{"id":3126443,"url":"https://alion.io/job/societe-generale-specialist-software-engineer-smax","title":"Specialist Software Engineer - SMAX","company":{"id":1760180,"name":"Société Générale","domain":"societegenerale.com","url":"https://alion.io/company/societegenerale-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Career sitemap","truth_index":{"grade":"B","score":81,"open_postings":96,"ghost_share":0,"stale_share":0.979,"repost_share":0,"time_to_fill_p50_days":17,"computed_at":"2026-10-27T05:46:45Z"}},"role":"Backend","role_family":"Backend","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Azure","optional":false},{"name":"Configuration Management","optional":false},{"name":"IAM","optional":false},{"name":"Incident Management","optional":false},{"name":"ITIL","optional":false},{"name":"ITSM","optional":false},{"name":"Rest API","optional":false},{"name":"ServiceNow","optional":false},{"name":"SQL","optional":false},{"name":"Azure DevOps","optional":true},{"name":"Power BI","optional":true}],"status":"live","first_seen_at":"2026-10-22T00:00:00Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-10-28T01:31:56Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"Responsibilities\n\n Senior SMAX Specialist / Solution Engineer\nRole Overview\nThe Senior SMAX Specialist / Solution Engineer is responsible for the technical ownership, architecture, development, operational stability, and continuous evolution of the OpenText SMAX platform. The role designs and implements new functionalities, integrations, and automations; ensures quality across configuration, testing, deployment, and operations; and supports the Product Owner with technical analysis and backlog prioritization. The specialist is expected to work independently, reduce dependency on the external vendor, and ensure that SMAX development remains aligned with Komerční banka’s ITSM processes, architecture standards, and operational requirements.\nThe role serves as the key internal technical authority for SMAX and is accountable for ensuring that platform changes are feasible, maintainable, secure, and operationally sustainable before they are delivered into production.\nKey Responsibilities\nPlatform ownership\n· Responsibility for the technical design and configuration of SMAX\n· Design of the architecture for new solutions\n· Management of the technical backlog\n· Management of technical debt\nDevelopment and configuration\n· Configuration of workflows, business rules, and forms\n· Design and implementation of custom entities\n· Creation of automations\n· Management of notifications and SLA logic\n· Analysis and resolution of complex incidents\nIntegration\n· Design of REST API integrations\n· Integration with Azure Automation\n· Integration with IAM, CMDB, Logman, DWH, and other systems\n· Diagnosis of integration issues\nRelease management\n· Review of changes\n· Dev/Test/Prod governance\n· Coordination of release activities\n· Support during upgrades and patch management\nStakeholder management\n· Consultation with architects\n· Collaboration with security and audit teams\n· Technical leadership of junior team members\nMust-Have Technical Skills\n OpenText SMAX Platform Expert\nIntegrace a API\nData Model a CMDB\nITSM Procesy\nAutomatization\nSQL a data management\nRelease & Configuration Management\nAnalytical skills\nRequired Experience\n· Experience with the implementation, configuration, or administration of an enterprise ITSM/ESM platform, preferably OpenText SMAX, or alternatively ServiceNow, BMC Helix, Ivanti, or a similar solution.\n· Experience with the design and implementation of workflows, business rules, forms, approval processes, SLAs, and notification mechanisms.\n· Experience with the design, implementation, and operation of integrations through REST APIs, including the analysis and resolution of integration issues.\n· Experience with the administration and development of CMDB, data models, and relationships between configuration items (CIs).\n· Experience with the implementation and support of ITIL processes, especially Incident Management, Request Fulfillment, Problem Management, Change Management, Release Management, and Knowledge Management.\n· Ability to independently analyze business requirements, prepare functional and technical specifications, and design target solutions including impacts on processes, data, and integrations.\n· Experience with resolving operational incidents, problem management, and technical support for critical enterprise applications.\n· Ability to create and maintain technical documentation, operational procedures, and a knowledge base.\n\nNice-to-Have Skills\n· ServiceNow\n· OpenText Service Manager\n· Connect-It\n· Azure DevOps\n· Power BI\n· Enterprise architektura\n· Bank environment\n· Security a IAM integration\nTarget Skill Matrix\nCapability\nExpected Level\nComments\nOpenText SMAX Platform Expert\nExpert\n· configuration of objects and entities in SMAX\n· workflow design and adjustments\n· business rules\n· forms and layouts\n· SLAs and notifications\n· service catalog\n· knowledge management\n· approval workflows\n· resolver groups and role model\nIntegrations and APIs\nAdvanced -> Expert\nMust be able to:\n· design integration solutions\n· analyze integration errors\n· read technical API documentation\n· communicate with integration teams\nData Model and CMDB\nAdvanced\nMust be able to:\n· design the data model\n· manage the CI structure\n· define relationships between CIs\n· analyze the impact of changes in the CMDB\n· address data quality issues\nITSM Processes\nExpert\nPractical knowledge of:\n· Incident Management\n· Request Fulfillment\n· Problem Management\n· Change Management\n· Release Management\n· Knowledge Management\n· Service Catalog\nSQL and Data Handling\nAdvanced\nMust be able to:\n· read SQL queries\n· create basic SQL queries\n· analyze data anomalies\n· prepare inputs for reporting\n· perform data checks after release\nAutomation\nAdvanced\nShould be able to identify processes suitable for automation and design their implementation.\nRelease & Configuration Management\nAdvanced\nMust be able to handle:\n· work across DEV/TEST/REF/PROD environments\n· Dev2Prod deployments\n· release governance\n· smoke testing\n· rollback scenarios\n· patch management\nAnalytical Skills\nExpert\nMust be able to:\n· translate business requirements into a technical design\n· prepare technical specifications\n· estimate the complexity of changes\nVendor Screening Guidance\nThe candidate must demonstrate senior-level experience in implementing, configuring, operating, and further developing an enterprise ITSM platform, preferably OpenText SMAX, or alternatively ServiceNow or a similar solution. The screening should verify hands-on capability in workflow design, business rules, service catalog configuration, CMDB, automations, REST API integrations, data models, and release management across DEV/TEST/PROD environments. The candidate must be able to analyze and resolve complex operational and integration issues, translate business requirements into maintainable technical solutions, prepare functional and technical specifications, and provide technical leadership to other team members. A strong candidate should show the ability to take end-to-end responsibility for SMAX operation and development while reducing dependency on the external vendor.\n\n Profile required\n\n Must-Have Technical Skills\n OpenText SMAX Platform Expert\nIntegrace a API\nData Model a CMDB\nITSM Procesy\nAutomatization\nSQL a data management","description_format":"text","description_chars":6249,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Commercial & Retail Banks","Investment Banking & M&A Advisory"],"lifecycle":[{"event":"open","at":"2026-10-23T02:08:54Z"}],"visa":[],"liveness":{"score":58,"band":"ok","label":"Likely open","p_open":1,"p_active":0.578,"p_room":1,"age_days":5,"expected_fill_days":17,"reasons":["conf:2","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-10-27T05:46:45Z"},"pay":null,"html_url":"https://alion.io/job/societe-generale-specialist-software-engineer-smax","json_url":"https://alion.io/job/societe-generale-specialist-software-engineer-smax.json","meta":{"generated_at":"2026-10-28T03:46:35Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4909,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-29T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1760180},"rest":"https://alion.io/mcp/rest/get_company?id=1760180"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsociete-generale-specialist-software-engineer-smax"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsociete-generale-specialist-software-engineer-smax"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsociete-generale-specialist-software-engineer-smax"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/societe-generale-specialist-software-engineer-smax\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsociete-generale-specialist-software-engineer-smax"}]}