{"id":1943947,"url":"https://alion.io/job/socket-fiber-call-center-representative","title":"Call Center Representative","company":{"id":2578766,"name":"Socket Fiber","domain":"socket.net","url":"https://alion.io/company/socket-net","size_band":"1-10","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Paylocity","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Columbia, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[],"status":"closed","first_seen_at":"2026-09-22T19:12:25Z","employer_posted_date":"2026-10-06","last_verified_at":"2026-10-09T16:38:28Z","board_verified":false,"closed_at":"2026-10-09T16:38:28Z","days_open":16,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":16},"description":"Description\nAt Socket, we connect our community to great service. We’re hiring a Call Center Representative team member to support customers with accounts, billing, and outreach-making every interaction a great experience.\nA Day in the Life\nIn this role, you’ll work in a call center environment, logging into the call queue and assisting residential customers throughout the day. You’ll answer questions, resolve billing and account issues, and help customers feel confident about their services. Between calls, you’ll complete accurate and detailed documentation to ensure every interaction is well recorded. Each day is fast-paced, customer-focused, and centered on delivering a great experience from start to finish.\nWhat You’ll Do\nKey responsibilities include:\n· Answer incoming calls in a call center environment and assist residential customers in a timely, professional manner\n· Provide support for new and existing customer accounts, including billing inquiries, account changes, and service questions\n· Process payments\n· Complete thorough and accurate documentation for all customer interactions\n· Participate in outbound calling projects as needed\n· Follow established procedures while maintaining a high level of customer service and professionalism\n· Identify and escalate issues when appropriate to ensure prompt resolution\n· Consistently meet quality, productivity, and customer satisfaction standards\n· Assisting other departments with customer information\n· Basic troubleshooting\n· Regular reliable attendance\nWhat We’re Looking For\nTo be considered for this role, you'll need the following required qualifications:\n· Proficient computer skills - Including using multiple screens and programs at once\n· Excellent written and verbal communication skills\n· Multi-tasking\n· Ability to prioritize tasks\n· Friendly demeanor\n· Telephone handling skills\n· Retention\n· Upselling\nWhat Will Help You Stand Out\nPreferred Qualifications:\n· Basic math skills\n· Reasoning ability\n· Previous customer service experience\n· Ability to accurately follow directions\n· Punctuality\nDesired Attributes\nBeyond the qualifications, these attributes are what make someone a great fit for our team:\n· Respectful and Professional in all interactions with customers, coworkers, and the community\n· Customer-First Advocate who listens, problem-solves, and goes beyond basic support\n· Clear and Honest Communicator who builds trust through transparency\n· Growth-Minded and Adaptable, open to learning and improvement\n· Service-Driven and Results-Focused, seeing every interaction as a chance to build lasting customer relationships\nWhy Join Socket Fiber?\nAt Socket Fiber, we're redefining what it means to connect communities. We share a mission-driven culture focused on bringing high-speed internet to areas that need it most. We're not just selling a service-we're providing access, opportunity, and real change. Socket Fiber offers a culture where employee strengths are highlighted and recognized.\nA few of the key ways we strive to make employees feel valued include:\n· Competitive pay + bonus potential or performance-based commission\n· Medical, dental, vision, life, and 401k with match\n· Free coaching/counseling for employees & families\n· Free fiber service (if available in your area)\n· Tuition reimbursement for personal and professional growth\n· Community engagement opportunities\n· Culture that values results, effort, and integrity\nOur Core Values\n· Respect: Toward all customers, communities, property, and coworkers.\n· Advocacy: In-person, online, or by phone-we go beyond support to serve as customer advocates.\n· Transparency: In our commitments, service experiences, and business relationships.\n· Progress: Growth is proof of our dedication to improving lives and communities.\n· Winning: Every conversation is a chance to gain a customer for life.\nReady to Apply?\nIf you’re ready to make an impact and grow your career with Socket Fiber, we’d love to hear from you. Apply today!\nThis role is not eligible for Visa sponsorship.\nThis role is not eligible for relocation.\nSalary and benefits commensurate with experience.\nEqual Opportunity Employer.\nThis employer uses E-Verify.","description_format":"text","description_chars":4182,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k plan"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":true,"industries":["Internet Services","Internet Service Providers","Broadband"],"lifecycle":[{"event":"open","at":"2026-10-06T05:12:29Z"},{"event":"close","at":"2026-10-09T16:38:28Z"}],"visa":[],"liveness":null,"pay":null,"html_url":"https://alion.io/job/socket-fiber-call-center-representative","json_url":"https://alion.io/job/socket-fiber-call-center-representative.json","meta":{"generated_at":"2026-10-11T05:01:33Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":4395,"day_limit":5000,"remaining_today":605,"minute_limit":60,"resets_at":"2026-10-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2578766},"rest":"https://alion.io/mcp/rest/get_company?id=2578766"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsocket-fiber-call-center-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsocket-fiber-call-center-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsocket-fiber-call-center-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/socket-fiber-call-center-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsocket-fiber-call-center-representative"}]}