{"id":1623457,"url":"https://alion.io/job/socan-bilingual-account-executive","title":"Bilingual Account Executive","company":{"id":1795405,"name":"SOCAN","domain":"socan.com","url":"https://alion.io/company/socan-com","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Dayforce","truth_index":null},"role":"Sales","role_family":"Sales","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["North York, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":71920,"max":91000,"currency":"CAD","period":"year","gross":null,"usd_annual":63879},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Instagram","optional":true},{"name":"LinkedIn","optional":true},{"name":"X (Twitter)","optional":true}],"status":"live","first_seen_at":"2026-09-23T04:00:00Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-10-27T03:54:50Z","board_verified":true,"closed_at":null,"days_open":34,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":34},"description":"We’re Hiring!\nBilingual Account Executive\nToronto, ON | Montréal, QC\nwww.socan.com\n\nPOSITION TYPE: Full-Time, Contract (12 month term) \nPAY BAND: $71,920 - $91,000 \nREASON FOR HIRING: Temporary replacement \nWORK MODEL: Hybrid\nLANGUAGE: Bilingual (English and French)\n\nWHO WE ARE\nSOCAN is a not-for-profit copyright collective dedicated to ensuring music creators and publishers receive what they have rightfully earned for the use of their work. SOCAN supports and represents nearly 200,000 songwriters, composers, and music publishers. Through licensing, global royalty collection and advocacy, we help creators to keep making the music that entertains, moves, and inspires us \n\nOUR COMMITMENT TO DIVERSITY, EQUITY, INCLUSION, AND ANTI-RACISM \nSOCAN thrives with a variety of viewpoints, identities, and backgrounds, and we are committed to anti-racism. Everyone is welcome to apply for our wide range of roles, regardless of gender identity, gender expression, ethnicity, race, age, culture, sexual orientation, religious belief, or physical ability. Learn more about SOCAN’s commitment to Inclusion & Anti-Racism. \n\nWHY WORK WITH US?\nMake a difference by supporting and collaborating with a vibrant and creative community\nEnjoy many options for workplace flexibility and work-life balance\nGet involved in the rapidly changing creative space\nAdvocate for and empower the creative community\nTogether, we’ll help music creators earn more income and make a living\n\nWHAT WE OFFER\n35-hour workweek schedule (possible flexible work options i.e., 4-day work week (position based)\nInclusive and collaborative working environment \n\nABOUT THE ROLE\nThe purpose of this position is to provide superior customer service to high-profile, top-earning songwriters, composers, and music publishers by proactively managing the administration of their catalogues and ensuring the accuracy and timely payment of their performance and reproduction rights royalties\nThis position requires you to work closely with the Creative team and Operations Queries Team to maintain this high level of service and the retention of our members.\n\nPlease note: Fluency in both English and French is required for this position as the position requires constant and regular interaction with both French and English-speaking members and stakeholders.\n\nWHAT YOU’LL DO / KEY RESPONSIBILITIES\nBuild rapport, trust and confidence with assigned accounts that includes a combination of Songwriters, AV Composers and Publisher members to ensure satisfaction with SOCAN. \nOffer expertise service to ensure members’ works and cues are registered, forms are completed/submitted, and agreements are entered in SOCAN systems. \nPerform proactive tasks and initiatives to ensure proper management of assigned member account of royalties and catalogue maintenance. This includes but is not limited to unidentified performances, initiating claims, requesting documentation, earnings analysis, and looking at trends. \nUse CRM/Case Management system to properly document and track all member queries and adhere to departmental service level agreements (SLAs). \nCoordinate with various departments within SOCAN for domestic and international queries and adjustments. \nReceive and process advance requests from members. \nProvide information and guidance to high profile members and their managers or representatives throughout SOCAN processes. \nProvide telephone and email support for all members with respect to any queries regarding area of expertise (cue sheets, concerts, publishing etc.). \nResolve member questions or queries with the use of SOCAN’s CRM, Member Portal, and database. \nUse knowledge of SOCAN repertoire to review various reports. \nParticipate and represent SOCAN at industry events as required. \nOther duties as required. \nWHAT YOU WILL BRING / QUALIFICATIONS & EXPERIENCE\nDegree or Diploma in Business, or a related field or relevant experience \nMinimum 5 years’ customer service/customer care experience \nMinimum of 2 years’ experience working in the entertainment/music industry \nExperience in Copyright, Publishing or Royalty Administration an asset. \nExcellent communication skills in English and French \nExcellent interpersonal skills with an emphasis on customer service \nSuperior telephone manners, including good telephone etiquette, voice quality, diction, and articulation. \nSuperior listening skills \nKnowledge of the music industry \nKnowledge of local music scene and ecosystem \nKnowledge and expertise in handling publishing agreements and administration, an asset \nProficient in use of MS office (Word, Excel) applications \nCOMPETENCIES\nCommunicator \nRelationship Builder \nService Oriented \nResults Oriented \nAnalytical \nAdaptable/flexible \nTeamwork \nInitiative \nEmotional Intelligence and Resilience \nACCESSIBILITY & ACCOMMODATION\nSOCAN is committed to providing an inclusive workplace environment that meets the accessibility needs of employees with disabilities. Should you require accommodations please contact us directly at  and we will make the necessary accommodations. Applications submitted to this email address will not be accepted.\n\nEQUAL EMPLOYMENT OPPORTUNITY\nSOCAN is an Equal Opportunity Employer. Hiring and other employment decisions at SOCAN are made without regard to race, colour, religion, sex, ancestry, national origin, ethnic origin, age, disability, citizenship, veteran status, sexual orientation, record of offences, marital status, family status, or any other characteristic protected by federal, provincial, or local law, regulation, or ordinance.\n\nIf you don’t see yourself fully reflected in every job requirement listed on the posting above, we still encourage you to reach out and apply. Research has shown underrepresented groups often only apply when they feel 100% qualified. We are committed to creating a more equitable, inclusive, and diverse company and we strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientations, and life experiences to apply\n\nHOW TO APPLY\nIf you’re interested in joining us, we’d love to hear from you: http://www.socan.com/careers/\nThank you for your interest in our company; we will be in touch with those candidates we wish to interview.\nTo learn more about SOCAN, go to www.socan.com. You can also follow us on LinkedIn, Twitter, Instagram, and Facebook (@SOCANmusic/@SOCANmusique).","description_format":"text","description_chars":6388,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"French","level":"All levels","optional":false},{"language":"English","level":"All levels","optional":false}]},"benefits":["Equity","Flexible schedule"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Media & Entertainment","Music Industry"],"lifecycle":[{"event":"open","at":"2026-10-01T20:54:14Z"}],"visa":[],"liveness":{"score":55,"band":"ok","label":"Likely open","p_open":1,"p_active":0.729,"p_room":0.75,"age_days":33,"expected_fill_days":35,"reasons":["conf:1","win:late"],"computed_at":"2026-10-26T05:57:25Z"},"pay":{"stated_usd_annual":63879,"is_top_pay":false},"html_url":"https://alion.io/job/socan-bilingual-account-executive","json_url":"https://alion.io/job/socan-bilingual-account-executive.json","meta":{"generated_at":"2026-10-27T05:02:29Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4882,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-28T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1795405},"rest":"https://alion.io/mcp/rest/get_company?id=1795405"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsocan-bilingual-account-executive"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsocan-bilingual-account-executive"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsocan-bilingual-account-executive"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/socan-bilingual-account-executive\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsocan-bilingual-account-executive"}]}