{"id":1667027,"url":"https://alion.io/job/snapaddy-customer-success-manager-mfd","title":"Customer Success Manager (m/f/d)","company":{"id":2123678,"name":"snapAddy","domain":"snapaddy.com","url":"https://alion.io/company/snapaddy","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Personio","truth_index":{"grade":"B","score":75,"open_postings":5,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-23T05:54:15Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Würzburg, Germany"],"countries":["DE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":37000,"max_usd":82000,"period":"year","method":"role_country_seniority_unknown","sample_n":196},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"HubSpot","optional":true}],"status":"live","first_seen_at":"2024-10-01T15:21:26Z","employer_posted_date":"2024-10-01","last_verified_at":"2026-10-22T03:01:11Z","board_verified":true,"closed_at":null,"days_open":751,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":751},"description":"What it's all about\nAs a Customer Success Manager at snapAddy, you make sure our customers succeed with our products - from onboarding through to the long-term growth of the partnership. You are their trusted point of contact and, at the same time, their voice within our company. Do you enjoy working with people, like tackling problems in a solution-oriented way, and enjoy working with modern tools? Then you're a perfect fit for us.Your daily doing will involve\nYou proactively communicate with our customers to make sure they get the most out of our products and services and achieve their business goals.\nYou identify upsell and cross-sell opportunities and grow existing customer relationships.\nYou shape customer projects and your customer outreach with the support of modern AI tools, from the initial contact through to individual project planning.\nYou use AI in your day-to-day work to become more efficient, for example for automatic summaries of your customer meetings and the analysis of customer feedback and usage data.\nYou develop training materials and run trainings so your customers get the maximum value out of our products.\nYou work closely with sales, support, and product so that customer issues are resolved quickly and fed back into the product.\nYou keep an eye on the relevant KPIs and measure your customers' success based on data.\nOur technologies\nWe work with HubSpot as our CRM and with AI tools that are a fixed part of our daily work - from customer outreach and the design of customer projects to automatic meeting summaries and churn prediction. On top of that, we have our own products VisitReport, BusinessCards, and LeadResearch.\nYou don't need to know all of these already, but you should be keen to get up to speed with tools like these.\nYour profile\nAn open, self-assured personality with strong self-motivation\nExcellent communication skills, allowing you to communicate with customers at all levels\nInterest in digital solutions and a solid basic technical understanding\nOpenness to AI tools and a willingness to use them to make your daily work more efficient\nVery good German and good English skills\nExperience in customer-facing roles in a B2B environment is a plus, but not a must - career starters are also welcome\nIdeally a degree or vocational training in business informatics, communications, or the humanities. Career changers with the right mindset are just as welcome\nWhat we can offer\nYour own exciting area of responsibility, which you can develop independently \nWork in a fast-growing and successful tech startup with flat hierarchies and a motivated and dynamic team \nWork with state-of-the-art technologies in a well-equipped 950 m² office in the center of Würzburg \nConvenient home office arrangement: 3 days office - 2 days remote \nFree drinks, muesli bar and many team events \nRegular and free massage offers directly in the office \nStrong employee discounts at many retailers, service providers and online stores \nYour own \"JobRad\" after the first year with us \nThe best colleagues in the whole city","description_format":"text","description_chars":3062,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Home office"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Cybersecurity","Professional Services"],"lifecycle":[{"event":"open","at":"2026-10-02T06:14:16Z"}],"visa":[],"liveness":{"score":3,"band":"cold","label":"Long shot","p_open":1,"p_active":0.098,"p_room":0.28,"age_days":751,"expected_fill_days":21,"reasons":["conf:26","win:tail","crowd:"],"computed_at":"2026-10-23T05:54:15Z"},"pay":null,"html_url":"https://alion.io/job/snapaddy-customer-success-manager-mfd","json_url":"https://alion.io/job/snapaddy-customer-success-manager-mfd.json","meta":{"generated_at":"2026-10-23T08:25:41Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":13505,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-24T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2123678},"rest":"https://alion.io/mcp/rest/get_company?id=2123678"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsnapaddy-customer-success-manager-mfd"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsnapaddy-customer-success-manager-mfd"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsnapaddy-customer-success-manager-mfd"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/snapaddy-customer-success-manager-mfd\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsnapaddy-customer-success-manager-mfd"}]}