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As a key point of contact for our customers, you will help ensure a positive experience by responding to inquiries, resolving issues efficiently, and supporting company operations through accurate documentation and coordination.\nKey Responsibilities:\nInteract with customers via phone, email, or in-person to provide information and resolve inquiries or issues\nHandle customer complaints, providing appropriate solutions and alternatives within established guidelines\nAssist with collections and invoicing while supporting additional in-scope administrative tasks, including conducting call checks and related operational support activities\nMaintain a positive, empathetic, and professional attitude toward customers at all times\nProcess orders, forms, applications, and requests accurately and efficiently\nKeep detailed records of customer interactions, transactions, comments, and complaints\nCommunicate and coordinate with internal departments to ensure customer needs are met\nFollow 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