{"id":3047264,"url":"https://alion.io/job/snif-retail-operations-manager","title":"Retail Operations Manager","company":{"id":2049588,"name":"Snif","domain":"snif.co","url":"https://alion.io/company/snif-co","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":null},"role":"Management","role_family":"Management","seniority":"middle","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":73000,"max_usd":137000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":236},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Google Sheets","optional":false},{"name":"Microsoft Excel","optional":false},{"name":"Claude","optional":true}],"status":"live","first_seen_at":"2026-10-21T19:53:59Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-10-24T17:12:23Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"The Role:\nAs Retail Operations Manager, you will own how our retail orders move from receipt through fulfillment, delivery, and invoicing as we expand our distribution. Success means orders are processed accurately, shipment and invoice requirements are met, and exceptions are resolved early enough to protect retailer commitments.\nYou will be Snif’s primary owner for retail order execution, responsible for keeping each order moving, resolving operational exceptions within agreed guidelines and escalating inventory allocation, commercial, or spending decisions that require approval. You will work closely with Sales, Procurement and Inventory, Finance, and our manufacturing and fulfillment partners to make sure requirements are clear and commitments are met.\nThis is a hands-on individual-contributor role. When inventory is short, an EDI document is rejected, or a shipment is at risk, you will identify the issue early, bring the right partners together, and drive it to resolution.\nAs Snif expands its retail distribution, you will help shape the processes, reporting, and tools the business relies on, working directly with the VP of Operations to improve how we serve our retail partners.\nThis role will report directly to the VP of Operations.\nWhile we are based in New York City, we operate as a remote team. This job may require travel ~10-20% of the time depending on business needs.\nWhat You'll Do:\nOrder Management and Inventory Coordination\nOwn daily order management across our retail channels, including Ulta, Ulta International, Amazon, and future distribution expansion\nValidate incoming purchase orders against approved item data, pricing, quantities, inventory availability, and delivery requirements; resolve discrepancies before confirming orders\nPartner with Procurement and Inventory to identify shortages, execute agreed fulfillment priorities, and communicate risks with recommended actions\nFulfillment and Retailer Requirements\nCoordinate with fulfillment providers to meet retailer requirements for order confirmation, routing, labeling, shipping documentation, pickup, and delivery\nMonitor EDI transactions and retailer portals, resolve missing or rejected documents, and verify that required order, shipment, and invoice information has been successfully received\nInvoicing and Chargebacks\nPrepare and submit accurate invoices, reconcile ordered, shipped, and invoiced quantities, and partner with Finance to resolve discrepancies and deductions\nInvestigate operational chargebacks, prepare dispute documentation, track deadlines, and address recurring causes\nRetail Launch Readiness\nOwn retail order-execution readiness for new retailer and item launches, including operational data checks, test orders, documented workflows, and clear handoffs with Commercialization, Sales, Procurement and Inventory, and fulfillment partners\nReporting and Process Improvement\nMaintain accurate order records and reporting by retailer and distribution center, with clear deadlines, shipment status, exceptions, and next actions\nImprove procedures, service reporting, and backup coverage; simplify or automate repetitive work and verify that changes improve accuracy and reliability\nWhat You'll Bring:\n3+ years of relevant experience in wholesale order management, retail operations, or customer operations within a consumer products business\nExperience personally managing national retailer orders from receipt through delivery and invoicing, including resolving exceptions across internal teams and fulfillment partners\nExperience supporting multiple distribution centers and meeting retailer routing and compliance requirements\nHands-on experience monitoring EDI transactions, diagnosing operational errors, and working with providers to resolve them\nExperience working directly with third-party warehouses and transportation partners on fulfillment and delivery issues\nStrong Excel or Google Sheets skills, including reconciling order, inventory, shipment, and invoice data\nSound judgment when priorities compete, with the ability to explain risks, recommend actions, and recognize when a decision requires approval\nClear communication, careful attention to detail, and consistent follow-through\nExamples of improving an operating process, with a clear explanation of your contribution and the resulting change in accuracy, service, or manual effort\nBonus Points:\nExperience in beauty, fragrance, personal care, or home products\nFamiliarity with OpenText, ShipIQ, Partners Online, or comparable retailer systems; experience improving workflows through ERP systems or automation\nProficiency in LLMs (e.g., Claude, GPT)\nExperience supporting new retailer launches or managing Amazon fulfillment alongside national wholesale accounts\nWhat You'll Get\nBe part of a fast-growing company with an awesome mission\nHighly competitive salary and equity so you’re a part of the Snif family\nAn opportunity for growth and ability to widen your role and responsibilities\nMedical, Dental and Vision healthcare insurance\n401K Retirement Plan with company matching\nPaid Parental Leave\nFlexible vacation and PTO policy\nIndustry-leading well-being and mental-health benefits\nVirtual and remote work as well as work-from-home setup\nSnif product on us!","description_format":"text","description_chars":5255,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k plan","Equity","Parental leave","Retirement plans"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Commerce","Gift Cards & Loyalty Programs","Conversational AI","Fragrances & Perfumes"],"lifecycle":[{"event":"open","at":"2026-10-22T00:55:23Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":2,"expected_fill_days":28,"reasons":["conf:0","win:early"],"computed_at":"2026-10-24T06:02:35Z"},"pay":null,"html_url":"https://alion.io/job/snif-retail-operations-manager","json_url":"https://alion.io/job/snif-retail-operations-manager.json","meta":{"generated_at":"2026-10-24T20:48:45Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":30389,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2049588},"rest":"https://alion.io/mcp/rest/get_company?id=2049588"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsnif-retail-operations-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsnif-retail-operations-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsnif-retail-operations-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/snif-retail-operations-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsnif-retail-operations-manager"}]}