Delivery Manager

Responsibilities

Manager within GSCI/GBI/GTP/GFL/OCO team is responsible for: 
Manage the relationship with the onshore partners and all stakeholders 
Provide support to prepare for governance with global stakeholders. 
Contribute to data gathering, data summarization and presentation. 
Work with stakeholders to get the right information, with quality and on time 
Transparent and effective communication within the team (monthly meetings about performance versus overall objectives, announcement of changes at the company level, etc.) 
Effective and timely communication with peers and supervisors on all operational and work related topics 
Motivate and keep the morale of the team at its required level 
Active participation in the recruitment process 
Able to analyze data to produce meaningful insights. 
MAIN ACCOUNTABILITIES:

• People engagement

• Automation & Project management

• Effective team management:

• Continuous Improvement

• Stakeholders management & Reporting

• Managing Data integrity

• Managing Risk & Resilience

• Managing Client Centricity and Impacts on client

• Fostering Team spirit

• Attrition: Keep attrition below 20% (based on 3 key pillars: motivation, team

• spirit, transparent communication)

• Participate and motivate the team to participate on CSR activities and

• contribute to SG values

• Regularly reinforcing the “tone from the top” message by communicating the company’s culture and conduct values and expectations to all employees

COMPETENCIES:

• Teamwork
• Rigor
• Customer centricity
• Analysis capacity
• Sharing knowledge
• French language proficiency / expertise
• Knowledge of the means of payment and Société Générale IT tools would be appreciated but does not constitute a prerequisite

PRIOR WORK EXPERIENCE

• Relevant experience

EDUCATION

• Graduate / Post Graduate from a reputed institute / university

Profile required

PRIOR WORK EXPERIENCE

• Relevant experience

EDUCATION

• Graduate / Post Graduate from a reputed institute / university