{"id":1610450,"url":"https://alion.io/job/snout-httpssnout-com-launch-clinic-success-manager","title":"Launch Clinic Success Manager","company":{"id":3853896,"name":"Snout","domain":"snout.com","url":"https://alion.io/company/snout-httpssnout-com","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Gem","truth_index":{"grade":"C","score":60,"open_postings":12,"ghost_share":0.667,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-22T06:10:10Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Troy, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":55000,"max":65000,"currency":"USD","period":"year","gross":null,"usd_annual":65000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-29T17:51:39Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-10-22T06:41:29Z","board_verified":true,"closed_at":null,"days_open":22,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":22},"description":"Our mission\nEvery pet should get the care they need, regardless of cost. Vet med prices are up 40% since 2020, and pet owners are stuck having to pick between their bank account and furry friend. At Snout, we aim to solve this by enabling clinics to offer pet wellness plans, that actually work.\nThe opportunity\nSnout is one of the fastest growing wellness plan providers in the veterinary space, trusted by clinics across the U.S. We’re a small but mighty startup team and we’re on the lookout for a Launch Clinic Success Manager based in our Troy, Michigan office to help every new partner clinic start strong and build enrollments in its first 90 days.\nThe role\nAs a Launch Clinic Success Manager (CSM), you’ll be the clinic’s main partner for a successful wellness plan launch. You’ll align clinic leadership, train the full clinic team, build buy-in, and put goals and incentives in place that drive enrolments through the clinic’s first 90 days. You’ll report to our Head of Clinic Success and work side by side with our Onboarding Specialist and Nurture Clinic Success Managers.\nA clinic’s first 90 days are the best predictor of how it will do long term. When the whole clinic’s team believes in the plans, it leads to enrollments building early and then the clinic is set up to grow for years. This is impactful work because it means more pets get the preventive care their owners can afford through Snout’s wellness plans. A slow clinic start with plan sales is much harder to turn around later, which is why this role matters so much.\nIf you’re a natural in front of a room, love coaching people toward a goal, and get a kick out of watching numbers climb, we’d love to hear from you. Come help the pack get more pets the care they need!\nSnout is committed to building a diverse and inclusive team. We know that great candidates may not check every box - and that’s okay. If you're excited about this role and our mission, we encourage you to apply if you meet at least 50% of qualifications. If you need any accommodations during the application or interview process, please let us know - we’re happy to support you.\nWhat you’ll do\nBuild buy-in through leadership alignment meetings before every launch\nLead training sessions that prepare the full clinic team, from front desk to vets, to launch\nSet and manage each launch timeline with an Onboarding Specialist\nCreate and share marketing materials (emails, flyers, talking points) that support launch and drive enrollments\nPut enrollment goals and incentive programs in place for each clinic’s first 90 days\nDrive enrollments through active, hands-on support during the launch window\nTrack progress toward launch milestones, flag risks early, and raise clinics that are falling behind\nHand each clinic off to its Nurture Clinic Success Manager at Day 90 with a clear picture of where it stands\nWhat we're looking for\n3+ years experience as a Practice Manager or General Manager of a veterinary clinic, human medical clinic, spa, or similar service business, or as an Account Manager in a sales role\nClear, confident communicator who enjoys presenting to groups and leadership teams\nStrong relationship-building and coaching skills, with a track record of getting a team behind a new goal\nComfort creating or directing marketing materials like emails, flyers, and talking points\nSharp critical thinking and problem solving on a tight timeline\nReal motivation to help clinics with very different needs succeed with their wellness plans\nWhat will make you stand out\nExperience working in or with veterinary clinics\nYou’ve run staff incentive programs or sales contests and can share the results\nExperience with wellness plans, memberships, or other subscription offerings\nTolerance for working in a fast-paced technology environment with high ambiguity\nAn interest in technology or startups\nWhy you should join Snout\nA chance to be a part of a mission driven company in the pet industry without having to be in clinic\nFast growing, venture capital backed technology company focused on improving access to veterinary care\nAbility to have a meaningful impact from Day 1, where your voice and opinion matters\nUnlimited potential to grow in your career, learn and expand your skillsets\nThis role is in person Monday to Friday in our Troy, MI office but we offer flexibility for your life needs\nWhy this role might not be a fit for you\nYou cannot work in person or cannot make the daily commute to our Troy, MI office\nA fast-paced, technology and startup environment isn’t appealing to you\nYou don’t enjoy working directly with clients, hopping on calls, presenting and teaching others\nWorking alone or on small teams doesn’t sound fun to you\nYou dislike wearing multiple hats or having a heavy workload\nYou can’t handle ambiguity and lack of structure\nBeing measured on enrollment results within a 90 day window sounds more stressful than exciting\nCompensation\n$55 000 - $65 000 base salary + bonus plan / $80 000 OTE\nBenefits\nDay 1 medical/dental/vision benefits\nFlexible time off + 11 Snout calendar holidays\nPaid parental leave","description_format":"text","description_chars":5086,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Flexible time off","Parental leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Veterinary Medicine"],"lifecycle":[{"event":"open","at":"2026-10-01T20:18:01Z"}],"visa":[],"liveness":{"score":38,"band":"fade","label":"Fading","p_open":1,"p_active":0.513,"p_room":0.75,"age_days":22,"expected_fill_days":31,"reasons":["conf:2","stale_co","win:late"],"computed_at":"2026-10-22T06:10:10Z"},"pay":{"stated_usd_annual":65000,"is_top_pay":false},"html_url":"https://alion.io/job/snout-httpssnout-com-launch-clinic-success-manager","json_url":"https://alion.io/job/snout-httpssnout-com-launch-clinic-success-manager.json","meta":{"generated_at":"2026-10-22T07:39:07Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3350,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3853896},"rest":"https://alion.io/mcp/rest/get_company?id=3853896"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsnout-httpssnout-com-launch-clinic-success-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsnout-httpssnout-com-launch-clinic-success-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsnout-httpssnout-com-launch-clinic-success-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/snout-httpssnout-com-launch-clinic-success-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsnout-httpssnout-com-launch-clinic-success-manager"}]}