{"id":969636,"url":"https://alion.io/job/socket-customer-success-manager-europe","title":"Customer Success Manager (Europe)","company":{"id":171928,"name":"Socket","domain":"socket.dev","url":"https://alion.io/company/socket-2","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"A","score":92,"open_postings":15,"ghost_share":0,"stale_share":0.133,"repost_share":0,"time_to_fill_p50_days":121,"computed_at":"2026-10-19T05:45:15Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["GB","DK"],"hiring_countries_total":2,"salary":null,"salary_estimate":{"min_usd":81000,"max_usd":162000,"period":"year","method":"role_seniority_country_cell","sample_n":20},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Anthropic","optional":true},{"name":"Figma","optional":true},{"name":"Vercel","optional":true}],"status":"live","first_seen_at":"2026-09-16T16:21:52Z","employer_posted_date":"2026-09-16","last_verified_at":"2026-10-19T10:22:51Z","board_verified":true,"closed_at":null,"days_open":32,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":32},"description":"About Us\nSocket helps devs and security teams ship faster by cutting out security busywork. Thousands of orgs use Socket to safely find, audit, and manage open source code. Our customers - from Anthropic to xAI, and Figma to Vercel - love Socket (just check out their tweets to see for yourself!)\nFounded by Feross Aboukhadijeh, a long-time open source maintainer with software downloaded over a billion times a month, Socket has raised $125M in funding from top angels, operators, and security leaders.\nRole\nWe are looking for a driven Customer Success Manager to join our dynamic and highly-experienced sales team at Socket. In this role, you'll be a key partner in our post sales efforts by building relationships with Security teams, establishing healthy feedback loops to help guide our product development and design solutions that ensure long term growth with our customers. You’ll have the opportunity to make a significant impact in shaping the future of our product, selling process and success in across all markets.\nWhat You'll Do\nMeet and exceed revenue targets by working closely with our SMB customers’ Security teams.\n\nManage existing customer relationships to drive renewal and upsell opportunities.\n\nCreate an unparalleled customer experience throughout the customer life cycle.\n\nCollaborate with our Go-to-market, Engineering, and Professional Services teams to increase customer adoption.\n\nBe responsible for running Quarterly Health Checks, renewals, and overall health of existing customers.\n\nWhat You'll Bring\n5 plus years of experience in a renewals Customer Success role for B2B SaaS solutions.\n\nExperience selling in the cybersecurity (or related) industry.\n\nProven track record of meeting or exceeding renewal and upsell quotas.\n\nAn understanding of how to drive success in an early stage, fast-paced environment and take ownership to get the task done.\n\nA collaborative mindset and the ability to build meaningful relationships throughout the sales process.\n\nStrong written and verbal communication and experience communicating at every level including the C-Suite.\n\nAn aptitude to take on new projects outside the normal scope of the day to day role as needed.\n\nThe best candidates for Socket are talented, hard working, competitive, and not afraid to fail. They are team first but willing to take the lead with minimal guidance and supervision.\n\nWillingness to travel for customer and company meetings as needed.\n\nHiring is a big decision on both sides. Read more about our Hiring Philosophy and how we approach the process at Socket.\nBenefits: Our benefits are crafted to support you and your family, so you can take care of what matters most and thrive in and outside of work. We offer:\nMarket competitive salary bands\n\nMeaningful equity program\n\nComprehensive health benefits for you and your family (99% coverage)\n\nFlexible time-off, holidays, and winter shutdown to rest & recharge\n\nPaid parental leave\n\nRemote-first, with quarterly team off-sites\n\nAt Socket, we\nPursue Excellence: We set ourselves apart by consistently delivering work of exceptional quality and distinction.\n\nMove with urgency and focus: We prioritize swift, decisive action.\n\nThink rigorously: We care about being right and it often takes reasoning from first principles to get there. We value alternative perspectives and have constructive discussions.\n\nTrust and amplify: We overtrust, always assume good intent, and give specific feedback to help each other improve.\n\nFeel a strong sense of ownership: We wear many hats and feel a strong sense of overall ownership of the company and we're non-territorial regarding our nominal domains.\n\nAre customer obsessed: We relentlessly prioritize the needs of our customers, striving to exceed their expectations and delight them at every interaction.","description_format":"text","description_chars":3800,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity","Parental leave"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"},{"name":"Denmark","iso":"DK","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Transportation & Logistics","Supply Chain"],"lifecycle":[{"event":"open","at":"2026-09-16T16:58:41Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":32,"expected_fill_days":121,"reasons":["conf:3","velocity","win:early"],"computed_at":"2026-10-19T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/socket-customer-success-manager-europe","json_url":"https://alion.io/job/socket-customer-success-manager-europe.json","meta":{"generated_at":"2026-10-19T13:49:09Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":9998,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-20T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":171928},"rest":"https://alion.io/mcp/rest/get_company?id=171928"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsocket-customer-success-manager-europe"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsocket-customer-success-manager-europe"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsocket-customer-success-manager-europe"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/socket-customer-success-manager-europe\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsocket-customer-success-manager-europe"}]}