{"id":1501705,"url":"https://alion.io/job/sng-customer-support-advisor","title":"Customer Support Advisor","company":{"id":1932850,"name":"SNG","domain":"sng.org.uk","url":"https://alion.io/company/sng-org-uk","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Thatcham, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":26000,"max":28000,"currency":"GBP","period":"year","gross":null,"usd_annual":37042},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"GDPR","optional":false}],"status":"live","first_seen_at":"2026-09-29T00:00:00Z","employer_posted_date":"2026-09-29","last_verified_at":"2026-10-01T23:21:21Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Salary:\n£26,000.00 - £28,000.00 Per yearCustomer Support Advisor (Fixed-Term Contract - Data Cleansing)\nAdditional Role Purpose\nThis is a 12 month fixed-term contract role established to support a data cleansing project across customer records and business systems. Alongside providing customer support and transactional administration, the post holder will be responsible for reviewing, validating, updating and maintaining customer data to ensure accuracy, consistency and compliance across D365 and other relevant systems.\nThe successful candidate will have a keen eye for detail and a strong commitment to data quality, with the ability to identify discrepancies, investigate issues and ensure information is accurately recorded and maintained. The role will play a key part in improving data quality, supporting operational efficiency and enabling colleagues to deliver a better customer experience through reliable and up-to-date information. Attention to detail, accuracy and a methodical approach to work will be essential for success in this role.\nAdditional Key Accountabilities\nReview customer records and identify incomplete, inaccurate or duplicate data.\nMake proactive outbound contacts with customers. \nValidate information through system checks, customer contact and collaboration with internal teams.\nUpdate and maintain customer records in D365 and associated systems in line with agreed data quality standards.\nCarry out data cleansing activities to improve the accuracy, integrity and completeness of customer information.\nEnsure customer information is recorded consistently and in accordance with GDPR and data protection requirements.\nSupport project milestones and targets associated with the data cleansing programme.\nProduce accurate audit trails and maintain records of data amendments completed.\nJob Description\nWe have some great benefits at SNG, including:\n25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)\n\nChance to buy or sell holiday as part of our flexible benefits package\n\n3 additional wellbeing days and 2 paid volunteering days\n\nGenerous matched pension scheme up to 12% and Life cover at 4x salary\n\nEnhanced maternity/paternity/adoption pay\n\nOptions for private medical insurance, dental insurance and critical illness cover\n\nWellbeing discounts, including Gym Memberships and access to a 24/7 virtual GP service\n\nAt Sovereign Network Group, we are passionate about inclusion for all and creating a workplace where everyone can thrive. We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at SNG. Take a look at our careers site to learn more about us and our values.","description_format":"text","description_chars":2690,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Dental insurance","Gym membership","Health insurance","Paid volunteering days"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-09-30T04:21:18Z"}],"liveness":{"score":95,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.946,"p_room":1,"age_days":2,"expected_fill_days":21,"reasons":["conf:5","urgency","win:early"],"computed_at":"2026-10-01T05:45:00Z"},"pay":{"stated_usd_annual":37042,"is_top_pay":false},"html_url":"https://alion.io/job/sng-customer-support-advisor","json_url":"https://alion.io/job/sng-customer-support-advisor.json","meta":{"generated_at":"2026-10-02T01:39:16Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":2092,"day_limit":5000,"remaining_today":2908,"minute_limit":60,"resets_at":"2026-10-03T00:00:00Z"}}}