{"id":718483,"url":"https://alion.io/job/socialdiscoverygroup-it-support-operations-specialist","title":"IT Support & Operations Specialist","company":{"id":691783,"name":"Social Discovery Group","domain":"socialdiscoverygroup.com","url":"https://alion.io/company/socialdiscoverygroup","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Breezy","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["US","JP","RS"],"hiring_countries_total":3,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"Confluence","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"GCP","optional":false},{"name":"Google Workspace","optional":false},{"name":"Jira","optional":false},{"name":"Okta","optional":false},{"name":"OpenAI","optional":false},{"name":"Slack","optional":false},{"name":"VLAN","optional":false},{"name":"VPN","optional":false},{"name":"Windows","optional":false},{"name":"PowerShell","optional":true},{"name":"Python","optional":true},{"name":"Wi-Fi","optional":true}],"status":"live","first_seen_at":"2026-08-12T07:58:55Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-10-30T15:52:01Z","board_verified":true,"closed_at":null,"days_open":79,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":79},"description":"Social Discovery Group (SDG) is a group of social discovery companies. SDG solves the problems of loneliness, isolation, and disconnection - transforming virtual intimacy into the new normal. SDG’s products redefine the way people interact and connect with one another.\nOur portfolio includes social entertainment platforms designed to connect people online across different cultures and regions of the world.\nWe bring together a team of like-minded people and IT professionals who specialize in creating and developing globally impactful social discovery products. Our international team of digital nomads works remotely from all over the world.\nWe’re proud to be a two-time “Great Place to Work” winner (USA & Japan, 2024-2025) and a Top-5 Company for Work-From-Anywhere Jobs (FlexJobs, 2025).\nWe are looking for IT Support & Operations Specialist.\nYour main tasks will be:\nRun the infrastructure end-to-end: VPS, dedicated servers, virtual machines, VPN, MFA, firewall, remote access - plus the monitoring, logging, and backups that keep it honest.\nAdminister Google Workspace completely - accounts, groups, aliases, security policy, SPF/DKIM/DMARC, and any migrations that come with it.\nOwn Slack, OpenAI, and every other SaaS platform we run - including version and system migrations when they happen.\nBe the actual IT support for a distributed team - L1/L2 on Mac and Windows, onboarding and offboarding, remote laptop setup, device lifecycle.\nNegotiate with vendors, manage procurement, and control payment on cloud resources, licenses, and invoices - the part most sysadmins never touch, but you will.\nShow up occasionally when we run an offline \"station\" and physically set up the room - laptops, mics, sound. \nWe expect from you:\nYou've spent 5+ years as a sysadmin or in IT ops, and you've actually run Google Workspace top to bottom - including a domain migration, not just user management.\nYou know Slack, Confluence, Jira, and SSO/2FA (Okta, Google, Azure AD or similar) from hands-on use, not a course.\nYou've got working knowledge of at least one public cloud (AWS/GCP/Azure) and the on-prem basics - DNS, DHCP, VPN, VLAN, firewall.\nYou've built and tested backups, not just scheduled them, and you understand mail security (SPF/DKIM/DMARC) well enough to fix it when it breaks.\nYou've dealt with vendors and procurement directly - contracts, invoices, renewals - this isn't a nice-to-have here, it's half the job.\nScripting (bash/Python/PowerShell) is a plus, not a requirement.\nYour English and Russian are both solid enough - B1+ - to run a call with a vendor without a script.\nWhat do we offer:\nREMOTE OPPORTUNITY to work full-time;\nThe initial pay level orpay range for this role will be shared with candidates during the recruitment process and before the commencement of employment;\nVacation 28 calendar days per year;\n7 wellness days per year (time off) that can be used to deal with household issues, to lie down and recover without taking sick leave;\nBonuses up to $5000 for recommending successful applicants for positions in the company;\n50%payment for professional training, international conferences, and meetings;\nCorporate discount for English lessons;\nHealth benefits. According to the paychecks, if you are not eligible for corporate medical insurance, the company will compensate you with up to $ 1,000 gross per year per employee. This can be spent on self-purchase of health insurance or on doctor’s fees for yourself and close relatives (spouse, children);\nWorkplace organization. The company provides all employees with an equipped workplace and all the necessary equipment (table, armchair, wifi, etc.) in our offices or co-working locations. In the other locations, the company provides reimbursement of workplace costs up to $ 1000 gross once every 3 years, according to the paychecks. This money can be spent on the rent of the co-working room, on equipping the working place at home (desk, chair, Internet, etc.) during those 3 years;\nInternal gamified gratitude system: receive bonuses from colleagues and exchange them for our merchandise, team building activities, massage certificates, etc. \nSounds good? Join us now!","description_format":"text","description_chars":4165,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Russian","level":"All levels","optional":false}]},"benefits":["Health insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"},{"name":"Japan","iso":"JP","kind":"country"},{"name":"Serbia","iso":"RS","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Dating & Relationships","Investment Holding Companies"],"lifecycle":[{"event":"open","at":"2026-09-11T06:41:50Z"}],"visa":[],"liveness":{"score":14,"band":"cold","label":"Long shot","p_open":1,"p_active":0.508,"p_room":0.28,"age_days":78,"expected_fill_days":24,"reasons":["conf:3","urgency","velocity","win:tail","crowd:"],"computed_at":"2026-10-30T05:48:23Z"},"pay":null,"html_url":"https://alion.io/job/socialdiscoverygroup-it-support-operations-specialist","json_url":"https://alion.io/job/socialdiscoverygroup-it-support-operations-specialist.json","meta":{"generated_at":"2026-10-30T16:23:11Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4610,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-31T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":691783},"rest":"https://alion.io/mcp/rest/get_company?id=691783"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsocialdiscoverygroup-it-support-operations-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsocialdiscoverygroup-it-support-operations-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsocialdiscoverygroup-it-support-operations-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/socialdiscoverygroup-it-support-operations-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsocialdiscoverygroup-it-support-operations-specialist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":718483}},{"tool":"search_jobs","arguments":{"company":"socialdiscoverygroup.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":718483},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}