{"id":76689,"url":"https://alion.io/job/snowflake-technical-account-manager-observe","title":"Technical Account Manager, Observe","company":{"id":96,"name":"Snowflake","domain":"snowflake.com","url":"https://alion.io/company/snowflake","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"A","score":86,"open_postings":50,"ghost_share":0,"stale_share":0.56,"repost_share":0,"time_to_fill_p50_days":54,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Solutions","role_family":"Solutions","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["New York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":148000,"max":194200,"currency":"USD","period":"year","gross":null,"usd_annual":194200},"salary_estimate":null,"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"Datadog","optional":false},{"name":"Dynatrace","optional":false},{"name":"Grafana","optional":false},{"name":"New Relic","optional":false},{"name":"OpenTelemetry","optional":false},{"name":"Platform Engineering","optional":false},{"name":"Snowflake","optional":false},{"name":"Splunk","optional":false},{"name":"AWS","optional":true},{"name":"Azure","optional":true},{"name":"GCP","optional":true},{"name":"Incident Management","optional":true},{"name":"Kubernetes","optional":true},{"name":"Opsgenie","optional":true},{"name":"PagerDuty","optional":true}],"status":"live","first_seen_at":"2026-08-20T17:19:44Z","employer_posted_date":"2026-08-20","last_verified_at":"2026-10-17T23:54:37Z","board_verified":true,"closed_at":null,"days_open":58,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":58},"description":"At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset - who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done.\nObserve by Snowflake is a high-growth SaaS observability platform built on the Snowflake AI Data Cloud, enabling businesses to troubleshoot modern distributed applications 10x faster. Now, as a core part of Snowflake, we’ve reached a major milestone in the evolution of the Snowflake platform. By bringing AI-powered observability directly into the Snowflake ecosystem, we’ve created the first truly unified platform for telemetry and business data.\nWe’re looking for a Technical Account Manager to partner with our most strategic enterprise customers and ensure they derive sustained operational value from Observe.\nThis is a hands-on, post-sales technical role focused on long-term platform adoption, optimization, and technical partnership. You will work directly with SRE, DevOps, platform, and engineering teams to embed Observe into daily workflows, evolve telemetry strategy over time, and continuously improve reliability, performance, and cost efficiency.\nThis role is ideal for an experienced observability practitioner who enjoys being deeply embedded with customer teams, solving real production challenges, and acting as a trusted technical advisor in complex enterprise environments.\nWhat You’ll Do\nServe as the primary technical owner and trusted advisor for assigned strategic accounts\n\nBuild deep familiarity with customer architectures, datasets, use cases, and operational goals\n\nPartner with SRE, DevOps, and platform teams to integrate Observe into day-to-day operational workflows\n\nOptimize datasets, queries, dashboards, and alerts for reliability, signal quality, performance, and cost\n\nLead regular health checks, architecture reviews, and proactive improvement initiatives\n\nIdentify new use cases and expansion opportunities aligned to customer outcomes\n\nCoordinate technical escalations and advocate across Support, Engineering, and Product when needed\n\nProvide clear technical guidance during change events, scaling initiatives, and complex operational scenarios\n\nWhat You’ll Bring\n7+ years of experience in SRE, DevOps, platform engineering, observability engineering, or customer-facing technical advisory roles\n\nStrong hands-on experience operating production observability platforms\n\nDirect experience with leading observability solutions such as Datadog, Dynatrace, Splunk, New Relic, Grafana, Elastic (ELK), or similar platforms\n\nPractical experience with OpenTelemetry, including signals (logs, metrics, traces), instrumentation strategies, collectors, and telemetry pipelines\n\nStrong understanding of distributed systems, cloud-native architectures, and modern DevOps practices\n\nExperience improving operational outcomes (incident response, alert quality, troubleshooting speed, telemetry governance, or cost optimization)\n\nAbility to lead complex technical conversations with practitioners and engineering leadership\n\nStrong written communication skills for architecture summaries, optimization plans, and executive-ready updates\n\nA pragmatic, consultative mindset focused on solving real-world production problems\n\nNice to Have\nExperience helping organizations standardize or evolve telemetry strategies using OpenTelemetry\n\nExperience modernizing from legacy logging or monitoring tools to modern observability platforms\n\nFamiliarity with cloud-native services (AWS, GCP, Azure) and Kubernetes-based environments\n\nExperience influencing architecture or platform decisions in enterprise environments\n\nExposure to incident management platforms such as PagerDuty, Opsgenie, or VictorOps\n\nExperience mentoring or guiding other engineers in observability best practices\n\nHow This Role Fits\nTechnical Account Managers ensure Observe becomes a durable, high-impact part of how customers operate and improve their systems. They translate platform capabilities into measurable operational value and deepen long-term technical trust with strategic customers.\nSnowflake is growing fast, and we’re scaling our team to help enable and accelerate our growth. We are looking for people who share our values, challenge ordinary thinking, and push the pace of innovation while building a future for themselves and Snowflake.\nHow do you want to make your impact?\nFor jobs located in the United States, please visit the job posting on the Snowflake Careers Site for salary and benefits information: careers.snowflake.com","description_format":"text","description_chars":5046,"description_truncated":false,"requirements":{"experience_years_min":7,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Data Warehouses & Lakehouses","Databases & DBMS","Data Marketplaces, Sharing & Clean Rooms"],"lifecycle":[{"event":"open","at":"2026-08-20T17:19:44Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 529 · green card filings: 106","filings_12m":529,"filings_prev_12m":372,"green_card_filings_12m":106,"median_offered_wage_usd":160862,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":81}],"liveness":{"score":23,"band":"cold","label":"Long shot","p_open":1,"p_active":0.521,"p_room":0.44,"age_days":57,"expected_fill_days":54,"reasons":["conf:0","stale_co","velocity","win:tail","crowd:brand"],"computed_at":"2026-10-17T05:46:00Z"},"pay":{"stated_usd_annual":194200,"is_top_pay":true},"html_url":"https://alion.io/job/snowflake-technical-account-manager-observe","json_url":"https://alion.io/job/snowflake-technical-account-manager-observe.json","meta":{"generated_at":"2026-10-18T01:04:21Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1762,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-19T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":96},"rest":"https://alion.io/mcp/rest/get_company?id=96"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsnowflake-technical-account-manager-observe"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsnowflake-technical-account-manager-observe"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsnowflake-technical-account-manager-observe"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/snowflake-technical-account-manager-observe\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsnowflake-technical-account-manager-observe"}]}