{"id":3350392,"url":"https://alion.io/job/socket-technical-account-manager-enterprise-2","title":"Technical Account Manager, Enterprise","company":{"id":1775144,"name":"Socket","domain":"socket.io","url":"https://alion.io/company/socket-io","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Solutions","role_family":"Solutions","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":130000,"max":160000,"currency":"USD","period":"year","gross":null,"usd_annual":160000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"CI/CD","optional":false},{"name":"CircleCI","optional":false},{"name":"Docker","optional":false},{"name":"GitHub","optional":false},{"name":"GitHub Actions","optional":false},{"name":"JavaScript","optional":false},{"name":"Jenkins","optional":false},{"name":"Linux","optional":false},{"name":"Python","optional":false},{"name":"Slack","optional":false},{"name":"TypeScript","optional":false},{"name":"Anthropic","optional":true},{"name":"Figma","optional":true},{"name":"Grafana","optional":true},{"name":"Vercel","optional":true}],"status":"live","first_seen_at":"2026-10-27T13:31:52Z","employer_posted_date":null,"last_verified_at":"2026-10-27T13:31:52Z","board_verified":false,"closed_at":null,"days_open":1,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":1},"description":"About Us\n\nSocket helps devs and security teams ship faster by cutting out security busywork. Thousands of orgs use Socket to safely find, audit, and manage open source code. Our customers - from Anthropic to xAI, and Figma to Vercel - love Socket (just check out their tweets to see for yourself!)\n\nFounded by Feross Aboukhadijeh, a long-time open source maintainer with software downloaded over a billion times a month, Socket has raised $125M in funding from top angels, operators, and security leaders.\n\nAbout the Role\n\nYou'll own customer success post-sale, working specifically with large enterprise accounts that have complex technical environments and dependency ecosystems. That means understanding how each customer wants to use Socket, helping them get there, and solving problems when things break.\n\nThis is a product-focused, technical role. You'll spend your time learning customer environments, asking the right questions to uncover blockers, and translating product capabilities into solutions. You're also the front line for technical support. We don't have a separate support team. When something doesn't work as expected, you investigate.\n\nAEs own renewals and expansion. You own making the customer successful with the product.\n\nWhat You'll Do\n\nAccount Management\n\nOwn post sales relationship as the main point of contact and technical advisor\n\nStrategize with AEs on upsells, renewals and expansions\n\nRelationship building and executive alignment with our Champions\n\nConducting Quarterly Business Reviews with strategic customers\n\nBuild measurable customer success plans\n\nOnboarding & Implementation\n\nLead technical onboarding for new enterprise customers, from initial setup through full integration\n\nWork with engineering teams to configure Socket across CI/CD systems, build pipelines, IDEs, and internal tooling\n\nBuild repeatable onboarding playbooks, scripts, and automations that reduce time-to-value\n\nTechnical Troubleshooting\n\nInvestigate and resolve integration, configuration, and compatibility issues\n\nRespond to customer issues in dedicated Slack channels\n\nUse logs and telemetry to identify root causes and document fixes\n\nEscalate to Engineering when needed and follow through to resolution\n\nProduct Enablement\n\nRun discovery conversations to understand customer goals and use cases\n\nTranslate complex product capabilities into practical, developer-friendly guidance\n\nConduct architecture reviews and security posture assessments\n\nDeliver workshops, office hours, and deep-dives that drive adoption\n\nCustomer Advocacy\n\nBring technical feedback and field intelligence back to Product and Engineering\n\nSurface patterns that inform roadmap priorities\n\nContribute documentation and internal tooling to scale the Technical Success practice\n\nWhat You'll Bring\n\n4+ years in a technical customer-facing role (Solutions Engineer, Technical Account Manager, Support Engineer, or similar)\n\n2+ years of experience being the dedicated point of contact for customers with an emphasis on quarterly health checks and success\n\nBackground in Socket's key product areas: Application Security, DevSecOps, package managers, or open-source ecosystems OR Linux systems administration, networking, firewalls, and Docker\n\nExperience with developer tooling and CI/CD platforms (GitHub Actions, Jenkins, CircleCI, etc.)\n\nAbility to read and reason about code (JavaScript, Python, TypeScript)\n\nFamiliarity with APIs, webhooks, and SaaS integration patterns\n\nComfort troubleshooting in production environments alongside engineering teams\n\nClear written and verbal communication with developers, security practitioners, and executives\n\nWillingness to travel for customer and company meetings as needed\n\nNice to Have\n\nExperience managing large enterprise accounts with complex technical environments and dependency ecosystems\n\nExperience with SCA, dependency management, or security scanning tools\n\nContributions to open-source projects\n\nTools You'll Use\n\nSlack, GitHub, Zendesk, Vitally, HubSpot, Grafana\n\nOur Interview Process\n\nInformational call with someone from our Talent team\n\nVirtual f2f with technical leadership\n\nVirtual f2f with a peer\n\nPresentation\n\nFinal interview with our Founder & CEO\n\nReferences\n\nDecision\n\nHiring is a big decision on both sides. Read more about our Hiring Philosophy and how we approach the process at Socket.\n\nBenefits: Our benefits are crafted to support you and your family, so you can take care of what matters most and thrive in and outside of work. We offer:\n\nMarket competitive salary bands\n\nMeaningful equity program\n\nComprehensive health benefits for you and your family (99% coverage)\n\nFlexible time-off, holidays, and winter shutdown to rest & recharge\n\nPaid parental leave\n\nRemote-first, with quarterly team off-sites \n\nAt Socket, we\n\nPursue Excellence: We set ourselves apart by consistently delivering work of exceptional quality and distinction.\n\nMove with urgency and focus: We prioritize swift, decisive action.\n\nThink rigorously: We care about being right and it often takes reasoning from first principles to get there. We value alternative perspectives and have constructive discussions.\n\nTrust and amplify: We overtrust, always assume good intent, and give specific feedback to help each other improve.\n\nFeel a strong sense of ownership: We wear many hats and feel a strong sense of overall ownership of the company and we're non-territorial regarding our nominal domains.\n\nAre customer obsessed: We relentlessly prioritize the needs of our customers, striving to exceed their expectations and delight them at every interaction.","description_format":"text","description_chars":5587,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity","Parental leave"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-27T18:24:15Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":0,"expected_fill_days":27,"reasons":["seen:0","velocity","win:early"],"computed_at":"2026-10-28T05:59:10Z"},"pay":{"stated_usd_annual":160000,"is_top_pay":false},"html_url":"https://alion.io/job/socket-technical-account-manager-enterprise-2","json_url":"https://alion.io/job/socket-technical-account-manager-enterprise-2.json","meta":{"generated_at":"2026-10-28T21:22:20Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":29496,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-29T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1775144},"rest":"https://alion.io/mcp/rest/get_company?id=1775144"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsocket-technical-account-manager-enterprise-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsocket-technical-account-manager-enterprise-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsocket-technical-account-manager-enterprise-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/socket-technical-account-manager-enterprise-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsocket-technical-account-manager-enterprise-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3350392}},{"tool":"search_jobs","arguments":{"company":"socket.io","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3350392},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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