{"id":966162,"url":"https://alion.io/job/socket-technical-account-manager-uk-emea","title":"Technical Account Manager (UK, EMEA)","company":{"id":171928,"name":"Socket","domain":"socket.dev","url":"https://alion.io/company/socket-2","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"A","score":93,"open_postings":15,"ghost_share":0,"stale_share":0.067,"repost_share":0,"time_to_fill_p50_days":141,"computed_at":"2026-10-13T05:45:00Z"}},"role":"Solutions","role_family":"Solutions","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_regions","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":[],"countries":[],"hiring_countries":["DE","FR","GB","AT","BE","BG","HR","CZ","DK","FI","HU","IE","IT","NL","NO","PL","RO","ES","SE","CH","EE","GR","IS","LV","LI","LT","LU","MT","PT","SK","SI","AE","BA","CY","EG","IL","KE","NG","SA","RS"],"hiring_countries_total":115,"salary":null,"salary_estimate":{"min_usd":63000,"max_usd":148000,"period":"year","method":"role_seniority_country_cell","sample_n":11},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"CI/CD","optional":false},{"name":"CircleCI","optional":false},{"name":"GitHub","optional":false},{"name":"GitHub Actions","optional":false},{"name":"JavaScript","optional":false},{"name":"Jenkins","optional":false},{"name":"Python","optional":false},{"name":"Slack","optional":false},{"name":"TypeScript","optional":false},{"name":"Anthropic","optional":true},{"name":"Figma","optional":true},{"name":"Grafana","optional":true},{"name":"Rest API","optional":true},{"name":"Vercel","optional":true}],"status":"live","first_seen_at":"2026-09-16T14:54:22Z","employer_posted_date":"2026-09-16","last_verified_at":"2026-10-13T13:38:26Z","board_verified":true,"closed_at":null,"days_open":27,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":27},"description":"About Us\nSocket helps devs and security teams ship faster by cutting out security busywork. Thousands of orgs use Socket to safely find, audit, and manage open source code. Our customers - from Anthropic to xAI, and Figma to Vercel - love Socket (just check out their tweets to see for yourself!)\nFounded by Feross Aboukhadijeh, a long-time open source maintainer with software downloaded over a billion times a month, Socket has raised $125M in funding from top angels, operators, and security leaders.\nAbout the Role\nYou'll own customer success post-sale for our European Customers. That means understanding how each customer wants to use Socket, helping them get there, and solving problems when things break.\nThis is a product-focused, technical role. You'll spend your time learning customer environments, asking the right questions to uncover blockers, and translating product capabilities into solutions. You're also the front line for technical support. We don't have a separate support team. When something doesn't work as expected, you investigate.\nAEs own renewals and expansion. You own making the customer successful with the product.\nWhat You'll Do\nAccount Management\nOwn post sales relationship as the main point of contact and technical advisor\n\nStrategize with AEs on upsells, renewals and expansions\n\nRelationship building and executive alignment with our Champions\n\nConducting Quarterly Business Reviews with strategic customers\n\nBuild measurable customer success plans\n\nOnboarding & Implementation\nLead technical onboarding for new enterprise customers, from initial setup through full integration\n\nWork with engineering teams to configure Socket across CI/CD systems, build pipelines, IDEs, and internal tooling\n\nBuild repeatable onboarding playbooks, scripts, and automations that reduce time-to-value\n\nTechnical Troubleshooting\nInvestigate and resolve integration, configuration, and compatibility issues\n\nRespond to customer issues in dedicated Slack channels\n\nUse logs and telemetry to identify root causes and document fixes\n\nEscalate to Engineering when needed and follow through to resolution\n\nProduct Enablement\nRun discovery conversations to understand customer goals and use cases\n\nTranslate complex product capabilities into practical, developer-friendly guidance\n\nConduct architecture reviews and security posture assessments\n\nDeliver workshops, office hours, and deep-dives that drive adoption\n\nCustomer Advocacy\nBring technical feedback and field intelligence back to Product and Engineering\n\nSurface patterns that inform roadmap priorities\n\nContribute documentation and internal tooling to scale the Technical Success practice\n\nWhat You'll Bring\n6+ years in a technical customer-facing role (Solutions Engineer, Technical Account Manager, Support Engineer, or similar)\n\n2+ years of experience being the dedicated point of contact for customers with an emphasis on quarterly health checks and success\n\nBackground in application security, DevSecOps, or open-source ecosystems\n\nExperience with developer tooling and CI/CD platforms (GitHub Actions, Jenkins, CircleCI, etc.)\n\nAbility to read and reason about code (JavaScript, Python, TypeScript)\n\nFamiliarity with APIs, webhooks, and SaaS integration patterns\n\nHands-on experience with Package Managers\n\nComfort troubleshooting in production environments alongside engineering teams\n\nClear written and verbal communication with developers, security practitioners, and executives\n\nWillingness to travel for customer and company meetings as needed\n\nMust be located within EUROPE\n\nNice to Have\nExperience with SCA, dependency management, or security scanning tools\n\nContributions to open-source projects\n\nTools You'll Use\nSlack, GitHub, Zendesk, Vitally, HubSpot, Grafana\nOur Interview Process\nInformational call with someone from our Talent team\n\nVirtual f2f with our Head of Customer Engineering\n\nVirtual f2f with a peer\n\nPresentation\n\nFinal interview with our Founder & CEO\n\nReferences\n\nDecision\n\nHiring is a big decision on both sides. Read more about our Hiring Philosophy and how we approach the process at Socket.\nBenefits: Our benefits are crafted to support you and your family, so you can take care of what matters most and thrive in and outside of work. We offer:\nMarket competitive salary bands\n\nMeaningful equity program\n\nComprehensive health benefits for you and your family (99% coverage)\n\nFlexible time-off, holidays, and winter shutdown to rest & recharge\n\nPaid parental leave\n\nRemote-first, with quarterly team off-sites\n\nAt Socket, we\nPursue Excellence: We set ourselves apart by consistently delivering work of exceptional quality and distinction.\n\nMove with urgency and focus: We prioritize swift, decisive action.\n\nThink rigorously: We care about being right and it often takes reasoning from first principles to get there. 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