{"id":2501678,"url":"https://alion.io/job/snapscale-customer-service-representative-spanish-bilingual-remote","title":"Customer Service Representative (Spanish Bilingual) - Remote","company":{"id":8962,"name":"Snapscale","domain":"snapscale.com","url":"https://alion.io/company/snapscale","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Comeet","truth_index":{"grade":"B","score":75,"open_postings":8,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":37,"computed_at":"2026-10-29T05:49:05Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":["Davao City, Philippines"],"countries":["PH"],"hiring_countries":["US","PH"],"hiring_countries_total":2,"salary":null,"salary_estimate":{"min_usd":8500,"max_usd":22000,"period":"year","method":"role_country_seniority_unknown","sample_n":36},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-04-17T16:07:07Z","employer_posted_date":"2026-04-17","last_verified_at":"2026-10-29T22:04:47Z","board_verified":true,"closed_at":null,"days_open":195,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":194},"description":"Description\nOverview:\nSnapscale is seeking a skilled and experienced Spanish Bilingual Customer Service Representative to support US based clinics. This is a remote role where you will serve as a key point of contact for patients, assisting with administrative and patient coordination tasks while ensuring accurate documentation and excellent patient experience.\nThe ideal candidate is detail-oriented, organized, and confident in handling patient interactions in both Spanish and English, with experience in healthcare processes and EMR systems.\nResponsibilities:\nPerform insurance verification (preferred but not required)\nHandle new patient enrollment and intake processes\nAnswer incoming calls and assist patients with inquiries\nSchedule and reschedule patient appointments efficiently\nRespond to patient emails and text messages in a timely manner\nManage and update patient records using EMR systems\nEnsure accurate documentation and maintain patient confidentiality \nPerks:\nHealth Maintenance Organization (HMO)\nCompetitive pay\nGovernment-mandated benefits\n13th month pay\nNight differential pay\nInternet allowance\nOpportunities for career growth and development\nRequirements\nProficient in both written and spoken Spanish and English\nMinimum 6 months BPO experience in a Spanish bilingual account (required); healthcare account experience is a plus!\nComfortable supporting US based clinics and physicians\nWilling and able to learn EMR/EHR systems, insurance verification, patient confirmation processes, and inbound/outbound calling\nDemonstrates strong empathy and interpersonal skills when handling patient interactions\nHighly organized, detail-oriented, and reliable.\n Must have a stable internet connection and a quiet remote work environment","description_format":"text","description_chars":1751,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Spanish","level":"Proficiency (C2)","optional":false}]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"},{"name":"Philippines","iso":"PH","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Business Process Outsourcing (BPO)"],"lifecycle":[{"event":"open","at":"2026-10-14T06:10:50Z"}],"visa":[],"liveness":{"score":7,"band":"cold","label":"Long shot","p_open":1,"p_active":0.241,"p_room":0.28,"age_days":194,"expected_fill_days":37,"reasons":["conf:1","win:tail","crowd:"],"computed_at":"2026-10-29T05:49:05Z"},"pay":null,"html_url":"https://alion.io/job/snapscale-customer-service-representative-spanish-bilingual-remote","json_url":"https://alion.io/job/snapscale-customer-service-representative-spanish-bilingual-remote.json","meta":{"generated_at":"2026-10-30T01:11:00Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1646,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-31T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":8962},"rest":"https://alion.io/mcp/rest/get_company?id=8962"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsnapscale-customer-service-representative-spanish-bilingual-remote"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsnapscale-customer-service-representative-spanish-bilingual-remote"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsnapscale-customer-service-representative-spanish-bilingual-remote"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/snapscale-customer-service-representative-spanish-bilingual-remote\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsnapscale-customer-service-representative-spanish-bilingual-remote"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2501678}},{"tool":"search_jobs","arguments":{"company":"snapscale.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2501678},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); 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