{"id":3702085,"url":"https://alion.io/job/societe-generale-application-support-manager","title":"Application support manager","company":{"id":1760180,"name":"Société Générale","domain":"societegenerale.com","url":"https://alion.io/company/societegenerale-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Career sitemap","truth_index":{"grade":"B","score":82,"open_postings":99,"ghost_share":0,"stale_share":0.939,"repost_share":0,"time_to_fill_p50_days":20,"computed_at":"2026-11-07T05:47:08Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"Git","optional":false},{"name":"ITIL","optional":false},{"name":"Jira","optional":false},{"name":"Microsoft Office","optional":false},{"name":"MS SQL","optional":false},{"name":"Oracle","optional":false},{"name":"Python","optional":false},{"name":"ServiceNow","optional":false},{"name":"SQL","optional":false},{"name":"Unix","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-11-03T19:50:38Z","employer_posted_date":"2026-11-03","last_verified_at":"2026-11-07T14:06:27Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Responsibilities\n\n Department description\nWithin Société Générale Investment Banking, GBTO/FIC (Global Banking & Trading Operations – Fixed Income, Currencies & Commodities) supports the end‑to‑end operational lifecycle of Fixed Income, FX, and related trading products.\nThe department ensures the reliability and performance of front‑to‑back trading systems, providing pricing, market connectivity, market‑making tools, risk analysis, and post‑trade processing. GBTO/FIC partners closely with Front Office, Risk, Finance, and Technology to manage operational risk and deliver scalable, compliant solutions.\nThe team plays a critical role in process optimization, issue resolution, and regulatory control adherence, enabling efficient, timely, and secure trading operations across the firm.\n\nPosition Overview\nThe New York team is part of a global organization supporting trading activity across the Americas, Europe, and Asia. As the business continues to evolve, we are seeking a dynamic and motivated Application Support Manager to build and maintain a robust technology and operational environment that enables the business to achieve its strategic objectives.\n\nKey Responsibilities\n1. People and Resource Management\nLead, supervise, and develop the local support team, including participation in recruitment\nManage team schedules to ensure efficient business coverage\nNavigate and manage staff turnover while ensuring continuity of service\nSupport team members in the evolution of their roles, responsibilities, and career paths\nDrive competency development and ensure skill diversification within the team\nAssess team performance using skills matrices and report regularly to management\nMaintain regular communication on priorities, strategy, and ongoing initiatives\nPromote collaboration with Development teams, Global Middle Office, and Back Office\nAct as a change enabler, fostering an environment that challenges and improves existing processes\n2. IT Production and Application Support Management\nOversee incident tracking and resolution, ensuring proper documentation and follow‑up\nImprove production stability and user experience through effective problem management\nPartner with development teams to enhance user satisfaction for new features and applications\nContribute to release management to minimize production impact and accelerate time‑to‑market\nParticipate in business, infrastructure, and IT governance forums\nEnsure compliance with regulatory constraints, internal IT standards, and processes\nCommunicate effectively using appropriate channels across stakeholders\nCoordinate with global support teams (Paris and Asia) to ensure consistent service quality\nEnforce support best practices and ITIL‑aligned processes\n3. Operational Activities Management\nOversee the booking, reporting, and control of financial operations executed by Front Office\nManage trading desk positions and lifecycle events on trades\nEnsure deal control processes are enforced to guarantee timely and accurate trade booking\nReview lifecycle events on FIC products and monitor position controls\nReview of the Front Office to Back Office reconciliations and reports\nMaintain up‑to‑date operational procedures and documentation\nAct as a key point of contact for audits and inspections\nLiaise between Front Office, Back Office, and Product Control\nProvide ad‑hoc support to traders and sales teams\nMonitor STP processes to ensure prompt and accurate trade flow to Back Office systems\n4. Operational Risk Management\nLead the implementation and regular review of procedures covering all services and processes\nEnsure daily controls are executed effectively\nContribute to operational risk event and loss reporting to management\nSupport Business Continuity Plan (BCP) updates and participate in BCP testing\nTrack and implement recommendations from internal audit, external audit, and inspections\n\nLeadership & Behavioral Expectations\nStrong client‑focused mindset; manage the team with a business‑oriented approach\nFoster team spirit and collaboration across GBTO and non‑GBTO teams, locally and globally\nPromote innovation, automation, and out‑of‑the‑box thinking\nEmpower team members and encourage autonomy\nAct as an effective communication bridge between GBTO entities and the Front Office\nDemonstrate resilience, crisis‑management capability, and multitasking skills\nLeverage AI and automation to improve efficiency and service delivery\n\n Profile required\n\n Profile\nProfessional Competencies\nSolid experience within the financial services industry\nStrong knowledge of Fixed Income and derivative products (Swaps, Futures, Options, Forwards, FX, Corporate Bonds, Treasuries)\nGood understanding of trading systems and front‑to‑back processes\nStrong analytical and problem‑solving skills with a pragmatic mindset\nExcellent written and verbal communication skills across technical and business audiences\nAbility to operate autonomously, prioritize effectively, and manage multiple workstreams\nTeam‑oriented and client‑focused, with a collaborative leadership style\nComfortable working in a fast‑paced, high‑pressure environment\nTechnical Skills\nStrong SQL and database knowledge (Oracle, Microsoft SQL Server, Sybase)\nExperience with client/server architectures\nComfortable working in Windows and Unix environments\nStrong proficiency in Microsoft Office, particularly Excel\nMiddleware and market‑data exposure (e.g., Tibco, RMDS, FIX)\nFamiliarity with Agile methodologies and tools (Jira, ServiceNow, Git)\nExperience with scheduling tools (Autosys, Crontab)\nExposure to automation, Python scripting, and AI‑enabled solutions\n\nExperience & Education\nExperience:\nMinimum 5 years in application support, development, or business analysis roles supporting trading and sales teams\nMinimum 3 years of people‑management experience in a financial services environment\nEducation:\nBachelor’s degree in Computer Science or equivalent (required)\nDegree in Finance and/or ITIL certification (preferred)\nLanguages\nEnglish (required)\nFrench (preferred)","description_format":"text","description_chars":6022,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[{"language":"English","level":"All 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