{"id":2094359,"url":"https://alion.io/job/socure-staff-product-operations-manager","title":"Staff Product Operations Manager","company":{"id":2382,"name":"Socure","domain":"socure.com","url":"https://alion.io/company/socure","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"A","score":90,"open_postings":28,"ghost_share":0,"stale_share":0.214,"repost_share":0,"time_to_fill_p50_days":76,"computed_at":"2026-10-27T05:46:45Z"}},"role":"Product","role_family":"Product","seniority":"staff","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States","San Francisco, United States","Seattle, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":199800,"max":249800,"currency":"USD","period":"year","gross":null,"usd_annual":249800},"salary_estimate":null,"experience_years_min":6,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Google Sheets","optional":false},{"name":"Looker","optional":false},{"name":"SQL","optional":false},{"name":"Tableau","optional":false},{"name":"ChatGPT","optional":true},{"name":"Claude","optional":true},{"name":"LLM","optional":true},{"name":"Perplexity","optional":true},{"name":"Rest API","optional":true},{"name":"Zapier","optional":true}],"status":"live","first_seen_at":"2026-10-08T14:57:24Z","employer_posted_date":"2026-10-08","last_verified_at":"2026-10-28T01:43:04Z","board_verified":true,"closed_at":null,"days_open":19,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":19},"description":"Why Socure?\nSocure is building the identity trust infrastructure for the digital economy - verifying 100% of good identities in real time and stopping fraud before it starts. The mission is big, the problems are complex, and the impact is felt by businesses, governments, and millions of people every day.\nWe hire people who want that level of responsibility. People who move fast, think critically, act like owners, and care deeply about solving customer problems with precision. If you want predictability or narrow scope, this won’t be your place. If you want to help build the future of identity with a team that holds a high bar for itself - keep reading.\n\nAbout the Role\nProduct Operations exists to give product teams the systems, data, and processes they need to plan, prioritize, and deliver well - the same way Sales Ops supports Sales or DevOps supports Engineering. This role sits at the center of that discipline, contributing to three core areas: the reporting and analytics that give everyone visibility into what's happening, the process that makes planning and delivery repeatable instead of reinvented pod by pod, and the ongoing work of keeping strategy and execution connected as priorities shift.\nWe run Product Operations as a hybrid centralized/embedded model: some Product Ops work sits centrally and serves every product team consistently, while other Product Ops work sits embedded inside individual product lines, close to their day-to-day priorities. This role sits in the centralized hub - you're the shared systems, process, and reporting engine that every embedded product manager and product ops partner relies on, rather than being dedicated to any single product line.\nWe're a small team, so this role is intentionally broad. At larger companies, \"owns the tools,\" \"owns the reporting,\" and \"owns the process\" are sometimes split into two or three separate roles. Here, one person does all of it, with the flexibility to shift emphasis as priorities and team size change over time.\nWhat You'll Do\nSupport reporting & analytics for the Product Org\nBuild and maintain the dashboards and reports that give leadership and embedded product teams a reliable view of roadmap status, delivery progress, and portfolio health.\n\nDefine and track core product operations metrics (e.g., cycle time, roadmap adherence, planning hygiene, tool adoption).\n\nCentralize and facilitate Product Performance metrics definition, telemetry builds, and availability to central data and BI teams, and coordinate dashboard and reporting builds with the central Business Intelligence team to enable deeper insights and faster decision making for the Product Team.\n\nPartner with Finance, Sales/RevOps, and Engineering to bring commercial and delivery data (e.g., CRM/ARR data) into product prioritization and reporting.\n\nSupport recurring reporting cadences - business reviews, quarterly/annual planning, board updates - with clean, trusted data.\n\nMonitor data quality and drive hygiene standards across the systems that feed reporting.\n\nDrive process, efficiency & team enablement\nDesign and document repeatable processes for planning, prioritization, intake, and roadmap reviews - so teams have a consistent way of working instead of reinventing it pod by pod.\n\nIdentify friction points and manual, duplicative work in the product development lifecycle, and fix them - through better process, automation, or tooling.\n\nBuild templates, playbooks, and checklists (e.g., for feature intake, roadmap reviews, launch readiness) that save product managers time and reduce administrative burden.\n\nAct as the go-to resource for product managers and embedded product ops partners on how to use shared tools and processes effectively - training, office hours, documentation.\n\nFacilitate cross-functional handoffs between Product, Engineering, Design, and GTM so work moves smoothly instead of stalling on a handoff.\n\nContinuously look for opportunities to standardize process across pods while leaving room for the flexibility each team actually needs.\n\nKeep strategy and execution aligned\nPartner with product leadership to translate high-level strategy and company priorities into a concrete, trackable roadmap and planning cadence.\n\nRun the rhythm of planning - quarterly/annual planning cycles, roadmap reviews, and business reviews - that keeps execution connected to strategy as priorities shift.\n\nMonitor progress against strategic priorities and flag early when day-to-day execution is drifting from what leadership actually intended.\n\nSupport trade-off and prioritization conversations when competing asks conflict with stated strategic priorities, so decisions get made deliberately rather than by default.\n\nMake sure work happening inside individual pods visibly ladders up to company-level strategic themes, not just local priorities.\n\nClose the loop after major planning moments - make sure decisions made in a review actually get reflected in the systems everyone works from day to day.\n\nWhat Success Looks Like\nProduct teams and Leadership trust the systems and data they're working from.\n\nLeadership can get a reliable answer about roadmap and delivery status without a scramble.\n\nTooling stays consistent and well-governed instead of fragmenting pod by pod.\n\nPlanning cycles run on schedule, supported by clean data rather than last-minute reconciliation.\n\nTeams spend less time on manual coordination and administrative busywork, and more time making strategic decisions.\n\nRoadmap execution visibly ladders up to strategic priorities - and when it drifts, that gets caught and surfaced early, not discovered at quarter-end.\n\nCross-functional handoffs happen through defined, repeatable processes instead of ad hoc effort every time.\n\nSystem and reporting knowledge is documented and shared, not held by one person.\n\nWhat You Bring\n6+ years in Product Operations, Business/Sales Operations, or a Product Analyst/Management role, ideally supporting or working inside of a product or engineering organization.\n\nComfort building dashboards and reports (in the PPM tool itself, Tableau, Looker, or Google Sheets/Excel); SQL is a plus.\n\nUse of LLM-based tools (e.g. Claude, ChatGPT, Perplexity, etc.) to augment and optimize job and role-related workflows, dashboards, research, etc.\n\nExperience designing and documenting repeatable processes - intake, prioritization, planning cadences - rather than just running an existing one.\n\nComfort facilitating conversations where strategic priorities and day-to-day execution are in tension, and helping stakeholders land on a decision.\n\nStrong analytical skills - able to turn messy or scattered data into something people can act on.\n\nA generalist mindset and genuine comfort moving between technical configuration, process design, and data/reporting work in the same week.\n\nA bias toward noticing inefficiency and fixing it, even when it falls outside the \"official\" scope of the role.\n\nExcellent documentation and communication skills - you're the connective tissue between central leadership and embedded product teams.\n\nAbility to work autonomously on a small, fast-moving team where priorities shift.\n\nPreferred Qualifications\nExperience operating inside a centralized or hybrid Product Ops model, supporting multiple embedded product teams or pods.\n\nExperience facilitating OKR or strategic-planning cadences and connecting them to roadmap execution.\n\nWorking knowledge of PDLC and SDLC processes - roadmaps, backlogs, sprints, and prioritization frameworks (e.g., RICE, WSJF), different types of launch and product profiles (0-1 products, mature products, etc) and the PDLC process to support them.\n\nExperience with CRM (e.g., Salesforce) or CRM-to-PPM integrations feeding commercial data into prioritization.\n\nBackground in process improvement (e.g., Lean, Six Sigma, or similar) is a plus, though not required.\n\nExperience in SaaS, fintech, or another regulated technology environment.\n\nAPI or scripting experience (REST APIs, Zapier, or similar) for lightweight integrations and automation.\n\nExperience supporting company-wide planning cycles - annual/quarterly planning, OKRs, board-level reporting.\n\nWhy This Role Matters\nProduct teams move faster and make better decisions when the systems, process, and data behind their work are trustworthy. Without a dedicated owner, strategy and execution tend to drift apart - teams stay busy, but on priorities that no longer reflect what leadership actually needs. In a centralized/embedded Product Ops model, this role is the connective tissue: it's why a PM on any pod can trust the roadmap data, why a planning decision made in a leadership review actually shows up in what gets built next sprint, and why leadership can get a straight answer about where things stand. As the team is growing, this role will be focused less on Systems & Tools; and more on Process enforcement, and Data & Analytics\nSocure is an equal opportunity employer that values diversity in all its forms within our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.\nIf you need an accommodation during any stage of the application or hiring process-including interview or onboarding support-please reach out to your Socure recruiting partner directly.\nFollow Us!\nYouTube | LinkedIn | X (Twitter) | Facebook","description_format":"text","description_chars":9408,"description_truncated":false,"requirements":{"experience_years_min":6,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Fraud Detection","Identity Management","Financial AI"],"lifecycle":[{"event":"open","at":"2026-10-08T16:11:31Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 12 · green card filings: 5","filings_12m":12,"filings_prev_12m":18,"green_card_filings_12m":5,"median_offered_wage_usd":165441,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":2}],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":18,"expected_fill_days":76,"reasons":["conf:2","velocity","win:early"],"computed_at":"2026-10-27T05:46:45Z"},"pay":{"stated_usd_annual":249800,"is_top_pay":false},"html_url":"https://alion.io/job/socure-staff-product-operations-manager","json_url":"https://alion.io/job/socure-staff-product-operations-manager.json","meta":{"generated_at":"2026-10-28T05:48:24Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":7613,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-29T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2382},"rest":"https://alion.io/mcp/rest/get_company?id=2382"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsocure-staff-product-operations-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsocure-staff-product-operations-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsocure-staff-product-operations-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/socure-staff-product-operations-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsocure-staff-product-operations-manager"}]}