{"id":1575515,"url":"https://alion.io/job/snapmint-senior-it-administrator","title":"Senior IT Administrator","company":{"id":809,"name":"Snapmint","domain":"snapmint.com","url":"https://alion.io/company/snapmint","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"DevOps","role_family":"DevOps","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":18500,"max_usd":39000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":38},"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"DLP","optional":false},{"name":"Kaspersky","optional":false},{"name":"Linux","optional":false},{"name":"SLI/SLO/SLA","optional":false},{"name":"Sophos","optional":false},{"name":"VPN","optional":false},{"name":"Windows","optional":false},{"name":"Active Directory","optional":true},{"name":"Incident Management","optional":true},{"name":"ITIL","optional":true},{"name":"ITSM","optional":true},{"name":"Jira","optional":true},{"name":"Service Desk","optional":true},{"name":"Wi-Fi","optional":true},{"name":"Windows Server","optional":true}],"status":"live","first_seen_at":"2026-10-01T09:42:52Z","employer_posted_date":null,"last_verified_at":"2026-10-01T09:42:52Z","board_verified":false,"closed_at":null,"days_open":11,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":11},"description":"Responsibilities:\nProvide dedicated VIP support to leadership and senior stakeholders, ensuring priority handling, minimal downtime, and end-to-end ownership of their IT requirements.\nSupport VIP users during meetings, conferences, town halls, and video calls, including AV/conference room setup and pre-meeting readiness checks.\nOwn IT service delivery for the assigned locations, ensuring SLA adherence and consistent support quality.\nMaintain and update the complete IT asset inventory, including lifecycle tracking from procurement to decommissioning.\nConduct regular physical asset verification and reconciliation, and coordinate with procurement/finance for tagging, disposal, and audits.\nManage all user devices (Windows, macOS, and Linux) through MDM platforms such as JumpCloud, ensuring policy enforcement, updates, and security compliance.\nAdminister endpoint security tools such as Kaspersky (antivirus) and Safetica (DLP).\nMonitor antivirus, patching, and compliance dashboards; assist with vulnerability management and VPN/Sophos Firewall support (good to have).\nManage user accounts and access via Active Directory / Identity Management (JumpCloud), including role-based access reviews.\nOwn the end-to-end onboarding and offboarding process of device allocation, access provisioning, asset recovery, and timely deprovisioning.\nProvide L1/L2 desktop support for Windows, macOS, and basic Linux, including installation, configuration, and troubleshooting.\nResolve common IT issues (hardware, software, network, email, VPN), handle escalations, and escalate critical incidents when required.\nDrive root cause analysis and problem management for recurring issues, and implement permanent fixes to reduce ticket volume.\nSupport change management for planned rollouts, evaluation, testing, and deployment of new tools and policies.\nManage software deployment, license tracking, renewals, and compliance reporting.\nCoordinate with vendors and OEMs for procurement, repairs, warranties, AMCs, and support escalations.\nContribute to IT procurement planning, hardware refresh cycles, and budget inputs.\nTrack and report IT KPIs (ticket volume, SLA compliance, asset accuracy, and endpoint compliance) to management.\nAct as a point of escalation for junior engineers and support knowledge sharing, SOP creation, and training across the IT team.\nMaintain IT documentation and ensure compliance with security standards, data protection policies, and audit requirements.\nRequirements:\nBachelor's degree in computer science, IT, or a related field with 4-6 years of IT support/asset management experience.\nStrong knowledge of MDM tools (e. g., JumpCloud), antivirus (e. g., Kaspersky), and DLP solutions (e. g., Safetica), with hands-on experience on Windows, macOS, Linux, and common applications.\nProven experience in providing VIP/executive support with a high level of professionalism, discretion, and responsiveness.\nSolid understanding of endpoint security, patch management, device compliance, endpoint hardening, and access control.\nExperience with ticketing systems (Jira, ManageEngine ServiceDesk), including SLA management, reporting, and process improvement.\nGood understanding of networking (LAN/Wi-Fi, IP, VPN, and firewall) and working knowledge of ITIL processes like Incident, Problem, Change, and Asset Management.\nExperience in software license management, IT procurement, and vendor negotiation and coordination.\nAbility to own escalations, mentor junior engineers, and drive resolution of complex or recurring issues independently.\nExperience managing conference rooms and AV infrastructure for meetings and leadership events. Certifications such as ITIL Foundation, Microsoft, Apple, or JumpCloud Core are good to have.\nExcellent troubleshooting, analytical, and communication skills with the ability to manage multiple priorities independently.\nWillingness to work 5 days a week from the Bangalore office.\nRequired: MDM, JumpCloud, Desktop Support, VIP Support, IT Operations, Windows Server, Antivirus Management, Kaspersky, Safetica, DLP, Endpoint Security, Mac Os, Linux, Troubleshooting, Technical Support, Windows, ITSM, Incident Management, Problem Management, Change Management, Asset Management, Vendor Management, IT Compliance.","description_format":"text","description_chars":4260,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Buy Now, Pay Later"],"lifecycle":[{"event":"open","at":"2026-10-01T09:42:52Z"}],"visa":[],"liveness":{"score":75,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.832,"p_room":0.9,"age_days":10,"expected_fill_days":22,"reasons":["seen:10","velocity","win:mid"],"computed_at":"2026-10-12T06:55:09Z"},"pay":null,"html_url":"https://alion.io/job/snapmint-senior-it-administrator","json_url":"https://alion.io/job/snapmint-senior-it-administrator.json","meta":{"generated_at":"2026-10-13T00:29:34Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":791,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":809},"rest":"https://alion.io/mcp/rest/get_company?id=809"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsnapmint-senior-it-administrator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsnapmint-senior-it-administrator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsnapmint-senior-it-administrator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/snapmint-senior-it-administrator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsnapmint-senior-it-administrator"}]}