{"id":2501623,"url":"https://alion.io/job/snapscale-customer-service-representative-davao-onsite","title":"Customer Service Representative - Davao (Onsite)","company":{"id":8962,"name":"Snapscale","domain":"snapscale.com","url":"https://alion.io/company/snapscale","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Comeet","truth_index":{"grade":"A","score":95,"open_postings":8,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":83,"computed_at":"2026-10-23T05:54:15Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Davao City, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":7000,"max_usd":14500,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1966},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Google Workspace","optional":false},{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-08-13T21:24:26Z","employer_posted_date":"2026-08-13","last_verified_at":"2026-10-23T06:05:14Z","board_verified":true,"closed_at":null,"days_open":70,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":70},"description":"Description\nOverview:\nSnapscale is seeking a Customer Service Representative to join our growing team in an onsite setup. This role is ideal for a customer-focused professional who excels at communication, problem-solving, and delivering consistent, high-quality service. As a key point of contact for our customers, you will help ensure a positive experience by responding to inquiries, resolving issues efficiently, and supporting company operations through accurate documentation and coordination.\nKey Responsibilities:\nInteract with customers via phone, email, or in person to provide information and resolve inquiries or issues\nHandle customer complaints by providing appropriate solutions and alternatives within established guidelines\nAssist with collections, invoicing, and other administrative support tasks, including conducting call quality checks and related operational activities\nMaintain a positive, empathetic, and professional attitude when assisting customers\nProcess orders, forms, applications, and requests accurately and efficiently\nMaintain detailed records of customer interactions, transactions, comments, and complaints\nCoordinate with internal departments to ensure customer concerns are addressed promptly\nFollow company communication procedures, policies, and service standards\nStay up to date with company products, services, and policies\nHelp ensure customer satisfaction by providing timely feedback and escalating issues when necessary\nPerks:\nHealth Maintenance Organization (HMO)\nGovernment-mandated benefits\n13th month pay\nNight differential pay\nTransportation allowance\nPerfect attendance bonus\nOther employee incentives\nYearly salary increase\nFree lunch everyday\nOpportunities for career growth and development\nFun and supportive working environment\nRequirements\nMinimum of 1 year of experience in the BPO, customer service, or a related industry\n Accounts Receivable (AR) and Billing experience is preferred\nStrong verbal communication skills with the ability to communicate clearly, professionally, and confidently over the phone\nExcellent written English communication skills for handling professional email and chat correspondence\nHighly organized, detail-oriented, and able to manage multiple priorities while meeting deadlines\nDemonstrates patience, professionalism, and a solutions-oriented approach when handling customer concerns\nCollaborative team player with a proactive mindset, strong ownership, and accountability\nAbility to follow established processes, adapt to feedback, and consistently deliver high-quality customer service\nProficient in using CRM systems, ticketing platforms, and standard office applications (e.g., Microsoft Office or Google Workspace)\n Must be willing to work in an onsite setup","description_format":"text","description_chars":2755,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Business Process Outsourcing 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