{"id":3764532,"url":"https://alion.io/job/snyk-customer-growth-manager","title":"Customer Growth Manager","company":{"id":11819,"name":"Snyk","domain":"snyk.io","url":"https://alion.io/company/snyk","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":null},"role":"HR","role_family":"HR","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Boston, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":115000,"max":140000,"currency":"USD","period":"year","gross":null,"usd_annual":140000},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"Claude","optional":false},{"name":"Snyk","optional":false}],"status":"live","first_seen_at":"2026-11-04T16:05:51Z","employer_posted_date":"2026-11-04","last_verified_at":"2026-11-09T19:53:28Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"Unleash AI Innovators, Securely\nSoftware is being rewritten in real time. AI agents are starting to write more code than humans do, at a speed no security team has ever had to match, and that single shift is opening up the biggest opportunity our industry has seen in a decade. We're not bracing for it, we're building the company that owns it.\nSnyk is building the next generation security platform where security isn't a set of tools people operate. It's a team of security agents working alongside your engineers, finding, fixing, and governing risk at the speed software is now built. These agents work alongside both the company build and the agents they adopt. Security stops being a queue of work waiting for people, and becomes a coordinated workforce companies direct and trust.\nJob Summary\nSnyk is hiring a Senior Customer Growth Manager to scale our post-sale growth engine. You will help customers realize value faster, discover new use cases, and get more from Snyk as their needs evolve. This is not a traditional customer marketing role. You will turn customer insights and product signals into personalized, AI-powered growth experiences that deliver the right value at the right moment, and you will own the results in adoption, consumption, and expansion pipeline.\nAbout the Team\nYou will join the Customer Marketing and Advocacy Team, which builds the programs that deepen customer relationships and fuel sustainable growth after the sale. We are a hands-on team with real ownership and autonomy. We move fast, challenge what's possible, work closely with Customer Success, Sales, Product, and GTM Operations, and have plenty of fun along the way.\nWhat You’ll Do\nDrive customer expansion by building data-driven, account-based growth programs that identify high-opportunity segments, uncover whitespace and new use cases, and generate qualified upsell and cross-sell opportunities.\n\nPartner with Customer Success and Sales to turn customer engagement into measurable pipeline and revenue impact.\n\nUse product telemetry, customer insights, and behavioral signals to build personalized growth journeys that accelerate time to value, deepen platform utilization, and surface new capabilities.\n\nDesign and orchestrate programs across email, in-app experiences, webinars, workshops, and targeted high-touch engagements, delivering the right experience at the right moment.\n\nBuild the processes, playbooks, and cross-functional operating rhythms that connect customer behavior to new use cases, consumption, qualified expansion pipeline, and revenue outcomes.\n\nBuild practical AI workflows and agents that identify growth opportunities, personalize customer experiences, and streamline execution, so impact scales without scaling manual effort.\n\nRun experiments continuously, measure what works, and scale the motions that deliver results.\n\nHelp shape a modern, AI-forward customer growth function by challenging traditional post-sale motions and building repeatable programs that last.\n\nWhat you’ll bring\n5+ years of experience in customer growth, customer success lifecycle marketing, customer marketing, customer-led growth, GTM strategy, or customer expansion within B2B SaaS.\n\nA track record of building programs that generate measurable consumption, expansion pipeline, or revenue impact.\n\nExperience with usage-based, consumption-based, or hybrid SaaS business models.\n\nStrong analytical skills and the ability to turn product and customer data into actionable growth strategies.\n\nExperience building programs from the ground up, testing ideas quickly, and scaling the motions that work.\n\nCommercial instincts and confidence partnering with Sales, Customer Success, Product, and GTM Operations.\n\nHands-on curiosity about AI: you actively experiment with AI tools such as Claude and Gemini, build practical workflows, and look for ways to improve how work gets done.\n\nThe ability to move between strategic planning and hands-on execution, with strong judgment, customer empathy, and technical curiosity.\n\nAbout Snyk\nSnyk is committed to creating an inclusive and engaging environment where our employees can thrive as we rally behind our common mission to make the digital world a safer place. From Snyk employee resource groups, to global benefits that help our employees prioritize their health, wellness, financial security, and a work/life blend, we aim to support our employees along their entire journeys here at Snyk.\nEqual Employment Opportunity\nSnyk is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.","description_format":"text","description_chars":4724,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Growth opportunities"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Application Security","DevSecOps"],"lifecycle":[{"event":"open","at":"2026-11-04T19:37:14Z"}],"visa":[{"country":"US","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"H-1B filings in 12 months: 1 · green card filings: 1","filings_12m":1,"filings_prev_12m":2,"green_card_filings_12m":1,"median_offered_wage_usd":147500,"route":null,"cap_exempt":false,"checked_at":"2026-11-09T07:32:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":4,"expected_fill_days":43,"reasons":["conf:0","velocity","win:early"],"computed_at":"2026-11-09T06:03:00Z"},"pay":{"stated_usd_annual":140000,"is_top_pay":true},"html_url":"https://alion.io/job/snyk-customer-growth-manager","json_url":"https://alion.io/job/snyk-customer-growth-manager.json","meta":{"generated_at":"2026-11-09T23:38:34Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":13498,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":11819},"rest":"https://alion.io/mcp/rest/get_company?id=11819"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsnyk-customer-growth-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsnyk-customer-growth-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsnyk-customer-growth-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/snyk-customer-growth-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsnyk-customer-growth-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3764532}},{"tool":"search_jobs","arguments":{"company":"snyk.io","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3764532},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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