{"id":1167202,"url":"https://alion.io/job/soci-com-revenue-operations-analyst","title":"Revenue Operations Analyst","company":{"id":688390,"name":"SOCi","domain":"soci.com","url":"https://alion.io/company/soci-2","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":88,"open_postings":12,"ghost_share":0,"stale_share":0.5,"repost_share":0,"time_to_fill_p50_days":32,"computed_at":"2026-10-15T05:46:00Z"}},"role":"Sales","role_family":"Sales","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Vancouver, Canada","Toronto, Canada"],"countries":["CA"],"hiring_countries":["CA"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":28000,"max_usd":56000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":46},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Salesforce","optional":false},{"name":"Agile","optional":true},{"name":"AI Agents","optional":true}],"status":"live","first_seen_at":"2026-09-23T16:15:59Z","employer_posted_date":"2026-09-23","last_verified_at":"2026-10-15T21:32:42Z","board_verified":true,"closed_at":null,"days_open":22,"trust":{"level":"ok","repost_count":0,"flags":[],"days_open":21},"description":"Who We Are:\nSOCi is the leader in AI-powered marketing solutions for multi-location businesses. With its proprietary Genius AI™ and suite of Genius Agents™, SOCi provides a first-of-its-kind, AI-powered digital workforce capable of handling the workload of 1,000 local marketers™, empowering brands to achieve unmatched digital visibility, strengthen customer engagement, and scale faster than ever before.\nSOCi is recognized by Fast Company as one of the World's Most Innovative Companies, and is trusted by nearly 1,000 top brands-including Ford, Ace Hardware, Kumon, Liberty Tax, and more-to automate and optimize local marketing tasks across all locations. Founded in 2012 and backed by leading strategic investors, SOCi is transforming how multi-location brands manage and scale their marketing efforts. You can view our Awards and Accolades here!\nAbout the Role\nWe are seeking a highly organized, analytical, and process-oriented Revenue Operations Analyst to support our Customer Success, Sales, and Marketing organizations. This role will serve as a key operational partner across the customer lifecycle, helping teams operate efficiently through strong queue management, Salesforce administration and reporting, Customer Success operations, and cross-functional process management. The ideal candidate is comfortable working across multiple teams, can translate business needs into operational solutions, and has advanced Salesforce reporting skills. This person should be equally comfortable investigating an operational issue, building an executive-ready dashboard, coordinating a cancellation across multiple departments, and identifying opportunities to improve the underlying process.\nKey Responsibilities\nRevenue Operations Queue Management\nOwn the day-to-day management of the Revenue Operations request queue.\nReview and triage incoming cases, determine priority and appropriate ownership, and route requests to the correct Revenue Operations team member or functional owner.\nManage assigned cases from intake through resolution, ensuring timely communication and appropriate follow-up with stakeholders.\nMonitor queue health, aging, volume, and resolution times to ensure requests are addressed within established service-level expectations.\nIdentify recurring requests and issues that may indicate opportunities for process improvement, automation, documentation, or enablement.\nMaintain clear documentation of case resolutions and operational changes.\nCustomer Success Operations\nServe as a primary Revenue Operations point of contact and operational partner for the Customer Success organization.\nPartner with Customer Success leaders and team members to understand business requirements and translate them into scalable processes, reporting, and system improvements.\nSupport changes and enhancements to Salesforce and other Revenue Operations tools used by Customer Success.\nPartner closely with Customer Success Enablement to ensure alignment and understanding of processes, tools, documentation, and enablement assets impacted by operational changes.\nHelp document and standardize Customer Success operational processes and identify opportunities to improve efficiency and scalability.\nSupport testing and quality assurance for system, workflow, and process changes before deployment.\nCancellation & Offboarding Operations\nManage and oversee the end-to-end customer cancellation process.\nCoordinate across Customer Success, Implementation/Offboarding, Billing, Finance, and other stakeholders to ensure cancellations are processed accurately and on time.\nPerform quality assurance throughout the cancellation process to ensure required information is complete, systems are updated appropriately, and downstream teams receive the information they need.\nIdentify and resolve discrepancies or process gaps that could impact customer offboarding, billing, reporting, or revenue data.\nMaintain documentation and controls to ensure a consistent and auditable cancellation process.\nAnalyze cancellation trends and surface insights or recurring operational issues to Revenue Operations and Customer Success leadership.\nReporting & Analytics\nDevelop and maintain Salesforce reports and dashboards supporting Sales, Customer Success, Marketing, and Revenue Operations.\nPartner with business stakeholders to understand reporting requirements and translate them into accurate, actionable reporting.\nProvide Clari and CAP reporting to Customer Success leadership as needed.\nBuild recurring and ad hoc reporting to support leadership decision-making and operational reviews.\nPerform quality assurance and validation of reporting to ensure data accuracy and consistency.\nInvestigate discrepancies across Salesforce and other revenue systems and partner with appropriate teams to resolve data issues.\nHelp establish consistent definitions and reporting methodologies for key revenue and customer metrics.\nSalesforce & Data Management\nServe as a Salesforce reporting subject matter expert within Revenue Operations.\nBuild and maintain advanced Salesforce reports, dashboards, report types, filters, formulas, and related reporting solutions.\nSupport data quality initiatives by identifying incomplete, inconsistent, or inaccurate CRM data.\nPartner with Revenue Operations and system administrators to recommend improvements to Salesforce fields, workflows, processes, and reporting structures.\nAssist with user acceptance testing and quality assurance for Salesforce enhancements.\nHelp maintain documentation related to Salesforce processes, reporting definitions, and operational workflows.\nProcess Improvement & Operational Excellence\nIdentify opportunities to streamline manual processes and improve operational efficiency.\nDocument current-state and future-state processes, requirements, and standard operating procedures.\nPartner cross-functionally to implement process improvements and measure their effectiveness.\nLook for opportunities to reduce repetitive requests through automation, self-service reporting, documentation, and enablement.\nMaintain strong attention to detail while balancing multiple requests, projects, and priorities.\nQualifications\n2+ years of experience in Revenue Operations, Sales Operations, Customer Success Operations, Business Operations, or a related analytical/operational role.\nStrong Salesforce experience with an advanced understanding of reports and dashboards.\nExperience working with CRM data and translating business requirements into reporting or operational solutions.\nStrong analytical skills with the ability to investigate data, identify trends, and communicate findings clearly.\nStrong project and process management skills with the ability to manage work from intake through completion.\nExcellent attention to detail and commitment to data accuracy and quality assurance.\nStrong written and verbal communication skills.\nDemonstrated ability to work effectively with stakeholders across multiple departments.\nAbility to prioritize competing requests and operate effectively in a fast-paced environment.\nComfortable identifying problems, recommending solutions, and taking ownership through resolution.\nPreferred Qualifications\nExperience supporting a SaaS or recurring-revenue business.\nExperience supporting Customer Success operations and customer lifecycle processes.\nExperience with Clari or similar revenue intelligence/forecasting platforms.\nExperience with ticketing or case-management workflows.\nExperience working with customer cancellation, offboarding, billing, or renewal processes.\nExperience with data visualization or business intelligence tools.\nFamiliarity with revenue metrics including ARR, churn, retention, renewals, pipeline, and forecast reporting.\nExperience identifying opportunities for workflow automation and operational scale.\nSOCi expects to pay a base salary in the range of $60,000 to 80,000 CAD base salary. Within the range, individual pay is determined by factors such as job-related skills, experience, and relevant education or training.\nWhat SOCi Provides to You\nComprehensive Benefits Package (full-time permanent, non-contract roles only)\nHealth insurance plans, dental, and vision\nWellness incentives\n401(k) plan with employer match\nFlexible Work Environment (full-time, non-contract roles only)\nFlexible paid time off\nQuarterly wellness days\nPaid holidays\nUnique employee engagement programs \nEmpowering Career Growth and Success \nWhat’s Important at SOCi\nLed by a team of industry experts, SOCi is leading the pack in agentic marketing for multi-location brands. Our passionate team of SOCialites work from home around the globe!\nOur collaborative, dynamic culture allows our teams to work cross-functionally and optimize productivity. We are a fast-paced, agile environment where thought leadership and input are encouraged. If you are looking for a place where you can come and make a difference in the way enterprise organizations utilize social technology, then SOCi is for you. Visit soci.ai for more information.\n #LI-Remote","description_format":"text","description_chars":9031,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Flexible schedule","Health insurance"],"hiring_locations":[{"name":"Canada","iso":"CA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Marketing Automation","Marketing & Sales AI"],"lifecycle":[{"event":"open","at":"2026-09-24T03:59:34Z"}],"visa":[],"liveness":{"score":48,"band":"ok","label":"Likely open","p_open":1,"p_active":0.537,"p_room":0.9,"age_days":21,"expected_fill_days":32,"reasons":["conf:3","stale_co","win:mid","comp:junior"],"computed_at":"2026-10-15T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/soci-com-revenue-operations-analyst","json_url":"https://alion.io/job/soci-com-revenue-operations-analyst.json","meta":{"generated_at":"2026-10-16T00:24:10Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":731,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-17T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":688390},"rest":"https://alion.io/mcp/rest/get_company?id=688390"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsoci-com-revenue-operations-analyst"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsoci-com-revenue-operations-analyst"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsoci-com-revenue-operations-analyst"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/soci-com-revenue-operations-analyst\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsoci-com-revenue-operations-analyst"}]}