{"id":1501719,"url":"https://alion.io/job/sng-customer-services-advisor-2","title":"Customer Services Advisor","company":{"id":1932850,"name":"SNG","domain":"sng.org.uk","url":"https://alion.io/company/sng-org-uk","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Basingstoke, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":25936,"max":25936,"currency":"GBP","period":"year","gross":null,"usd_annual":34311},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-21T00:00:00Z","employer_posted_date":"2026-09-21","last_verified_at":"2026-10-01T00:29:30Z","board_verified":true,"closed_at":null,"days_open":10,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":10},"description":"Salary:\n£25,936.00 - £25,936.00 Per yearOur Customer Service Advisors are at the centre of what we do. The team is the first point of contact for 140,000 of our customers. They rely on us to be there when they need support and you will be owning and resolving their queries.\nOur current positions are for full time Customer Service Advisors working 37 hours a week. You will be working on a rota basis between 8.00am and 6.00pm Monday to Friday. The first 6 months will be based in our Basingstoke office, then we can offer you hybrid working.\nWe offer a starting salary of £25,936. As you grow your skills in the Contact Services Team you will have the opportunity to be part of our progression programme which offers additional responsibility and training as well as an increase in salary.\nWhat we look for\nWe are looking for people with great customer service skills who have the ability to actively listen.\n\nOur calls can be complex and difficult so you will need to be resilient.\n\nWe need you to have good computer literacy. We use multiple systems which you will be using while talking to our customers.\n\nThe ability to turn a problem in to a solution.\n\nEmpathy and a passion for helping people.\n\nThe ability to connect and communicate with colleagues across the business.\n\nThe majority of our customers call about repairs, so an understanding of what can happen in a home is an advantage.\n\nAs a member of the Customer Services Team you will be part of an engaging, friendly and supportive working environment. Your Team Manager will be focussed on bringing out the best in you, giving back what you put in.\nOur head office in Basing View, Basingstoke offers a great space to work in. We provide everything you need to start work in our light, spacious and friendly office environment. There is even free tea and coffee and a subsidised café!\nJob Description\nWe have some great benefits at SNG, including:\n25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)\n\nChance to buy or sell holiday as part of our flexible benefits package\n\n3 additional wellbeing days and 2 paid volunteering days\n\nGenerous matched pension scheme up to 12% and Life cover at 4x salary\n\nEnhanced maternity/paternity/adoption pay\n\nOptions for private medical insurance, dental insurance and critical illness cover\n\nWellbeing discounts, including Gym Memberships and access to a 24/7 virtual GP service\n\nAt Sovereign Network Group, we are passionate about inclusion for all and creating a workplace where everyone can thrive. We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at SNG. Take a look at our careers site to learn more about us and our values.","description_format":"text","description_chars":2715,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Dental insurance","Gym membership","Health insurance","Hybrid work","Paid volunteering days"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-09-30T04:21:18Z"}],"liveness":{"score":87,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.871,"p_room":1,"age_days":9,"expected_fill_days":30,"reasons":["conf:1","urgency","win:early"],"computed_at":"2026-09-30T05:45:00Z"},"pay":{"stated_usd_annual":34311,"is_top_pay":false},"html_url":"https://alion.io/job/sng-customer-services-advisor-2","json_url":"https://alion.io/job/sng-customer-services-advisor-2.json","meta":{"generated_at":"2026-10-01T03:06:30Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":2591,"day_limit":5000,"remaining_today":2409,"minute_limit":60,"resets_at":"2026-10-02T00:00:00Z"}}}