{"id":1462010,"url":"https://alion.io/job/snappy-kraken-customer-success-manager","title":"Customer Success Manager","company":{"id":692265,"name":"Snappy Kraken","domain":"snappykraken.com","url":"https://alion.io/company/snappykraken","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Rippling","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["US","CA"],"hiring_countries_total":2,"salary":{"min":60000,"max":65000,"currency":"USD","period":"year","gross":null,"usd_annual":65000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-28T23:45:43Z","employer_posted_date":"2026-09-28","last_verified_at":"2026-10-19T16:36:18Z","board_verified":true,"closed_at":null,"days_open":20,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":20},"description":"About Us\nSnappy Kraken is a marketing program leader in the financial services industry.\nWe believe that our work helps people achieve greater freedom.\nOur tools help financial advisors achieve greater freedom over their time.\nOur content helps people achieve greater financial freedom for their families.\nOur culture helps team members achieve greater freedom in where (and how) to live and work.\nOur innovative solutions set us apart.\nFinancial content is stale; we make it interesting.\nMarketing technology is complex; we make it simple.\nFinancial advisor brands are bland; we make them captivating.\nThe Purpose of This Role\nThe Customer Success Manager (CSM) is a full-time, remote position at Snappy Kraken. Accessibility requirements are dependent on the role but could be expected during standard business hours Monday through Friday.This position is open to any candidates currently residing and eligible to legally work in the United States or Canada.\nAs a CSM, you will oversee Freedom360, our premium all-in-one marketing solution for financial advisors. You will serve as the primary partner for our highest-value clients - building strong relationships, guiding them strategically, and ensuring the seamless delivery of all program components.\nYour focus will be helping clients achieve real business outcomes: successful campaign launches, improved marketing performance, and stronger client engagement.\nPrimary Role & Responsibilities\nManage a portfolio of Freedom360 clients, ensuring consistent delivery of all program elements.\nConduct regular business reviews with clients, highlighting performance and demonstrating program ROI.\nSupport the renewal process by reinforcing value and client outcomes.\nLead onboarding, campaign preparation, approvals, and timely content publication.\nProvide insights and suggestions to help clients make the most of the program.\nBuild strong client relationships through regular communication (chat, phone, email, video).\nMaintain accurate client records in our CRM.\nWork with the Freedom360 Program Lead to improve processes and client experience.\nPrimary Qualifications\n2-4 years of Customer Success with proven success managing client outcomes.\nDemonstrated ability to lead business reviews that showcase ROI and connect program value to client goals.\nExperience in SaaS customer success is required; background in Financial SaaS or Marketing Tech SaaS is a strong plus.\nStrong communication and organizational skills.\nComfortable presenting information and guiding client discussions.\nTech-savvy, adaptable, and eager to learn new tools.\nProactive and able to manage multiple priorities independently.\nAlignment with our core values: Pursue the Vision, Build Meaningful Relationships, Commit to Continuous Improvement, Solve with Purpose, Own Your Outcomes\nPerks & Benefits\nWork Remotely\nPersonal Days for when you need a break (on top of your regular vacation)\nDevelopment Fund to help you grow\nMedical Insurance Options\nParental/Maternity Leave\nGrowth opportunities\nAs of September 2026, the expected compensation range for this position is $60,000-65,000 USD/ $60,000-65,000 CAD based on country of residence. This role is also eligible for additional performance compensation predicated on reaching quota or performance goals. Pay will be based on several factors, such as experience, certifications, location, market conditions, and other business and organizational needs. Snappy Kraken anticipates that the reasonably expected salary for this position could change in the future and retains the right to change or revisit the salary range according to business needs.\n-\nAs a remote company, it is critical to remember that our contributions and teams are interconnected and accessibility is the expectation.\nAt Snappy Kraken, diversity powers meaningful connections, impactful work, and great outcomes. Our culture of diversity and inclusion means we nurture an environment where each team member can do their best work.\nThe above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.","description_format":"text","description_chars":4211,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Growth opportunities","Health insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"},{"name":"Canada","iso":"CA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Wealth Management & Financial Advisors","Digital Marketing"],"lifecycle":[{"event":"open","at":"2026-09-29T12:51:48Z"}],"visa":[],"liveness":{"score":76,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.85,"p_room":0.9,"age_days":20,"expected_fill_days":37,"reasons":["conf:0","urgency","win:mid"],"computed_at":"2026-10-19T05:45:15Z"},"pay":{"stated_usd_annual":65000,"is_top_pay":false},"html_url":"https://alion.io/job/snappy-kraken-customer-success-manager","json_url":"https://alion.io/job/snappy-kraken-customer-success-manager.json","meta":{"generated_at":"2026-10-19T19:17:51Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":15282,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-20T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":692265},"rest":"https://alion.io/mcp/rest/get_company?id=692265"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsnappy-kraken-customer-success-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsnappy-kraken-customer-success-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsnappy-kraken-customer-success-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/snappy-kraken-customer-success-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsnappy-kraken-customer-success-manager"}]}