{"id":4134188,"url":"https://alion.io/job/socan-revenue-data-specialist","title":"Revenue & Data Specialist","company":{"id":1795405,"name":"SOCAN","domain":"socan.com","url":"https://alion.io/company/socan-com","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Dayforce","truth_index":null},"role":"Data Science","role_family":"Data Science","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Toronto, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":61200,"max":76500,"currency":"CAD","period":"year","gross":null,"usd_annual":53718},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"Copilot Studio","optional":false},{"name":"Power Automate","optional":false},{"name":"Power BI","optional":false}],"status":"live","first_seen_at":"2026-11-11T05:00:00Z","employer_posted_date":"2026-11-12","last_verified_at":"2026-11-12T08:55:40Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"We’re Hiring!\nDATA & REVENUE SPECIALIST\nToronto, ON | Montreal, QC\nwww.socan.com\n\nPOSITION TYPE: Permanent Full-TimeHIRING RANGE: $61,200 - $76,500/AnnumREASON FOR HIRING: ReplacementWORK MODEL: HybridLANGUAGE: English, French is an asset \n\nWHO WE ARE\nSOCAN is a not-for-profit copyright collective dedicated to ensuring music creators and publishers receive what they have rightfully earned for the use of their work. SOCAN supports and represents nearly 200,000 songwriters, composers, and music publishers. Through licensing, global royalty collection and advocacy, we help creators to keep making the music that entertains, moves, and inspires us \n\nOUR COMMITMENT TO DIVERSITY, EQUITY, INCLUSION, AND ANTI-RACISM \nSOCAN thrives with a variety of viewpoints, identities, and backgrounds, and we are committed to anti-racism. Everyone is welcome to apply for our wide range of roles, regardless of gender identity, gender expression, ethnicity, race, age, culture, sexual orientation, religious belief, or physical ability. Learn more about SOCAN’s commitment to Inclusion & Anti-Racism. \n\nWHY WORK WITH US?\nMake a difference by supporting and collaborating with a vibrant and creative community\nEnjoy many options for workplace flexibility and work-life balance\nGet involved in the rapidly changing creative space\nAdvocate for and empower the creative community\nTogether, we’ll help music creators earn more income and make a living\n\nWHAT WE OFFER\n35-hour workweek schedule (possible flexible work options i.e., 4-day work week (position based)\nTwelve paid sick days annually (including five personal days) \nAnnual Performance Incentive bonus (dependent on a personal and company performance) \nDefined contribution Pension Plan\nComprehensive, health and dental benefits program\nInclusive and collaborative working environment \n\nABOUT THE ROLE\nThe Licensing Operations and Data Specialist is responsible for supporting licensing administration, royalty collections operations, data management, operational reporting, systems optimization and development, and automated customer communications across SOCAN's licensing portfolio. \n\nThis role combines licensing operations support, process improvement, data governance, reporting, systems administration, and workflow automation to support SOCAN's licensing and royalty collection objectives. The Specialist contributes to efficient day-to-day operations while identifying opportunities to improve accuracy, scalability, and service delivery through the effective use of Dynamics 365 CRM, Power BI, Power Platform technologies, Copilot Studio, Agentic AI solutions, automated communications, and workflow automation. \n\nThe position serves as a key operational liaison between Licensing, Royalty Collections, Finance, Legal, Technology, Operational Audit and external stakeholders, ensuring accurate data management, efficient service delivery, and scalable business processes that enhance both employee and licensee experiences. \n\nThe knowledge of English is required for this position as the position requires to interact on a constant and regular basis with English-speaking stakeholders outside of Quebec\n\nWHAT YOU’LL DO / KEY RESPONSIBILITIES\n\nLicensing Operations \nSupport licensing operations activities, including identification and qualification of prospective licensees, licensee onboarding and account setup, usage logging and reporting administration, and licensing data collection, validation, and maintenance. \nEnsure the accuracy and completeness of licensing records within SOCAN systems. \nSupport new licensing initiatives and operational implementation of tariff, policy, and process changes. \nDevelop operational procedures that improve efficiency, compliance, and licensee experience. \nMonitor operational KPIs and service levels for licensing processes. \n\nRoyalty Collections Operations \nProvide operational support for royalty collections activities, including entry and validation of reporting data, invoice generation and distribution, payment processing and reconciliation support, account maintenance, and collections administration. \nSupport collection, recovery, and escalation efforts for outstanding balances. \nLiaise with third-party collections agencies and internal stakeholders as required. \nCoordinate financial case management activities, including write-offs, write-backs, settlements, adjustments, and refunds. \nEnsure operational compliance with established financial controls and procedures. \n\nAutomated Communications & Customer Engagement \nOwn the development, maintenance, optimization, and execution of automated communications programs. \nManage automated communication workflows related to invoices, statements, royalty reports, tariff updates, collections reminders, escalation notifications, customer onboarding, and account maintenance communications. \nDevelop communication sequences using Dynamics 365, Power Automate, Copilot Studio, and related platforms. \nMonitor communication performance metrics and continuously optimize customer engagement effectiveness. \nEnsure messaging is accurate, compliant, customer-focused, and aligned with SOCAN standards. \n\nMailbox, Call & Service Queue Management \nOversee processes for receiving, triaging, and routing general mailbox inquiries, incoming telephone calls, voicemails, and service requests. \nImplement and maintain automated routing workflows and service queue management processes. \nEnsure timely assignment and resolution of inquiries according to service standards. \nMonitor response times and volume trends and implement improvements where required.\n\nSystems Development, Automation & Digital Transformation \nSupport Licensing & Royalty Collections technology solutions from an operational and data perspective. \nAdminister, enhance, and optimize Dynamics 365 CRM, Power BI, Power Automate, Microsoft Power Platform, Copilot Studio, Agentic AI solutions, automated communication systems, and operational reporting platforms for the Licensing and Royalty Collections team. \nIdentify opportunities to automate manual processes and improve scalability. \nSupport the design and implementation of AI-enabled workflows and digital transformation initiatives. \nPartner with Technology teams and vendors on new system implementations, upgrades, integrations, and enhancements. \nDevelop business requirements and support testing, deployment, and change management activities. \n\nOperational Reporting, Data Management & Analytics \nSupport operational reporting and business intelligence initiatives. \nDesign, maintain, and enhance Power BI dashboards and reporting solutions. \nEnsure data accuracy, integrity, governance, and consistency across systems. \nDevelop reports and tools for performance metrics, scorecards, and operational KPIs. \nAnalyze business data and provide insights to support decision-making and operational improvements. \nSupport data maintenance activities across licensing, royalty collections, and systems. \nProduce reports and analysis for leadership, finance, legal, and operational stakeholders. \n\nLegal, Compliance & Audit Support \nSupport documentation and reporting requirements related to Copyright Board matters, tariff proceedings, royalty collection disputes, litigation support, and licensing agreements. \nCoordinate operational support for internal and external audits. \nSupport audit data gathering, validation, reconciliation, and reporting activities. \nAssist legal and compliance teams in preparing account documentation and records relating to legal enforcement actions. \nEnsure operational procedures meet regulatory, contractual, and organizational compliance requirements. \n\nProjects & Continuous Improvement \nSupport operational improvement projects focused on efficiency, accuracy, automation, and licensee experience. \nSupport implementation of royalty rate changes, tariff updates, and operational adjustments. \nSupport system enhancement projects and process redesign initiatives. \nSupport adoption of new technologies and automation capabilities across the department. \nDevelop and maintain standard operating procedures (SOPs), training documentation, and process maps. \nContribute to continuous improvement and innovation initiatives across Licensing & Royalty Collections. \n\nWHAT YOU WILL BRING / QUALIFICATIONS & EXPERIENCE\nPost-secondary education in Business Administration, Finance, Accounting, Data Analytics, Information Systems, Technology, or a related field. \n5+ years of experience in licensing, royalty collections, operations, finance, customer operations, or related business functions. \nAdvanced experience with Microsoft Dynamics 365 CRM. \nAdvanced experience developing and maintaining Power BI dashboards and reporting solutions. \nAdvanced experience designing workflows using Power Automate. \nDemonstrated experience implementing and managing automated customer communication solutions. \nDemonstrated experience with Copilot Studio, AI-powered automation, Agentic AI, and intelligent workflow solutions. \nStrong experience working with operational reporting, business intelligence, and data management. \nStrong understanding of accounts receivable, invoicing, payments, and collections processes. \nExperience supporting projects and process improvement initiatives\nLicensing operations administration \nData management, validation, and governance \nDynamics 365 CRM administration and optimization \nPower BI design and analytics \nPower Platform development \nAgentic AI and Copilot Studio implementation \nBusiness process automation \nOperational excellence and continuous improvement \nData analysis and reporting \nAccounts receivable and collections support \nProject and change support \nStrong written and verbal communication \nStakeholder management and collaboration \nProblem solving and decision making \nStrategic thinking and innovation \nCustomer service excellence \n\nAssets \nExperience within music licensing, copyright administration, media, entertainment, collective rights management, or royalty administration. \nKnowledge of copyright, tariffs, licensing, and royalty collection processes. \nProject management certification or equivalent experience. \nBilingualism (English and French)\n\nCOMPETENCIES\nAccountability \nAnalytical Thinking \nCustomer Focus \nCommunication \nCollaboration \nInnovation \nContinuous Improvement \nAdaptability \nResilience \nAttention to Detail \nResults Orientation \nStrategic Mindset \nOperational Excellence \n\nACCESSIBILITY & ACCOMMODATION\nSOCAN is committed to providing an inclusive workplace environment that meets the accessibility needs of employees with disabilities. Should you require accommodations please contact us directly at  and we will make the necessary accommodations. Applications submitted to this email address will not be accepted.\n\nEQUAL EMPLOYMENT OPPORTUNITY\nSOCAN is an Equal Opportunity Employer. Hiring and other employment decisions at SOCAN are made without regard to race, colour, religion, sex, ancestry, national origin, ethnic origin, age, disability, citizenship, veteran status, sexual orientation, record of offences, marital status, family status, or any other characteristic protected by federal, provincial, or local law, regulation, or ordinance.\n\nIf you don’t see yourself fully reflected in every job requirement listed on the posting above, we still encourage you to reach out and apply. Research has shown underrepresented groups often only apply when they feel 100% qualified. We are committed to creating a more equitable, inclusive, and diverse company and we strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientations, and life experiences to apply\n\nHOW TO APPLY\nIf you’re interested in joining us, we’d love to hear from you: http://www.socan.com/careers/\nThank you for your interest in our company; we will be in touch with those candidates we wish to interview.\nTo learn more about SOCAN, go to www.socan.com. You can also follow us on LinkedIn, Twit...","description_format":"text","description_chars":12057,"description_truncated":true,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Equity","Flexible schedule"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Music Industry","Standards & Industry Bodies"],"lifecycle":[{"event":"open","at":"2026-11-12T03:25:16Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":1,"expected_fill_days":36,"reasons":["conf:1","win:early"],"computed_at":"2026-11-12T10:38:37Z"},"pay":{"stated_usd_annual":53718,"is_top_pay":false},"html_url":"https://alion.io/job/socan-revenue-data-specialist","json_url":"https://alion.io/job/socan-revenue-data-specialist.json","meta":{"generated_at":"2026-11-12T12:54:58Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":26721,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1795405},"rest":"https://alion.io/mcp/rest/get_company?id=1795405"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsocan-revenue-data-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsocan-revenue-data-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsocan-revenue-data-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/socan-revenue-data-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsocan-revenue-data-specialist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4134188}},{"tool":"search_jobs","arguments":{"company":"socan.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4134188},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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