ServiceNow Business Analyst

SNI • Remote (Poland) • Senior • 1 view • 1 day ago
$72k – $78k per year
Warsaw
5+ years exp
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SNI

Connecting top SAP, IT, Data & AI professionals with leading international companies. We help businesses hire the best tech talent.
sniconsulting.net • HQ: Warsaw, Poland • Professional Services • Human Resources • Est. 2005

SNI is serving as a trusted IT Outsourcing partner in line with the needs of World's most prestigious firms and carried out successful projects worldwide.

Responsibilities:

  • Facilitate workshops, gather requirements, and create Report Solution Design Documents (RSDDs) and Agile user stories.

  • Partner with ServiceNow PA Developers to build dashboards/scorecards and lead UAT sign-offs.

  • Define and track supplier SLA/KPI metrics, supporting monthly reviews, gap analysis, and penalty/earn-back reporting in a multi-vendor environment.

  • Assess As-Is SLA/KPI/OLA frameworks to identify gaps and drive continuous service improvements.

Skills:

  • 5+ years of BA experience with deep knowledge of the ServiceNow platform, specifically Performance Analytics (PA) and reporting.

  • Proven track record of defining, managing, and optimizing SLA/KPI/OLA frameworks.

  • Experience working in multi-vendor, multi-supplier (SIAM) operating models.

  • Proficiency in Agile methodologies, user story creation, process mapping, and functional specifications.

  • Excellent communication skills to translate business needs into technical specifications.

Nice to have:

  • ServiceNow Certified System Administrator (CSA).

  • ITIL Foundation (or higher) certification.

  • Experience in the Insurance sector.

Follow us on Linkedin! http://linkedin.com/company/snisourcing/

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Work setup

Location
Warsaw
Remote work
Remote (Poland)

Compensation

Salary
$72k – $78k per year