{"id":1139029,"url":"https://alion.io/job/snowflake-senior-support-engineer-2","title":"Senior Support Engineer","company":{"id":96,"name":"Snowflake","domain":"snowflake.com","url":"https://alion.io/company/snowflake","size_band":"5000+","is_staffing_agency":false,"is_intermediary":false,"ats_vendor":"Ashby","truth_index":{"grade":"B","score":83,"open_postings":45,"ghost_share":0,"stale_share":0.689,"repost_share":0,"time_to_fill_p50_days":45,"computed_at":"2026-09-23T05:45:00Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"hiring_geo_confidence":"explicit","locations":["Warsaw, Poland"],"countries":["PL"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":46000,"max_usd":106000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":298},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"AI Agents","optional":false},{"name":"Confluence","optional":false},{"name":"Okta","optional":false},{"name":"ServiceNow","optional":false},{"name":"Slack","optional":false},{"name":"Snowflake","optional":false}],"status":"live","first_seen_at":"2026-09-23T09:01:48Z","employer_posted_date":"2026-09-23","last_verified_at":"2026-09-23T15:20:49Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset - who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done.\nAS A SENIOR SUPPORT ENGINEER AT SNOWFLAKE, YOU WILL:\nDevelop business relationships and integrate activities with other ET departments to ensure successful implementation and support of project efforts\n\nWork with local department managers to analyze and resolve problems associated with technical issues, and recommend solutions for changing needs\n\nProvide Global support by managing tickets within our ET Service Management\n\nTicketing System (ServiceNow) and understanding when to escalate priority issues\n\nAbility to follow standard operating procedures and quickly redirect problems to appropriate resources when needed\n\nAbility to develop, document, and implement standard operating procedures and customer service guidelines relating to remote ET support and pass them down to the Level 1 help desk\n\nActively participate as a Global ET member and participate in global projects\n\nDemonstrated ability to manage and prioritize multiple problems and issues with minimal supervision, excellent organizational skills, a teamwork approach to work, but also act independently to solve problems with necessary\n\nExcellent oral and written communication skills with strong interpersonal skills\n\nCandidate must have the basic ability to manage projects and an understanding of project methodology\n\nStrong troubleshooting and problem-solving skills, resiliency in the face of continual change, and ability to handle high demands\n\nWorking knowledge of video collaboration (Zoom) and provide local A/V support\n\nPrepare the office for new product or service releases and stay at the forefront of emerging industry practices, ensuring compliance with IT security and general controls\n\nResponsible for maintaining local inventory accuracy and coordinating equipment\n\nPrepare new hire hardware for deployment\n\nResponsible for running weekly new hire orientation\n\nTroubleshoot client-side network connectivity issues\nOUR IDEAL SENIOR SUPPORT ENGINEER WILL HAVE:\n\nMinimum of 5 + years experience supporting information technology infrastructure\n\nMinimum of 2 years experience providing executive-level support\n\nStrong experience with Mac OS systems at the user level\n\nExperience with change control policies and procedures\n\nExperience administering small-size corporate server rooms\n\nExperience with the following applications: Zoom, Slack, Okta, Confluence, JIRA, ServiceNow\n\nOffice 365 Administration\n\nGoogle Administration\n\nJamf Administration\n\nActive Directory Administration\n\nMust be able to work a flexible schedule, including overtime and after-hours work.\n\nOnsite role\n\nSnowflake is growing fast, and we’re scaling our team to help enable and accelerate our growth. We are looking for people who share our values, challenge ordinary thinking, and push the pace of innovation while building a future for themselves and Snowflake.\nHow do you want to make your impact?\nFor jobs located in the United States, please visit the job posting on the Snowflake Careers Site for salary and benefits information: careers.snowflake.com","description_format":"text","description_chars":3721,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Flexible schedule"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Cloud Computing","Analytics Platforms","Big Data","Data Warehousing"],"lifecycle":[{"event":"open","at":"2026-09-23T09:37:25Z"}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":45,"reasons":["conf:1","win:early","comp:brand"],"computed_at":"2026-09-23T17:06:59Z"},"pay":null,"html_url":"https://alion.io/job/snowflake-senior-support-engineer-2","json_url":"https://alion.io/job/snowflake-senior-support-engineer-2.json","meta":{"generated_at":"2026-09-23T17:06:59Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers"}}