenges us to put our products on every assembly line of the world’s most well-known manufacturing companies.\nThis is an excellent opportunity to make a direct impact on both local Service operations and the technical capabilities of the broader organization, while developing people, improving processes, and supporting continued growth.\nIf you are a hands-on technical leader who enjoys developing teams and improving the way work gets done, we would like to hear from you.\nResponsibilities / Essential Functions:\nLead, coach, develop, and retain the San Jose Service team.\nManage daily calibration, repair, and field service operations, including workload, scheduling, priorities, and resources.\nMonitor service performance, turnaround times, backlog, quality, and customer commitments.\nProvide technical guidance and escalation support for complex calibration, repair, torque, and field-service issues.\nDevelop and standardize technical methods, procedures, work instructions, and best practices.\nProvide technical training, mentoring, cross-training, and competency development.\nSupport quality, compliance, audits, corrective actions, and accreditation activities, including ISO/IEC 17025, ISO 9001, and ISO 6789, as applicable.\nInvestigate technical issues, out-of-tolerance conditions, quality concerns, repeat failures, and warranty issues.\nPartner with cross-functional teams to improve serviceability, technical readiness, and operational performance.\nLead continuous-improvement initiatives focused on reducing turnaround time, backlog, rework, repeat failures, and operational waste.\nHelp establish consistent technical practices and capabilities across Service locations.\nQualifications\nQualifications:\nExperience leading or supervising a technical, calibration, repair, field service, or similar operation.\nStrong technical problem-solving and troubleshooting skills.\nExperience with calibration, torque measurement, repair, or related technical processes preferred.\nDemonstrated ability to coach, develop, and motivate employees.\nStrong organizational, communication, and prioritization skills.\nAbility to manage day-to-day operational demands while also driving longer-term technical improvements.\nExperience with quality systems, ISO standards ( 9001 or 17025), or accredited laboratory/service environments preferred.\nA hands-on, collaborative approach with a commitment to safety, quality, customer satisfaction, and continuous improvement.\nAble to lift and/or move objects up to 50 pounds\nMilitary PMEL/TMDE experience, a plus\nBenefits:\nCompetitive compensation package including paid time off and paid holidays\nTraining and career growth opportunities\nExcellent benefits program, including medical, dental, and life insurance (company pays 100% of employee premium),\nFlexible Spending Account, Employee Assistance Program\nExperienced managers committed to your ongoing development and success\nEligibility to participate in 401(k) plan\nSnap-on Employee Stock Purchase Plan","description_format":"text","description_chars":5055,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Growth opportunities","Life insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Corporate Training","Health & Medical Electronics"],"lifecycle":[{"event":"open","at":"2026-10-02T15:02:34Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"green card filings: 1","filings_12m":0,"filings_prev_12m":5,"green_card_filings_12m":1,"median_offered_wage_usd":147500,"route":null,"cap_exempt":false,"checked_at":"2026-10-03T21:08:04+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":21,"band":"cold","label":"Long shot","p_open":1,"p_active":0.475,"p_room":0.45,"age_days":10,"expected_fill_days":7,"reasons":["conf:3","velocity","win:tail","comp:brand"],"computed_at":"2026-10-13T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/snap-on-inc-service-operations-technical-supervisor","json_url":"https://alion.io/job/snap-on-inc-service-operations-technical-supervisor.json","meta":{"generated_at":"2026-10-14T00:10:36Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":321,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1808866},"rest":"https://alion.io/mcp/rest/get_company?id=1808866"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsnap-on-inc-service-operations-technical-supervisor"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsnap-on-inc-service-operations-technical-supervisor"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsnap-on-inc-service-operations-technical-supervisor"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/snap-on-inc-service-operations-technical-supervisor\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsnap-on-inc-service-operations-technical-supervisor"}]}