{"id":9889,"url":"https://alion.io/job/snowflake-staff-designated-support-engineer","title":"Staff Designated Support Engineer","company":{"id":96,"name":"Snowflake","domain":"snowflake.com","url":"https://alion.io/company/snowflake","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"A","score":86,"open_postings":51,"ghost_share":0,"stale_share":0.549,"repost_share":0.02,"time_to_fill_p50_days":54,"computed_at":"2026-10-20T05:45:00Z"}},"role":"Support","role_family":"Support","seniority":"staff","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":146000,"max":192100,"currency":"USD","period":"year","gross":null,"usd_annual":192100},"salary_estimate":null,"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"AWS","optional":false},{"name":"AWS Glue","optional":false},{"name":"Azure","optional":false},{"name":"Azure Data Factory","optional":false},{"name":"ETL/ELT","optional":false},{"name":"Fivetran","optional":false},{"name":"GCP","optional":false},{"name":"Informatica","optional":false},{"name":"Matillion","optional":false},{"name":"Snowflake","optional":false},{"name":"SQL","optional":false},{"name":"Tableau","optional":false},{"name":"DNS","optional":true},{"name":"Git","optional":true},{"name":"JavaScript","optional":true},{"name":"Jenkins","optional":true},{"name":"MicroStrategy","optional":true},{"name":"Power BI","optional":true},{"name":"Python","optional":true},{"name":"SAP BusinessObjects","optional":true},{"name":"Scala","optional":true},{"name":"Spark","optional":true},{"name":"TCP/IP","optional":true},{"name":"Terraform","optional":true}],"status":"live","first_seen_at":"2026-07-21T15:12:57Z","employer_posted_date":"2026-09-30","last_verified_at":"2026-10-20T17:39:17Z","board_verified":true,"closed_at":null,"days_open":91,"trust":{"level":"ok","repost_count":1,"flags":[],"days_open":90},"description":"At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset - who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done.\nSnowflake Support is committed to providing world-class solutions that inspire customer confidence and ensure business continuity. The DSE is a trusted technical partner to our Priority Support customers with a strong AI-first mindset, customer management skills & technical acumen. The role will lead the drive to reinvent and transform Priority Support into a deeply engaged, proactive offering that delivers high value throughout the customer’s post-go-live journey. The DSE role blends deep technical expertise with account engagement and service delivery. The DSE provides hands-on engagement to bridge complex business problems with Snowflake’s technology solutions. The DSE partners with the customer and internal Snowflake teams to drive quick resolution of reported issues, with a focus on future case deflection and WAF principles that ultimately strengthen customer trust in Snowflake.\nAS A DESIGNATED SUPPORT ENGINEER AT SNOWFLAKE, YOU WILL IMPACT AND CONTRIBUTE TO THE SUCCESS OF OUR CUSTOMERS:\nProvide hands-on support for customer needs following Snowflake deployment - from quick start consultations, to issue resolutions, account health monitoring and critical event support.\n\nDeep understanding of the customer's product integration architecture and workloads.\n\nDesign, review and execute use cases with customer context to align with Snowflake best practices, product features and functionality.\n\nProvide guidance on how to resolve customer-specific technical challenges\n\nCollaborate with Product Management, Engineering, and Marketing to continuously improve Snowflake’s product and service offerings to drive customer experience.\n\nDrive customer experience across the following:\nQuery performance & optimization - Monitor, review and provide actionable, hands-on support to optimize query performance and prevent recurring issues.\n\nCost Optimization opportunities - Analyze the customer’s warehouse configuration and utilization, implement recommendations in partnership with the customer.\n\nSystem Integration - Work with System Integrator consultants at a deep technical level to successfully position and deploy Snowflake in customer environments\n\nOwn release readiness for priority support customers, lead disaster recovery drills & provide hands-on migration support.\n\nDrive Issue resolution and high case quality - partner with internal team to drive effective resolution and RCAs. Provide customer context and be the customer advocate.\n\nEstablish regular touchpoints with customers to provide technical and executive-level updates across all reported issues.\n\nBe available on-call as needed for customer success.\n\nServe as a dedicated technical partner to Priority Support customers - providing hands-on support from quick-start consultations and issue resolution to account health monitoring and critical event response\n\nDevelop a deep understanding of each customer's product integration architecture, workloads, and business objectives to deliver contextually relevant guidance\n\nDesign, review, and execute use cases aligned to Snowflake best practices, product features, and functionality - translating technical capabilities into customer outcomes\n\nMonitor, analyze, and deliver actionable recommendations for query performance optimization, with a focus on preventing recurring issues\n\nAnalyze warehouse configuration and utilization, and implement cost optimization recommendations in close partnership with customers\n\nOwn release readiness for priority support customers, lead disaster recovery drills, and provide hands-on migration support\n\nDrive high-quality issue resolution and root cause analyses - serving as the internal customer advocate to ensure effective, timely outcomes\n\nEstablish regular executive and technical touchpoints with customers to provide updates across all active issues and share forward-looking guidance\n\nPartner cross-functionally with Product Management, Engineering, and Marketing to surface customer insights that improve Snowflake's products and services\n\nApply AI-powered tooling and workflows to triage, log analysis, response drafting, and trend detection - validating outputs and escalating to manual investigation where appropriate\n\nOUR IDEAL DESIGNATED SUPPORT ENGINEER WILL HAVE:\n7+ years of experience in Technical Support, Solutions Architecture, Data Engineering, or a similar customer-facing technical role\n\nBachelor's or Master's degree in Computer Science, MIS, or a related field - or equivalent experience\n\nProven success managing enterprise customer relationships as a trusted technical advisor, including communicating and influencing across technical and executive audiences\n\nAdvanced SQL expertise, including query debugging, optimization, window functions, and performance tuning\n\nStrong RDBMS fundamentals: data types, aggregations, execution plans, workload management, and database performance\n\nHands-on experience with distributed or MPP (massively parallel processing) database platforms\n\nExperience with ETL/ELT tools and BI/analytics platforms (e.g., AWS Glue, Azure Data Factory, Informatica, Matillion, Fivetran, Tableau)\n\nExperience working with large-scale infrastructure-as-a-service platforms (AWS, Azure, GCP)\n\nAI fluency: demonstrated ability to use AI-assisted workflows for triage, analysis, and response drafting - including critically validating outputs and knowing when to escalate to manual investigation\n\nHigh emotional intelligence (EQ), empathy, and strong customer advocacy skills, with adaptability to thrive in a fast-moving, dynamic environment\n\nBONUS POINTS FOR THE FOLLOWING:\nExperience with DevOps or DataOps tooling such as Git, Jenkins, or Terraform\n\nHands-on experience troubleshooting database connectivity (drivers, connectors, client software) and cloud data migrations\n\nSolid understanding of internet fundamentals - TCP/IP, HTTP/S, SFTP, DNS - and ability to use diagnostic tools to troubleshoot connectivity issues\n\nExperience with one or more of: Python, Java, JavaScript, Scala, or Spark\n\nFamiliarity with common BI and data exploration tools (Power BI, Tableau, MicroStrategy, Business Objects)\n\nWHY JOIN OUR SUPPORT TEAM AT SNOWFLAKE?\nAs Snowflake's customers grow in scale and sophistication, the DSE role sits at the center of what keeps them confident in their investment. You'll work at the intersection of deep technical problem-solving and high-trust customer relationships - shaping not just case outcomes but the overall experience customers have with Snowflake post-deployment.\nThis is a role for someone who wants real ownership: over customer relationships, over technical quality, and over the evolution of what Priority Support means at Snowflake. You'll work closely with Engineering, Product, and Customer Success, with direct visibility into how your work drives platform adoption and customer loyalty at some of the world's most data-intensive companies.\nSnowflake is growing fast, and we’re scaling our team to help enable and accelerate our growth. We are looking for people who share our values, challenge ordinary thinking, and push the pace of innovation while building a future for themselves and Snowflake.\nHow do you want to make your impact?\nFor jobs located in the United States, please visit the job posting on the Snowflake Careers Site for salary and benefits information: careers.snowflake.com","description_format":"text","description_chars":8063,"description_truncated":false,"requirements":{"experience_years_min":7,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Data Warehouses & Lakehouses","Databases & DBMS","Data Marketplaces, Sharing & Clean Rooms"],"lifecycle":[{"event":"open","at":"2026-07-21T15:12:57Z"},{"event":"close","at":"2026-09-22T14:41:28Z"},{"event":"reopen","at":"2026-09-30T19:23:14Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 529 · green card filings: 106","filings_12m":529,"filings_prev_12m":372,"green_card_filings_12m":106,"median_offered_wage_usd":160862,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":20,"band":"cold","label":"Long shot","p_open":1,"p_active":0.549,"p_room":0.36,"age_days":90,"expected_fill_days":54,"reasons":["conf:1","stale_co","velocity","win:tail","crowd:brand"],"computed_at":"2026-10-20T05:45:00Z"},"pay":{"stated_usd_annual":192100,"is_top_pay":true},"html_url":"https://alion.io/job/snowflake-staff-designated-support-engineer","json_url":"https://alion.io/job/snowflake-staff-designated-support-engineer.json","meta":{"generated_at":"2026-10-20T19:25:26Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":22398,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-21T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":96},"rest":"https://alion.io/mcp/rest/get_company?id=96"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsnowflake-staff-designated-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsnowflake-staff-designated-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsnowflake-staff-designated-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/snowflake-staff-designated-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsnowflake-staff-designated-support-engineer"}]}