{"id":2501584,"url":"https://alion.io/job/snapscale-customer-service-associate-ticket-management-client-support-onsite","title":"Customer Service Associate – Ticket Management & Client Support (Onsite)","company":{"id":8962,"name":"Snapscale","domain":"snapscale.com","url":"https://alion.io/company/snapscale","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Comeet","truth_index":{"grade":"B","score":75,"open_postings":8,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-22T06:10:10Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Davao City, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":9000,"max_usd":23000,"period":"year","method":"role_country_seniority_unknown","sample_n":33},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-30T17:55:45Z","employer_posted_date":"2026-09-30","last_verified_at":"2026-10-22T09:59:40Z","board_verified":true,"closed_at":null,"days_open":21,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":21},"description":"Description\nAbout the Role:\nSnapscale is looking for a reliable and customer-focused Customer Service Associate to support a modern healthcare technology company. This role focuses on managing customer support tickets, communicating with clients, verifying reported issues, coordinating with vendors, and ensuring concerns are properly documented and resolved.\nThe ideal candidate has strong written communication skills and can communicate with empathy while keeping responses clear, concise, and professional. You should also be comfortable working independently, reviewing information in internal tools and databases, and participating in daily synchronous audio meetings.\nResponsibilities:\nManage and monitor customer support tickets from initial inquiry through resolution\nCommunicate with customers regarding their concerns, questions, and reported issues\nVerify reported bugs and issues using available internal tools and resources\nReview databases and internal information to help identify and verify client issues\nDetermine when issues require escalation and coordinate appropriate next steps\nDocument customer concerns, investigations, resolutions, and relevant support information\nCreate and manage vendor tickets when third-party support is required\nCoordinate with vendors and manage follow-ups throughout the resolution process\nFollow up with customers once vendor-related issues have been resolved\nProvide clear and concise customer responses through written communication\nGradually provide workflow guidance and helpful suggestions to customers when appropriate\nAttend scheduled meetings as required\nPerks:\nHMO upon completion of 3 months\nAttendance bonuses and employee incentives\nReferral Bonus\n24 leave benefits\nFree lunch onsite\nTransportation or internet allowance\nAnnual salary increase based on performance appraisal\nCareer growth and development opportunities\nFun and supportive work environment\nRequirements\nPrevious experience in Customer Service, Customer Support, Technical Support, Help Desk, or a similar role\nComfortable working with computer-based applications, internal tools, and databases\nStrong written and verbal English communication skills\nExcellent written communication skills, particularly for email and ticket-based support\nAbility to communicate with empathy, patience, clarity, and professionalism\nStrong attention to detail and ability to accurately document customer issues\nStrong judgment when determining whether an issue requires escalation\nComfortable managing multiple support tickets and priorities independently\nComfortable coordinating with vendors and following up on unresolved issues\nMust be available for synchronous audio meetings once a day\nAble to work independently and manage daily support responsibilities\n Must be willing to work in office","description_format":"text","description_chars":2805,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Business Process Outsourcing (BPO)"],"lifecycle":[{"event":"open","at":"2026-10-14T06:10:50Z"}],"visa":[],"liveness":{"score":54,"band":"ok","label":"Likely open","p_open":1,"p_active":0.718,"p_room":0.75,"age_days":21,"expected_fill_days":23,"reasons":["conf:2","win:late"],"computed_at":"2026-10-22T06:10:10Z"},"pay":null,"html_url":"https://alion.io/job/snapscale-customer-service-associate-ticket-management-client-support-onsite","json_url":"https://alion.io/job/snapscale-customer-service-associate-ticket-management-client-support-onsite.json","meta":{"generated_at":"2026-10-22T12:30:26Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":10993,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":8962},"rest":"https://alion.io/mcp/rest/get_company?id=8962"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsnapscale-customer-service-associate-ticket-management-client-support-onsite"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsnapscale-customer-service-associate-ticket-management-client-support-onsite"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsnapscale-customer-service-associate-ticket-management-client-support-onsite"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/snapscale-customer-service-associate-ticket-management-client-support-onsite\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsnapscale-customer-service-associate-ticket-management-client-support-onsite"}]}